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Holiday Inn Express Hotel & Suites Chattanooga Downtown

2.5-star property
440 W Martin Luther King Blvd, Chattanooga, TN 1-855-201-7819

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4.1 out of 5
Very good!
See all 19 Travelocity Reviews

"We like places that are clean and well kept. Staff was nice but some at desk were not very friendly. " More

By a verified traveler on Mon 09 Dec 2019

Points Of Interest

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Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$99* Per night/room Sep 1 - Sep 2

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Hotel near Tennessee Aquarium in Chattanooga

Heart of Chattanooga

Within a 10-minute walk of this Downtown Chattanooga hotel, you'll find Chattanooga Riverfront and Tivoli Theatre. Also, Chattanooga Convention Center is within half a mile (1 km) and Tennessee Aquarium is within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free buffet breakfast is served.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 92 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Holiday Inn Express Hotel & Suites Chattanooga Downtown ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Chattanooga Downtown

Everyone (7) Couples (2) Family (7)
1 out of 5
Failed to disclose $8 parking fee. Took a $25 "deposit" on my credit card. Refused to provide documentation of the charge. Refused to give me a copy of my check-in form. Said there was no "manager" on duty to over-ride the negative staff. Room door would not close on its own - stuck (rm 212).

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 30, 2019 by manager

parking charge is disclosed on all websites. Our deposit is for incidentials which only does a authorization so it will not show on a receipt as a charge. at check in there is nothing on a receipt until we close the business day at 3am and then the room charges show. I will address the issues with room door with maintainence

5 out of 5
We like places that are clean and well kept. Staff was nice but some at desk were not very friendly.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 13, 2019 by manager

Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4 out of 5
Staff great ! POSS use air fresheners in rooms or atleast febreeze them prior to customers checking in .Smell was not a clean smell at all ..Needed candles to deodorize our room Room was great other than tht ... Breakfast should Have more options for “hot breakfast”

Posted by on Nov 19, 2019

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Comment from Hotel Management

Dec 9, 2019 by manager

Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5
Very clean and nice modern design. Really comfortable bed. Lots of things to do in the area. Would come here again!

Posted by , from Holly Pond, AL on Sep 22, 2019

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Comment from Hotel Management

Sep 23, 2019 by manager

Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4 out of 5
Our room had been remodeled but had new decor items that had some damage. Strange. Sink looked new but had black streaks in it. Brand new mirror had chipped wood on the corners. Beds were new but mattresses were brick hard.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Aug 12, 2019 by manager

Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5
Construction going on but was still a nice place to stay

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 13, 2019 by management

Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2 out of 5
This was the most ridiculous hotel i have ever experienced! It was nasty because the housekeeping staff had to be lazy and unsupervised! The bathroom had feces on the wall. The room was never vacuumed or cleaned with the exception of making the bed. We did get fresh towels. The sheets or bed smelled dirty and musty. The last night we were there we discovered what we persumed was a cheetos covered handprint! On top of the renovations this was to the point of ridiculous! We, along with many others, had never been advised the hotel waa in such disarray. After a can diagnosis and a heart attack all in the last 6 months, this was supposed to be a get away trip!!! We never saw breakfast until the morning we left!!! We will Never go back to this place!!!

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 13, 2019 by management

Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

3 out of 5
The staff is very welcoming and helpful. They are remodeling. The welcome/breakfast area promises to be very nice when done. In remodeling though, the over the sink lighting was removed. So sink area is kind of dark. The exhaust fan barely works so the bathroom stays foggy for along time. They have a nice clean pool. But it Not heated. So its a cold swim! Beds are very comfortable. Room was very clean. When remodeling is done, it’ll be decent for the dollar value.

Posted by on Jun 28, 2019

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5 out of 5

Posted by on Feb 5, 2019

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3 out of 5
The hotel staff was wonderful and the breakfast had a nice variety. Overall, for $150/night it was disappointing. The overall feel is tired. It doesn’t smell fresh and clean anywhere. The pool was fun for our kids, but the water was not clear and clean. Or one night, we were fine, but I would not choose this hotel again.

Posted by on Jan 21, 2019

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Comment from Hotel Management

Feb 7, 2019 by GM

Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

About the Holiday Inn Express Hotel & Suites Chattanooga Downtown

Location 440 W Martin Luther King Blvd, Chattanooga, TN 37402

Property Features

Holiday Inn Express Hotel & Suites Chattanooga Downtown offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Chattanooga Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Chattanooga hotel is smoke free.

  • 92 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Chattanooga Metropolitan Airport (CHA) (22.2 km / 13.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Chattanooga Downtown offers 92 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chattanooga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-in and contactless check-out are available

Individually-wrapped food options are available for breakfast

The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 8.00 per night (in/out privileges)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Chattanooga Downtown
  • Holiday Inn Express Hotel Chattanooga Downtown
  • Holiday Inn Express Hotel Suites Chattanooga Downtown
  • Inn Express Chattanooga
  • Express & Suites Chattanooga
  • Holiday Inn Express Hotel & Suites Chattanooga Downtown Hotel

You should know

  • Pool access available from 11:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.