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"Great staff and wonderful room " More

By a verified traveler on Mon 10 Jan 2022

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Hotel Description

Hotel near Lake Winnepesaukah in Chattanooga

East Ridge stay

Your stay at this East Ridge hotel places you within 6 miles (10 km) of Lake Winnepesaukah and Hamilton Place Mall. Chattanooga Zoo is within 9 miles (15 km) and Tennessee Aquarium is within 12 miles (20 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-in. Express check-out and a safe deposit box are also provided.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Aug 1 - Aug 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Arbour Inn & Suites ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Arbour Inn & Suites

Everyone (9) Couples (3) Family (6)
1 out of 5
Upon arrival to the room Discovered there was no phone in the room. A safety issue /concern for those without the LUXURY…. of a cell phone. The desk clerk said there were no extra telephones and I was unhappy I could checkout/ her first go to. Not to mention poor customer care and guest advocate for guest safety. I am a RN an safety for people is too concern. Parking is terrible far away from entry or in the back in the dark. Let’s deactivate super easy and cannot gain entry safely from the back late night forced to come and go from 2 block distance from room to car. Not to mention locating most of guests lower level/ basement in the farthest back portion of the floor. Due to Renovations. ROOMS AVAILABLE SHOULD BE PERFECT and issues should not be dismissed due to RENOVATION I WILL NOT BE STAYING IN A BESTWESTERN AGAIN NOR RECOMMEND TO MY MANY TRAVELER COWORKERS

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 20, 2022 by Manager

Hello kelly, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2 out of 5

Posted by on Mar 17, 2022

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Comment from Hotel Management

Jun 17, 2022 by Manager

Hello kelly, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

5 out of 5
Great staff and wonderful room

Posted by on Jan 10, 2022

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Comment from Hotel Management

Jan 10, 2022 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

5 out of 5
Very quiet

Posted by on Dec 7, 2021

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Comment from Hotel Management

Dec 8, 2021 by Manager

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

2 out of 5
Value for rate was unsatisfactory. Not clean. Unable to use room phone. Room/sheets felt moist and gritty.

Posted by on Jul 25, 2021

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Comment from Hotel Management

Aug 30, 2021 by Team 1

Thank you,

2 out of 5
List of did not works: ice machine, coffee maker, washing machine, soap dispenser (laundry). Toilet backed up, sink did not drain. Hotel would be ok for a night, but I would find somewhere else if your planning a 4 night stay. Staff did the best they could.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Aug 30, 2021 by Team 1

Thank you,

3 out of 5
Camp grounds

Posted by on Jul 1, 2021

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Comment from Hotel Management

Aug 30, 2021 by Team 1

Thank you,

4 out of 5

Posted by on Sep 18, 2020

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Comment from Hotel Management

Oct 12, 2020 by Team 1

Thank you for your feed back. Stay safe

5 out of 5
The front desk staff was amazing from start to finish. Breakfast bar was nice and well maintained. We were there for two days and enjoyed every minute of it.

Posted by , from Nauvoo, AL on Feb 14, 2020

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Comment from Hotel Management

Feb 14, 2020 by Team 1

Thank you

4 out of 5
The exterior by the 1st level door had trash all around it

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 7, 2020 by Team 1

Thank you for your feed back

About the Best Western Plus Arbour Inn & Suites

Location 6710 Ringgold Road, Chattanooga, TN 37412

Renovations + Closures

The property is closed between June 5 and July 8.

This property is undergoing renovations from September 20 2021 to September 19 2023 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Best Western Plus Arbour Inn & Suites offers its guests express check-in, express check-out, and a front desk safe. Public spaces have free WiFi. The business-friendly Best Western Plus Arbour Inn & Suites also features an ATM and an elevator. Self parking is free. This Chattanooga hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 3 levels
  • Built in 1970
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Arbour Inn & Suites offers 110 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 40-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Best Western Plus Arbour
  • Best Western Plus Arbour East Ridge
  • Best Western Plus Arbour Inn
  • Best Western Plus Arbour Inn East Ridge
  • Best Western Plus Arbour Inn Chattanooga
  • Best Western Plus Arbour Chattanooga
  • Best Western Plus Arbour Inn Suites
  • Best Plus Arbour & Suites
  • Best Western Plus Arbour Inn & Suites Hotel
  • Best Western Plus Arbour Inn & Suites Chattanooga
  • Best Western Plus Arbour Inn & Suites Hotel Chattanooga

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.