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The Charles Hotel

3.0 star property
3-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for The Charles Hotel

1 bedroom, desk, soundproofing, iron/ironing board
Bar (on property)
Bar (on property)
Interior
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
15 New Road, Chatham, England, ME4 4QJ
  • Historic Dockyard Chatham
    ‪16 min walk‬
  • Rochester Castle
    ‪3 min drive‬
  • Rochester Cathedral
    ‪3 min drive‬
  • London (LCY-London City)
    ‪44 min drive‬

Room options

View all photos for Deluxe Triple Room

1 bedroom, desk, soundproofing, iron/ironing board

Deluxe Triple Room

  • 300 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Double Room

  • 300 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Twin Bed, Non Smoking

Single Room, 1 Twin Bed, Non Smoking | 1 bedroom, desk, soundproofing, iron/ironing board

Single Room, 1 Twin Bed, Non Smoking

  • 250 sq ft
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Chatham

In historical district.You'll find Central Theatre and Chatham Naval Memorial within a 15-minute walk of this Chatham hotel. Medway Little Theatre and Historic Dockyard Chatham are also within 2 miles (3 km).

What's nearby

  • Central Theatre - 3 min walk - 0.2 miles
  • Historic Dockyard Chatham - 16 min walk - 0.9 miles
  • Rochester Castle - 3 min drive - 1.5 miles
  • Rochester Cathedral - 3 min drive - 1.5 miles
  • Diggerland - 7 min drive - 4.1 miles

Getting around

  • Chatham Station - 3 min walk
  • London (SEN-Southend) - 68 min drive

Restaurants

  • ‪The Thomas Waghorn - ‬4 min walk
  • ‪Subway - ‬13 min walk
  • ‪Arena Lounge, Chatham - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Gurkha Fire - ‬3 min walk

About this property

The Charles Hotel

3-star guestrooms with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Charles Hotel also features a terrace, concierge services, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this 3-star Chatham hotel.

  • 20 guestrooms or units
  • Meeting rooms
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 20 accommodations with coffee/tea makers and hair dryers. 28-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

Arabic, English, Hindi, Urdu

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  • Free WiFi
  • Restaurant
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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 28-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

Property is also known as

Charles Hotel Chatham
The Charles Hotel Hotel
The Charles Hotel Chatham
The Charles Hotel Hotel Chatham

Frequently asked questions

How close is The Charles Hotel to the airport?

The Charles Hotel is 45.1 mi (68-min drive) away from the London (SEN-Southend) airport, the closest popular airport to the property.

How much does it cost to stay at The Charles Hotel?

As of Aug 23, 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on Aug 24, 2025 start from $83.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Charles Hotel have an airport shuttle?

Airport shuttle services are not available at The Charles Hotel.

How close is The Charles Hotel to the beach?

This hotel is 12.1 mi (32-min drive) from Allhallows Beach.

Does The Charles Hotel offer free breakfast?

The Charles Hotel does not offer free breakfast.

Is there a casino at The Charles Hotel?

No, there is no casino at this hotel.

What time is check-in at The Charles Hotel?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in.

Is there free parking at The Charles Hotel?

This hotel offers free self parking.

Does The Charles Hotel have a pool?

The Charles Hotel does not have a pool.

Does The Charles Hotel have a restaurant?

Yes, there is a restaurant on site.

Does The Charles Hotel have a spa?

There are no spa services available at this hotel.

How close is The Charles Hotel to downtown Chatham?

The Charles Hotel is 0.1 mi away from Chatham.

The Charles Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 62 out of 190 reviews
Rating 8 - Good. 58 out of 190 reviews
Rating 6 - Okay. 25 out of 190 reviews
Rating 4 - Poor. 16 out of 190 reviews
Rating 2 - Terrible. 29 out of 190 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Staff & service

Empty reception area

The check-in and out time was too long. There’s no one fixed in the reception so you just have to keep waiting and waiting. You may have a tired day already and come up with this kind of no mans land is absolute terrible.
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, room comfort

Disappointing

Parking validation tablet didn't work, worn out mattress, cracked shower tray didn't drain very well, dirty carpets.
Stayed 1 night in Apr 2025

2/10 Terrible

Gerry

Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was perfectly ok for a reasonable and good value overnight stay - the room was clean and had everything needed but the mattress was very uncomfortable indeed, needs replacing. Sadly I had a poor night's sleep due to mattress being long past its use by date. A shame because everything else was ok.
Stayed 1 night in Apr 2025

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice polite staff and friendly service.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms advertised is not the room you will get

The photo that was advertised was ABSOLUTLEY NOT THE SAME ROOM THAT WE HAD - IT WAS A SHOE BOX AND I WOULD RECOMMEND ANYTONE STAYING THERE PLEASE, PLEASE DOUBLE CHECK BEFORE YOU EVEN CONSIDER THIS PLACE WHAT ELSE DO YOU WANT ME TO SaY !
Stayed 1 night in Feb 2025

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Sadly deceiving..

Disappointed that this hotel is listed by hotels.com Having stayed at many, we were surpised to find this as poor as it was. No english-speaking night staff made communication difficult. We had two rooms, both of which smelled of the indian restaurant below. This isn't mentioned.
Stayed 1 night in Jan 2025

2/10 Terrible

Johnathan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Was supposed to be a soundproof room but you could hear everything outside of the room including the constant noise of traffic and people talking in the street and outside the room and the shower had only one temperature which was extremely hot and the temperature would not adjust. Other than that the room was clean and the bed was comfortable
Stayed 2 nights in Nov 2024

6/10 Okay

Darran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Shanu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around. There was a lot of mould around the seals in the shower. The bed had a large dent in the mattress and clearly needs replaced. The walls of the room need cleaned, tv remote was filthy. I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.
Stayed 1 night in Sep 2024

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

Not great at all.....

Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.
Stayed 1 night in Sep 2024

4/10 Poor

Rufaro

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The rooms are very spacious and reception and dining area is very nice. We were however made to wait outside for a while before we could get in. In fact another resident eventually opened the door. And there was no apology nor explanation when staff came. The carpets are dirty and the room smelled musty . We slept with the window own to minimise the smell. The breakfast service was good though
Stayed 1 night in Aug 2024

10/10 Excellent

Zack

Liked: Amenities, property conditions & facilities
Yh really good
Stayed 1 night in Aug 2024

6/10 Okay

Ian

Liked: Cleanliness
Disliked: Room comfort

Servicable but not recommended.

Meh. It was ok I suppose. Was blocked in the narrow car park. The narrow metal spiral steps to get in the building were not good if you have a bag. Inside was clean but minimal. No lift. Narrow steps on the stair cse to the second floor. Bed was hard. Even after we turned on the switch for the hot water and waited, there was no hot water for the shower. No a/c just a fan.
Stayed 1 night in Aug 2024

10/10 Excellent

Colin

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Diane

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beding and towels were clean.Bed comfortable.
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history
Stayed 1 night in Jul 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Liam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Me, my partner and my 6 month old daughter stayed in the hotel, the shower was blocked and we had to ask multiple times to get it sorted so that we could shower. The shower temperature wouldn't regulate so we ended up having to keep adjusting throughout the shower, when we asked if something could be done we were ignored and they just left the room. The room was very hot and the fan was broken so we couldn't keep cool.
Stayed 2 nights in Jun 2024

8/10 Good

Pierre

Stayed 1 night in Jun 2024

10/10 Excellent

MANZIL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was smaller than shown on the pictures when booking. There was dampness on the wall in the room. Stairs were steep further you went up, this place was not disable friendly at all. Furthermore when we arrived at the reception booking for breakfast they asked what time we wanted between 7 and 10. We said 7am would be perfect. In the morning however it turns out they booked it on the time we said we would be event which was 10am, there no one there to serve breakfast at the time we request. I requested for refund, since we had to go else for breakfast to be ready in time for the event. I had to argue and repeat myself until they told us we have to wait until manager comes in. They said they would call me back at 5pm yet they didn't call until 8pm even then they argue saying we must said 10am because the staff put in the system as 10am saying that he check CCTV to check and then refund if I was right.
Stayed 1 night in Jun 2024

2/10 Terrible

Janet

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no towels in the bathroom. Staff knocked on the door before checkout time. On leaving, I pulled back the sheets, and there was blood and urine stains on the matress. Disgusting!!
Stayed 1 night in May 2024