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The Charles Hotel

3.0 star property
3-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for The Charles Hotel

Desk, soundproofing, iron/ironing board, free WiFi
Bar (on property)
Property entrance
Bar (on property)
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
15 New Road, Chatham, England, ME4 4QJ
  • Place, Central Theatre
    ‪3 min walk‬
  • Place, Historic Dockyard Chatham
    ‪16 min walk‬
  • Place, Rochester Castle
    ‪3 min drive‬
  • Airport, London (LCY-London City)
    ‪51 min drive‬

Room options

View all photos for Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Double Room

  • 300 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Twin Bed, Non Smoking

Single Room, 1 Twin Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free WiFi

Single Room, 1 Twin Bed, Non Smoking

  • 250 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Triple Room

Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Triple Room

  • 300 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

About the neighborhood

Chatham

In historical district.Your stay at this Chatham hotel places you within a 10-minute walk of Central Theatre and Nucleus Arts. Also, Great Lines Heritage Park is within half a mile (1 km) and Chatham Naval Memorial is within 2 miles (3 km).

What's nearby

  • Central Theatre - 3 min walk - 0.2 miles
  • Historic Dockyard Chatham - 16 min walk - 0.9 miles
  • Rochester Castle - 3 min drive - 1.5 miles
  • Rochester Cathedral - 3 min drive - 1.5 miles
  • Diggerland - 8 min drive - 3.3 miles

Getting around

  • Chatham Station - 3 min walk
  • London (SEN-Southend) - 68 min drive

Restaurants

  • ‪The Thomas Waghorn - ‬4 min walk
  • ‪Subway - ‬13 min walk
  • ‪Greggs - ‬13 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Gurkha Fire - ‬3 min walk

About this property

The Charles Hotel

3-star guestrooms with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Charles Hotel also features a terrace, concierge services, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this 3-star Chatham hotel.

  • 20 guestrooms or units
  • Meeting rooms
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 20 accommodations with coffee/tea makers and hair dryers. 28-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 28-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

Property is also known as

Charles Hotel Chatham
The Charles Hotel Hotel
The Charles Hotel Chatham
The Charles Hotel Hotel Chatham

Frequently asked questions

How close is The Charles Hotel to the airport?

The Charles Hotel is 45.1 mi (68-min drive) away from the London (SEN-Southend) airport, the closest popular airport to the property.

How much does it cost to stay at The Charles Hotel?

As of Nov 15, 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on Nov 16, 2025 start from $58.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Charles Hotel have an airport shuttle?

Airport shuttle services are not available at The Charles Hotel.

How close is The Charles Hotel to the beach?

This hotel is 12.1 mi (32-min drive) from Allhallows Beach.

Does The Charles Hotel offer free breakfast?

The Charles Hotel does not offer free breakfast.

Is there a casino at The Charles Hotel?

No, there is no casino at this hotel.

What time is check-in at The Charles Hotel?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in.

Is there free parking at The Charles Hotel?

This hotel offers free self parking.

Does The Charles Hotel have a pool?

The Charles Hotel does not have a pool.

Does The Charles Hotel have a restaurant?

Yes, there is a restaurant on site.

Does The Charles Hotel have a spa?

There are no spa services available at this hotel.

How close is The Charles Hotel to downtown Chatham?

The Charles Hotel is 0.1 mi away from Chatham.

The Charles Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 63 out of 196 reviews
Rating 8 - Good. 58 out of 196 reviews
Rating 6 - Okay. 26 out of 196 reviews
Rating 4 - Poor. 17 out of 196 reviews
Rating 2 - Terrible. 32 out of 196 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Temi

Stayed 3 nights in Mar 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.
Stayed 2 nights in Jul 2025

10/10 Excellent

Fatai

Good
Stayed 1 night in Jul 2025

6/10 Okay

steven

Stayed 1 night in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

DAVIES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No mobility & disabled access. No elevator. Very noisy area. Tiny rooms. Very old building, unfitted for hotel lodger. Very dirty old narrow garage.
Stayed 1 night in Jul 2025

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room, fantastic restaurant

Really large triple/family room, could have got another bed or two in and still had space to wonder about. Comfy bed, good bathroom, breakfast didn't start til 7.30 so had to miss that as I had an early start, however, they also have a restaurant next door, had a very tasty curry. Will be back, not very much onsite parking but plenty of free street parking out front that is free 7pm til 8 am. Will be back if i'm in the area, hopefully not such an early start so I can try the breakfast, hope it's as good as the curry.
Stayed 1 night in Jul 2025

4/10 Poor

EDWARD

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

DISSAPOINTING

SHOWER TRAY WAS SPLIT IN THREE WITH CRACKS RIGHT ACROSS MOULD IN THE SHOWER THE SHOWER CONTROLS WE BARELY FUNCTIONAL STIFF A BUTTON MISSING .BATHROOM LIGHT WAS TOO SESITIVE TO GOING OFF EITHER WHEN ON THE TOILET OR SHOWER.MY PLANS CHANGED I REPORTED BEFORE 10AM I DID NOT NEED SECOND NIGHT NO REFUND AND HOTELS SEEM TO HAVE SAME CLAUSE.FROM CARPARK TIGHT 30 FT SPIRAL STAIRCASE TO GET TO RECEPTION NO GOOD IF I HAD HEAVY BAGS OR ANY DISABILITY. AND ON MY OWN.
Stayed 2 nights in Jun 2025

2/10 Terrible

Ross

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Freddie

Stayed 1 night in Jun 2025

6/10 Okay

Phil

Traveled with group
Disliked: Amenities
I thought my booking included breakfast but it didn’t
Stayed 2 nights in Jun 2025

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks really good from the outside and on the pictures, but it’s an absolutely hell hole
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

Disliked: Staff & service

Empty reception area

The check-in and out time was too long. There’s no one fixed in the reception so you just have to keep waiting and waiting. You may have a tired day already and come up with this kind of no mans land is absolute terrible.
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, room comfort

Disappointing

Parking validation tablet didn't work, worn out mattress, cracked shower tray didn't drain very well, dirty carpets.
Stayed 1 night in Apr 2025

2/10 Terrible

Gerry

Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was perfectly ok for a reasonable and good value overnight stay - the room was clean and had everything needed but the mattress was very uncomfortable indeed, needs replacing. Sadly I had a poor night's sleep due to mattress being long past its use by date. A shame because everything else was ok.
Stayed 1 night in Apr 2025

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice polite staff and friendly service.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms advertised is not the room you will get

The photo that was advertised was ABSOLUTLEY NOT THE SAME ROOM THAT WE HAD - IT WAS A SHOE BOX AND I WOULD RECOMMEND ANYTONE STAYING THERE PLEASE, PLEASE DOUBLE CHECK BEFORE YOU EVEN CONSIDER THIS PLACE WHAT ELSE DO YOU WANT ME TO SaY !
Stayed 1 night in Feb 2025

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Sadly deceiving..

Disappointed that this hotel is listed by hotels.com Having stayed at many, we were surpised to find this as poor as it was. No english-speaking night staff made communication difficult. We had two rooms, both of which smelled of the indian restaurant below. This isn't mentioned.
Stayed 1 night in Jan 2025

2/10 Terrible

Johnathan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Was supposed to be a soundproof room but you could hear everything outside of the room including the constant noise of traffic and people talking in the street and outside the room and the shower had only one temperature which was extremely hot and the temperature would not adjust. Other than that the room was clean and the bed was comfortable
Stayed 2 nights in Nov 2024

6/10 Okay

Darran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Shanu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around. There was a lot of mould around the seals in the shower. The bed had a large dent in the mattress and clearly needs replaced. The walls of the room need cleaned, tv remote was filthy. I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.
Stayed 1 night in Sep 2024

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

Not great at all.....

Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.
Stayed 1 night in Sep 2024