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 Charleston •1 Room
 Charleston • 1 Room
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Wyndham Garden Cross Lanes Charleston

2.5-star property
102 Racer Dr, Cross Lanes, WV 1-855-201-7819

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3.9 out of 5
Good!
See all 23 Travelocity Reviews

"I enjoyed my stay as always. It was quiet, restful, and easily accessible. We lucked out and had a first floor room right by an exit. Even the bagged ... " More

By a verified traveler on Thu 20 Aug 2020

Points Of Interest

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Hotel Description

Hotel near Mardi Gras Casino in Cross Lanes

Heart of Cross Lanes

You'll find Mardi Gras Casino and Ridenour Memorial Park within 3 miles (5 km) of this hotel. Nitro City Park and Scarlet Oaks Country Club are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 136 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include coffee/tea makers, free long-distance calls, and free local calls.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room Dec 6 - Dec 7

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wyndham Garden Cross Lanes Charleston ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wyndham Garden Cross Lanes Charleston

Everyone (9) Couples (2) Family (13)
1 out of 5
Hotel isn’t what I actually expected. I expected it to be clean and joy able. I will not be back.

Posted by , from Fort Wayne, IN on Oct 11, 2020

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Comment from Hotel Management

Oct 12, 2020 by David

We apologize you did not find our hotel clean or enjoyable. I would like to have a better understanding so I may try to correct your issues with the hotel.

5 out of 5
I enjoyed my stay as always. It was quiet, restful, and easily accessible. We lucked out and had a first floor room right by an exit. Even the bagged breakfast was a treat.

Posted by on Aug 20, 2020

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Comment from Hotel Management

Aug 20, 2020 by David

Thank you for you r good remarks

4 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 17, 2020 by STAFF

Thank you for rating your stay. We hope you enjoyed your stay.

4 out of 5
I went for a day at the races at the casino and like that the hotel is close by. Cant think of anything that I didn't like

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 13, 2020 by STAFF

Thank you for the high rating and positive feedback. We are thrilled you enjoyed your stay with us. We hope you visit us again in the future.

5 out of 5
We chose this hotel cuz it had a hot tub and pool. It was very clean. No complaints about the hotel

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by STAFF

Thank you for the awesome 5 out of 5 rating. We are so glad you enjoyed the hotel and pool area.

3 out of 5
We requested an early check in. While we were aware early check ins are not guaranteed, we didn’t expect for housekeeping to have not even started cleaning our room. We had to wait 45 minutes to get our room and were late for a Christmas dinner as a result. Additionally, the gentleman at the front desk was very unfriendly and acted as though we were a bother to him. Also, the shower was cold and the carpets are stained and filthy looking. We will not be staying at this hotel again.

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 27, 2019 by STAFF

Thank you for bringing your concerns to our attention. I would like further information on your check in experience as this is not something we take lightly. When reviewing Anonymously we are unable to track your information to find out who checked you in or how the issue could have been prevented. If you would like to give us future information, please contact the management team.

1 out of 5
They did NOT have a room and I couldn't cancel because it was 1030.

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 27, 2019 by STAFF

Thank you for taking the time to review your experience. The incident you are describing was not brought to our attention. The date of your arrival we would of had rooms available, I am unsure why you were not given a room. You can contact the management team to discuss your experience further.

5 out of 5
Clean, nice room, great hotel breakfast, great staff

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 27, 2019 by STAFF

Thank you for the great review and rating. We are thrilled you enjoyed the hotel, breakfast and staff.

4 out of 5

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 20, 2019 by STAFF

Thank you for taking the time to rate your recent stay. We are glad you enjoyed the hotel. Please visit us again in the future.

5 out of 5
They actually charged me less than the Travelocity rate when I checked in. $88 vs $107.

Posted by on Oct 9, 2019

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Comment from Hotel Management

Nov 27, 2019 by STAFF

Thank you for taking the time to rate your experience with us. Glad you enjoyed the hotel. Kindest Regards

About the Wyndham Garden Cross Lanes Charleston

Location 102 Racer Dr, Cross Lanes, WV 25313

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wyndham Garden Cross Lanes Charleston offers its guests an indoor pool, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. Barbecue grills, gift shops/newsstands, and a picnic area are also featured at the business-friendly Wyndham Garden Cross Lanes Charleston. Free self parking is available. This Cross Lanes hotel is smoke free.

  • 136 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Charleston, WV (CRW-Yeager) (25.5 km / 15.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Wyndham Garden Cross Lanes Charleston offers 136 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 10:30 AM.

Wyndham Garden Cross Lanes Charleston has a restaurant on site.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Comfort Inn Cross Lanes
  • Comfort Inn Hotel Cross Lanes
  • Wyndham Garden Cross Lanes Charleston Hotel
  • Wyndham Cross Lanes Charleston
  • Wyndham Garden Cross Lanes Charleston Hotel
  • Wyndham Garden Cross Lanes Charleston Cross Lanes
  • Wyndham Garden Cross Lanes Charleston Hotel Cross Lanes

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.