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Tsai Hotel and Residences

3.0 star property
3-star hotel near Ayala Center

Choose dates to view prices

Photo gallery for Tsai Hotel and Residences

A hotel lobby with a reception desk, a seating area with a sofa and armchairs, a staircase leading to the upper floor, and a chandelier.
A modern lobby with a large potted plant, a reception desk, and a seating area with wicker furniture.
A hallway with a tiled floor, wooden doors, and a potted plant.
A multi-story building with orange and white exterior walls, balconies, and a view of palm trees and greenery.
A hotel room with a bed, a table with water bottles and a cup, a TV, and a window with curtains.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
11 Wilson St., Lahug, Cebu City, 6000
  • Place, Cebu IT Park
    ‪7 min walk‬
  • Place, Ayala Malls Central Bloc
    ‪15 min walk‬
  • Place, Waterfront Cebu City Casino
    ‪16 min walk‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪23 min drive‬

Room options

View all photos for Twin Room, Balcony

A hotel room with two single beds, a wooden headboard, a small bedside table with a lamp, and a window with a view of buildings.

Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Queen Room with Balcony

A bedroom with a bed, a wooden shelf with towels, a wooden wardrobe, and a small kitchenette area.

Queen Room with Balcony

  • Mountain view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Triple Room, Balcony

A hotel room with two beds, a wooden headboard, an air conditioning unit, a view of the city through a large window, and a dark curtain.

Triple Room, Balcony

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite, Balcony

A hotel room with a wooden door leading to a bedroom with two beds and a red sofa.

Suite, Balcony

  • Mountain view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Basic Triple Room

A hotel room with a kitchenette, a bed, a desk, and a TV.

Basic Triple Room

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Cebu City

Lahug stay.Your stay at this Lahug hotel places you within 3 miles (5 km) of Ayala Center and SM City Cebu. Also, Cebu IT Park is within half a mile (1 km) and Waterfront Cebu City Casino is within 2 miles (3 km).

What's nearby

  • Cebu IT Park - 7 min walk - 0.4 miles
  • Sugbo Mercado - 13 min walk - 0.7 miles
  • Ayala Malls Central Bloc - 15 min walk - 0.8 miles
  • Waterfront Cebu City Casino - 16 min walk - 0.9 miles
  • Cebu Taoist Temple - 5 min drive - 1.6 miles

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 41 min drive

Restaurants

  • ‪Andok's - ‬2 min walk
  • ‪Pamahaw Café - ‬1 min walk
  • ‪G-Spot - ‬4 min walk
  • ‪Fung's Noodle House - ‬2 min walk
  • ‪Ding Qua Qua Dimsum House - ‬2 min walk

About this property

Tsai Hotel and Residences

3-star hotel near Ayala Center
There are 2 restaurants and 2 coffee shops/cafes on site. Public spaces have free WiFi. Tsai Hotel and Residences also features a terrace, concierge services, and 24-hour room service. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Cebu City hotel.

  • 1 building
  • 70 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 coffee shops
  • Built in 2013
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Smoking in designated areas
Tsai Hotel and Residences offers 70 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Family friendly

  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Tsai Hotel and Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: PHP 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Tsai Hotel Cebu
Tsai Hotel
Tsai Cebu
Tsai Hotel Residences
Tsai And Residences Cebu City
Tsai Hotel and Residences Hotel
Tsai Hotel and Residences Cebu City
Tsai Hotel and Residences Hotel Cebu City

Frequently asked questions

How close is Tsai Hotel and Residences to the airport?

Tsai Hotel and Residences is 9 mi (41-min drive) away from the Mactan - Cebu Intl. Airport (CEB) airport, the closest popular airport to the property.

How much does it cost to stay at Tsai Hotel and Residences?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Tsai Hotel and Residences on Jul 19, 2026 start from $27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tsai Hotel and Residences have an airport shuttle?

Airport shuttle services are not available at Tsai Hotel and Residences.

Does Tsai Hotel and Residences offer free breakfast?

Tsai Hotel and Residences does not offer free breakfast.

Is there a casino at Tsai Hotel and Residences?

No, there is no casino at this hotel, but Waterfront Cebu City Casino (15-min walk) is nearby.

What time is check-in at Tsai Hotel and Residences?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Tsai Hotel and Residences?

This hotel offers free self parking.

Does Tsai Hotel and Residences have a pool?

Tsai Hotel and Residences does not have a pool.

Does Tsai Hotel and Residences have a restaurant?

Yes, there are 2 restaurants on site.

Does Tsai Hotel and Residences have a spa?

There are no spa services available at this hotel.

How close is Tsai Hotel and Residences to downtown Cebu City?

Tsai Hotel and Residences is 1.6 mi away from Cebu City.

Tsai Hotel and Residences Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 75 out of 232 reviews
Rating 8 - Good. 99 out of 232 reviews
Rating 6 - Okay. 32 out of 232 reviews
Rating 4 - Poor. 17 out of 232 reviews
Rating 2 - Terrible. 9 out of 232 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

OSWALD

Liked: Cleanliness, amenities, property conditions & facilities
All my rewuests was taken care of right away. Tsai has a great sraff. I enjoyed my stay.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Madonna Glo

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service plus the unit is so big and the location is perfect. I would go back to this hotel again. Thank you for accommodating us
My cousins got to celebrate with us while we’re in town visiting. The place has open floor plan for us to just relax away from the busy streets and traffic during Sinulog 2026
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and very affordable

The area is close to Ayala Center and Waterfront Resort and Casino. Staff were friendly and very accommodating.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Sheena Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Winda Tesoro

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very convenient for us and the staff are very helpful and friendly.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near & convenient to all restaurant
Stayed 3 nights in Oct 2022
Verified

8/10 Good

Stevo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendlyl staff
Stayed 5 nights in Nov 2023
Verified

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
We spent about 10 days at Tsai Hotel and Residences and don't have any negative feedback at all. The staff was always helpful and hospitable. Any time we called tot he front desk we were taken care of promptly, whether it was restocking water or taking garbage. We did have to ask everyday for water though and figured they would realize that we wanted our two free bottles everyday. Yet they always waited for us to ask, which isn't bad I guess. Very clean place and plenty of things to do around the area whether you are looking to eat or shop.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Elsa

Liked: Staff & service
Disliked: Property conditions & facilities
I think you need to check if there are bed bugs because I was itching in my entire stay. Toilet wasn't clean enough. Location was great for me since it is too close to where I was going to. It's nice is close to the church. Staff were helpful.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Anthea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location. The room was good but the bathroom is too small.
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Sheena Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Sheena Joy

Liked: Staff & service
I like that it’s convenient, transportation is easy in the area as well. I didn’t really like the amenities especially the bathroom, shower area water flow is not separated so it tends to flood.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. No hot water!
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

ROMEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheapest

cheapest and clean
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Sven Jonas

Liked: Staff & service

Value for money

Value for money but not in the best neighborhood. Safe but dirty.
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
staff are good but can’t sleep the whole night dogs are barking.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was ok. They played strange music in entry. Bed had no blanket and internet was terrible.
Stayed 4 nights in Aug 2022
Verified

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
Stayed 1 night in May 2024
Verified

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Mathias Stephan

Disliked: Cleanliness, staff & service, amenities
There was absolutely nothing to like.
Stayed 10 nights in Mar 2023
Verified

6/10 Okay

Hapfy

Liked: Cleanliness, staff & service
I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Marya

Little disappointed with loud construction sounds.

Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Stayed 1 night in May 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Never Recommend

Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

anil

Disliked: Cleanliness, amenities, property conditions & facilities
The Pictures are completely misleading. Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

HYEONGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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Stayed 1 night in Feb 2024