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4.3 out of 5

"This is a beautiful well maintained place to stay. Room was like new and very clean. Hotel staf very courteous and helpful. Pool on 12 th floor giv ... " More

By a verified traveler on Mon 15 Nov 2021

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Hotel Description

4.5-star luxury hotel near Bocagrande Beach

Bocagrande stay

With a stay at this Bocagrande hotel, you'll be within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of San Pedro Claver Church and Convent. Clock Tower and Plaza Santo Domingo are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 outdoor pools, and a gym are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Relax with a drink at the poolside bar and enjoy perks like free self parking.

Free WiFi, comfy beds

The 285 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include iPod docks, 24-hour room service, and LCD TVs.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$125* Per night/room Jun 20 - Jun 21

2 Bedroom Residence

Bed Count 1 King Bed Maximum Occupancy 4 Max

Regency, Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (Regency)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Regency Cartagena ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Cartagena

Everyone (6) Couples (3) Family (2)
5 out of 5

Posted by , from Bogota on Feb 8, 2022

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5 out of 5
This is a beautiful well maintained place to stay. Room was like new and very clean. Hotel staf very courteous and helpful. Pool on 12 th floor gives beautiful views of the city and water. Definitely recommend!

Posted by on Nov 15, 2021

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5 out of 5
The staff was excellent, the room was kept clean by Juanita and the pool bartenders Robinson, Oscar and Eder were great

Posted by on Sep 10, 2021

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2 out of 5

Posted by on Aug 19, 2021

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5 out of 5
Excellent view, nice room. Beside a good mall with cashiers.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 30, 2020 by General Manager

Greetings from Hyatt Regency Cartagena! I am glad to know that your stay was memorable and you liked all our facilities. I hope you can visit us the next time your plans bring you to the Fantastic Cartagena. Sincerely, Alexandra Bueno General Manager

1 out of 5
I took a 9 hours tour, I came back at 500pm, nobody cleaned the room, no towels, room service from breakfast still at the room by 5pm

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 24, 2020 by General Manager

Greetings from Hyatt Regency Cartagena! We appreciate you taking the time to share your comments and experiences with us, we very much value your feedback. I would like to extend my most sincere apology for this inconvenience during your recent stay with us. At Hyatt Regency Cartagena, we pride ourselves on giving 100% every day to ensure that our customers’ needs are being met. I want to thank you for bringing this issue to our attention. We have taken the corrective steps to avoid that this type of situation could happen again in the future. It is something that should have never happened in the first place. I hope that we can have another opportunity to welcome you back again in the near future. Sincerely, Daniel Dolatre General Manager

5 out of 5
This was one of the better trips that I have been on and it is due in big part to the Hyatt Regency. The hotel was nice and clean from the lobby, elevators, and waiting areas. The hotel restaurant offers a fantastic view and great service. Service was all around great from all staff - those at the desk to the cleaning staff. The rooms were immaculate and well taken care of. The room service was also phenomenal. The hotel is walking distance to the beach and to the old, walled city. If I travel to Colombia again I will seriously reconsider staying here again.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by General Manager

Greetings from Hyatt Regency Cartagena! We appreciate you taking the time to share your comments and experiences with us, we very much value your feedback. I am glad to hear you had a wonderful experience during your stay in our Hotel. I hope you had the chance to enjoy and explore this unique destination. May I take this opportunity to thank you for choosing Hyatt Regency Cartagena as your preferred choice of stay. Do let us know if we can be of any assistance to you in the future with any bookings here in Cartagena. I hope we can have the opportunity to welcome you again in the near future. Sincerely, Daniel Dolatre General Manager

5 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 16, 2019 by General Manager

Greetings from Hyatt Regency Cartagena! Thank you for taking the time to answer our online survey. I am glad you had a great overall experience during your stay in our hotel. I hope you had the chance to enjoy and relax in this unique destination. Sincerely, Daniel Dolatre General Manager

5 out of 5

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 16, 2019 by General Manager

Greetings from Hyatt Regency Cartagena! Thank you for taking the time to answer our online survey. I am glad you had a great overall experience during your stay in our hotel. I hope you had the chance to enjoy and relax in this unique destination. Sincerely, Daniel Dolatre General Manager

4 out of 5

Posted by on Jul 13, 2019

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Property Features

Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Hyatt Regency Cartagena. Self parking is free. This 4.5-star Cartagena hotel is smoke free.

  • 285 guestrooms or units
  • 42 levels
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2016
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Regency Cartagena offers 285 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Memory foam beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.

Amacagua Lounge - This restaurant serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

Spa Services

Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days.

  • Swedish massage
  • Number of treatment rooms 1
  • Sports massage
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hyatt Regency Cartagena

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: COP 79000 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Cartagena
  • Hyatt Regency Cartagena Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.