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4.4 out of 5

"I took my parents for vacation and they are still talking about this amazing hotel ! the view from my room was incredible, the breakfast buffet delic ... " More

By a verified traveler on Fri 17 Aug 2018

Hotel Description

4.5-star luxury hotel near Bocagrande Beach

In Cartagena

A stay at this Bocagrande hotel places you within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of Clock Tower. Cartagena de Indias Convention Center and Castillo Grande Beach are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy the health club and unwind at the poolside bar and bar/lounge.

Free WiFi, iPod docks

The 261 individually decorated guestrooms offer free WiFi and iPod docks. Other amenities include 24-hour room service, LCD TVs, and minibars.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Feb 9 - Feb 10

Regency, Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (Regency)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Regency Cartagena ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Regency Cartagena

Everyone (7) Family (2)
1 out of 5
I took a 9 hours tour, I came back at 500pm, nobody cleaned the room, no towels, room service from breakfast still at the room by 5pm

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 24, 2020 by General Manager

Greetings from Hyatt Regency Cartagena! We appreciate you taking the time to share your comments and experiences with us, we very much value your feedback. I would like to extend my most sincere apology for this inconvenience during your recent stay with us. At Hyatt Regency Cartagena, we pride ourselves on giving 100% every day to ensure that our customers’ needs are being met. I want to thank you for bringing this issue to our attention. We have taken the corrective steps to avoid that this type of situation could happen again in the future. It is something that should have never happened in the first place. I hope that we can have another opportunity to welcome you back again in the near future. Sincerely, Daniel Dolatre General Manager

5 out of 5
This was one of the better trips that I have been on and it is due in big part to the Hyatt Regency. The hotel was nice and clean from the lobby, elevators, and waiting areas. The hotel restaurant offers a fantastic view and great service. Service was all around great from all staff - those at the desk to the cleaning staff. The rooms were immaculate and well taken care of. The room service was also phenomenal. The hotel is walking distance to the beach and to the old, walled city. If I travel to Colombia again I will seriously reconsider staying here again.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by General Manager

Greetings from Hyatt Regency Cartagena! We appreciate you taking the time to share your comments and experiences with us, we very much value your feedback. I am glad to hear you had a wonderful experience during your stay in our Hotel. I hope you had the chance to enjoy and explore this unique destination. May I take this opportunity to thank you for choosing Hyatt Regency Cartagena as your preferred choice of stay. Do let us know if we can be of any assistance to you in the future with any bookings here in Cartagena. I hope we can have the opportunity to welcome you again in the near future. Sincerely, Daniel Dolatre General Manager

5 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 16, 2019 by General Manager

Greetings from Hyatt Regency Cartagena! Thank you for taking the time to answer our online survey. I am glad you had a great overall experience during your stay in our hotel. I hope you had the chance to enjoy and relax in this unique destination. Sincerely, Daniel Dolatre General Manager

5 out of 5

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 16, 2019 by General Manager

Greetings from Hyatt Regency Cartagena! Thank you for taking the time to answer our online survey. I am glad you had a great overall experience during your stay in our hotel. I hope you had the chance to enjoy and relax in this unique destination. Sincerely, Daniel Dolatre General Manager

4 out of 5

Posted by on Jul 13, 2019

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5 out of 5
I like the hotel , clean and very good the price! 👍

Posted by on Jun 17, 2019

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5 out of 5
very nice hotel. service was excellent everywhere, Arley the lifeguard was very friendly. He recommended things to do in Cartagena. stephanie in the buffet breakfast was also very kind and helpful. I highly recommend this hotel.

Posted by on Jan 19, 2019

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5 out of 5
I took my parents for vacation and they are still talking about this amazing hotel ! the view from my room was incredible, the breakfast buffet delicious, beautiful infinity pool, the customer service was excellent! Short distance from the walled city (5-10 m taxi) -which is good because you avoid the evening noise - We had an absolutely wonderful time !- I highly recommend this hotel!

Posted by , from New York on Aug 17, 2018

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5 out of 5

Awesome in every way

This hotel was a dream. Amazing staff. Comfy rooms and excellent service.

Posted by , from reston, va on Feb 19, 2018

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Property Features

Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Hyatt Regency Cartagena. Parking is available for a fee. This 4.5-star Cartagena hotel is smoke free.

  • 261 guestrooms or units
  • 42 levels
  • 2 dining venues
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2016
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (6.8 km / 4.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Cartagena offers 261 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Kokaú - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Amacagua Lounge - Onsite lobby lounge. Open daily.

Kokaú Bar - This wine bar serves light fare only. Open daily.

Amacagua Grill & Bar - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

Spa Services

Aqoral Spa has 6 treatment rooms. Services include sports massages, Swedish massages, body wraps, and body scrubs. The spa is equipped with a steam room.

The spa is open daily.

  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Number of treatment rooms 6
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Hyatt Regency Cartagena

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds.

  • Debit cards not accepted
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 79000 per person (approximately)
  • Self parking fee: COP 90000 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Cartagena
  • Hyatt Regency Cartagena Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.