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Hotel Capilla del Mar

4-star property
Bocagrande Carrera 1 Calle 8 #12, Cartagena, Bolivar 1-855-201-7819
4.3 out of 5
Excellent!
See all 10 travelocity Reviews

"De veras quedamos sorprendidas con la Excelencia de trato y lo confortable del Hotel. Gracias por tan excelente servicio. " More

By a verified traveler on Fri 28 Oct 2022

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Hotel Description

4-star beach hotel near Bodeguita Dock

Seaside stay

Within a 10-minute walk of this Bocagrande hotel, you'll find Rio Cartagena Casino and Bocagrande Beach. Hospital Naval de Cartagena and Bodeguita Dock are also within 2 miles (3 km).

Full-service spa, steam room

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the gym, poolside bar, and laundry facilities.

Superior Room, 2 Double Beds, Balcony, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$129* Per night/room Jul 8 - Jul 9

Family Suite, 2 Bedrooms, Balcony, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Balcony, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Capilla del Mar ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Capilla del Mar

Everyone (3) Couples (3)
5 out of 5
De veras quedamos sorprendidas con la Excelencia de trato y lo confortable del Hotel. Gracias por tan excelente servicio.

Posted by on Oct 28, 2022

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Comment from Hotel Management

Oct 28, 2022 by JULIA ARTETA

Cartagena, octubre 28 de 2022.Estimada KilcyGracias!! por elegir el Hotel Capilla del Mar para alojarse durante su última visita a nuestra ciudad; seguramente, más viajeros apreciarán sus comentarios antes de planear su visita a Cartagena de Indias.Es muy gratificante para todo nuestro equipo saber que disfrutó del cálido servicio que nos caracteriza, y, que hicimos parte de un recuerdo especial en Cartagena de Indias. Será un placer recibirle nuevamente en esta su casa en Cartagena.Cordialmente,JULIA A. ARTETA MARTÍNEZ

5 out of 5
A little shabby but I think that's because it's right next to the water and so humid. I think the front desk staff were a little aloof but I think it was because of the language barrier otherwise super sweet. We loved the housekeeping and room service staff, super sweet everytime we encountered them. The pool is small but never crowded, it's perfect when you don't want to get hassled at the beach. The beach was amazing too! Make sure you get an ocean view room. Everything is easy to get to, taxis are cheap and basically wait at the hotel for when you need one. The restaraunt was great to people watch andthe food isn't bad either. Everything is a great price point too! One area for improvement is the water situation. They give you two bottles in the minibar but after that you have to request water which can take a while and you have to pay for each bottle. I advise Capilla del Mar to give two bottles for free every day and then charge after the second one. We kept missing the free breakfast because the black out curtains kept us asleep until 1pm. I will definitely be back! Check out their message packages too, very good price point for couples massages.

Posted by on May 16, 2022

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Comment from Hotel Management

May 17, 2022 by JULIA ARTETA

Dear Torriente, thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. Your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again in the near future and serve you once again. Sincerely, JULIA A. ARTETA MARTÍNEZ

4 out of 5
Everything was Great! The water in my room should have been free! There was no iron or ironing board! I was here for 5 days and 4 nights...the wifi went in and out. No cable for 3 days. Watch NETFLIX on my phone!

Posted by on Mar 1, 2022

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Comment from Hotel Management

Mar 1, 2022 by JULIA ARTETA

Dear Christine Marie, thank you for taking the time to share with us your experience at the Capilla del Mar hotel. I apologize for the inconveniences and I will personally take care to avoid in the future these circumstances. Cordially yours, JULIA A. ARTETA MARTÍNEZ

5 out of 5
Beautiful hotel with very friendly staff. Great food & easy beach and shopping access.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by Julia Arteta

Dear Guest, Thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. Your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again in the near future and serve you once again. Sincerely, JULIA A. ARTETA MARTÍNEZ

2 out of 5
Killer views and a beachfront location should give this place top rating but the hostile attitude, xenophobia, occasionally snail slow WiFi and underwhelming beach experience place it in the two star category. NOT recommended.

Posted by , from USA on Dec 3, 2018

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4 out of 5

Great staff

The hotel is alittle dated but very clean the staff is wonderful and it’s right on the strip

Posted by on Apr 21, 2018

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Comment from Hotel Management

Apr 24, 2018 by Julia Arteta

Dear Guest, We kindly appreciated your comments and the time you took to share your experience. Is so heartwarming read this nice experience with the city and the hotel as well, we work to generate these experiences. Best regards, Julia Arteta

4 out of 5

Happy Traveler

Hotel located very well, very close to everything you like to see, food, beach, shopping, sites. the room was very good with view of beach at sunset. transportation is all very close, buffet in motel upscale and nice, expensive but nice. personell were not the most helpfull and you have to be a little pushy. The pool is on the roof and small.

Posted by on Oct 24, 2010

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4 out of 5

The Hotel is good for the money

We had a good experience with the stay at this Hotel , except for the trouble we had to check in ,but the eveything else turned ok , we like the breakfast spread along with the room and the balcony view we had. the place is clean and the staff looks to make sure eveything is ok with you. I recommend this Hotel to anyone who wants to venture into Cartagena.

Posted by on Oct 22, 2010

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5 out of 5

No question. The best

Before leaving for Cartagena, I called Capilla del Mar to see if it was possible to book the same room I had on my February trip. The staff made no promises but indicated they would try. Lo, and behold. I got it. Because I was traveling to Aruba in the middle of my Cartagena trip, I had to make several requests of the reservations staff. Without hesitation, they found a way to make me happy. Talk about value. I am always surprised at how reasonable all the services are. There is never a question about where I will stay in Cartagena. It will always be Capilla Del Mar. No question.

Posted by on Sep 17, 2010

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5 out of 5

Capitall del Mar - highly recommended

Our hotel was fabulous. They did not have our room ready when we arrived so they gave us an upgrade to a suite. The employees were very courteous and helpfull and I have nothing but great reviews for this hotel

Posted by on Jan 24, 2010

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About the Hotel Capilla del Mar

Location Bocagrande Carrera 1 Calle 8 #12, Cartagena, Bolivar 3939

Renovations + Closures

The property will be renovating from May 22 2023 to June 2 2023 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Hotel Capilla del Mar offers its guests a full-service spa, an outdoor pool, and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Capilla del Mar. An airport shuttle (available 24 hours) is available for a fee. This 4-star Cartagena hotel is smoke free.

  • 202 guestrooms or units
  • 22 levels
  • 2 dining venues
  • Built in 1976
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Hotel Capilla del Mar offers 202 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature premium bedding. 32-inch plasma televisions come with premium cable channels. Guests have access to shared bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Bathrooms are shared
  • Private balcony
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

RESTURANTE DEL BUFFET - Overlooking the ocean, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

RESTAURANTE SAN MARINO - Overlooking the ocean, this restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Casino nearby
  • Bicycle rentals nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to a government requirement to protect the coastline, this property will not have beach access beginning on August 1, 2023 until further notice. Beach activities and services will not be available during this time.

Hotel Capilla del Mar offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: COP 125000 per pet, per night, plus a deposit of COP 1250000 per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 45000 for children
  • Airport shuttle fee: COP 50000 per vehicle (maximum occupancy 3)
  • Airport shuttle fee per child: COP 50000 (up to 11 years old)
  • Pet deposit: COP 1250000 per night
  • Pet fee: COP 125000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Capilla Hotel
  • Capilla Mar Global
  • Capilla Mar Global Cartagena
  • Capilla Mar Global Hotel
  • Capilla Mar Global Hotel Cartagena
  • Hotel Capilla
  • Hotel Capilla Del Mar Global
  • Hotel Capilla Mar Cartagena
  • Hotel Capilla Mar
  • Capilla Mar Cartagena
  • Capilla Mar
  • Capilla Del Mar Global Hotel
  • Hotel Capilla del Mar Hotel
  • Hotel Capilla del Mar Cartagena
  • Hotel Capilla del Mar Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.