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"Staff was very nice. The lobby was under construction, but it was fine. " More

By a verified traveler on Mon 12 Aug 2019

Hotel Description

Enjoy the indoor pool at this Carlsbad hotel

In Carlsbad

You'll be within half a mile (1 km) of Carlsbad Medical Center and 2 miles (3 km) of Pecos River Flume with a stay here. Living Desert Zoo & Gardens State Park and Lamont Street Park are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms also offer free WiFi and LCD TVs with satellite channels. Rainfall showerheads, coffee/tea makers, and free local calls are also available.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$105* Per night/room Aug 21 - Aug 22

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible, Non Smoking (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Express Carlsbad, an IHG Hotel ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Carlsbad, an IHG Hotel

Everyone (1) Family (1)
4 out of 5
Staff was very nice. The lobby was under construction, but it was fine.

Posted by on Aug 12, 2019

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2 out of 5

Pool unavailable

Cons: You're communication and timely call back!
This is the second review I've written with no response from you. When I arrived, the pool was unavailable. Since I was traveling with kids, this was a crucial bit of information that would have determined my stay. I was told by the front desk person that she could not cancel my reservation and I would need to contact Travelocity. I tried to manage this from my cell phone but was unable to. I called the number provided on the Travelocity itinerary. I was told by automation response that there was a 2 hour wait and I could leave my number and reservation number and someone would call me back. Since it was late in the afternoon, I went back to hotel and asked to speak with a manager. Fortunately she was able to cancel my reservation die to the misunderstanding but she insisted that Travelocity was told of the inconvenience of the pool YOU should have told me when booking the reservation. I was not called back within 2 hours instead it was 10 hours and at 1:45 am!!!! RIDICULOUS! I will not use Travelocity again to book my travel!

Posted by , from Lubbock, TX on Sep 6, 2016

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About the Holiday Inn Express Carlsbad, an IHG Hotel

Location 2210 W Pierce Street, Carlsbad, NM 88220

Property Features

Holiday Inn Express Carlsbad, an IHG Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. There's an onsite business center. Free breakfast is available. The business-friendly Holiday Inn Express Carlsbad, an IHG Hotel also features multilingual staff, laundry facilities, and a front desk safe. Free self parking is available. This Carlsbad hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Carlsbad, NM (CNM-Cavern City Air Terminal) (12.6 km / 7.8 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Carlsbad, an IHG Hotel offers 80 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with rainfall showerheads, and hair dryers. This Carlsbad hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 10:00 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Carlsbad Holiday Inn Express
  • Holiday Inn Express Carlsbad
  • Holiday Inn Express Hotel Carlsbad
  • Holiday Inn Express Carlsbad Hotel
  • Inn Express Carlsbad Hotel
  • Express Carlsbad, An Ihg
  • Holiday Inn Express Carlsbad
  • Holiday Inn Express Carlsbad, an IHG Hotel Hotel
  • Holiday Inn Express Carlsbad, an IHG Hotel Carlsbad
  • Holiday Inn Express Carlsbad, an IHG Hotel Hotel Carlsbad

You should know

  • Pool access available from 6 AM to 11 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.