4.7 out of 5

"Repeat trip due great service,great value ,beautiful location and lots of food choices. Go every year for 7 Years and facility upgrades continue to be ... " More

By a verified traveler on Wed 25 Apr 2018

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Hotel Description

A romantic stay in Isla Mujeres awaits you at Privilege Aluxes Isla Mujeres Hotel. Within just a 10-minute stroll, you'll find Norte Beach and Secreto Beach. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

Plasma TVs with satellite channels are featured in all 124 rooms, and you can enjoy free WiFi, iPod docks, and DVD players. Minibars provide free refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Coffee/tea makers, free bottled water, and safes are also available.

A day of pampering can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and reflexology. The restaurant, Satay, serves Asian cuisine and is open for dinner. With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the 3 spa tubs and fitness center. Added amenities include free WiFi in public areas and a snack bar/deli. Free buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star Isla Mujeres resort include Crayola House and Dolphin Discovery.

Privilege Aluxes Isla Mujeres Hotel ratings based on 102 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5
Repeat trip due great service,great value ,beautiful location and lots of food choices. Go every year for 7 Years and facility upgrades continue to be done to keep its top condition. Staff calls us by name and treat us like family.

Posted by on Apr 25, 2018

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5 out of 5
Beautiful resort, friendly accommodating staff, When we arrived we were greeted at the desk with a very cold glass of an amazing wine (we wish we had bought some to bring home). As we were checking in, we told the desk staff we were celebrating our 25th wedding anniversary and were given an upgrade to the Honeymoon Suite which had a beautiful ocean view. We had elected not to purchase the all inclusive because we like exploring in time for places to eat our dinner and wanted to spend time exploring the island and were very happy with that decision - we were advised we could upgrade for the remainder of the week at any time. We had the breakfast buffet each morning and was delighted to find out I could get a strawberry smoothie every morning to go with my breakfast. Later in the week we did elected to upgrade to all inclusive since we were planning on staying at the resort the rest of our vacation. A few things to note- service at the beach was better when we were all inclusive than when we were just putting it all on our tab, which I found strange. Food is better at the beach restaurant (Shrimp Alfredo is outstanding) than at the Hotel Restaurant (which we found seriously lacking). The pool bar servers were very attentive whether we were paying or all inclusive. Our last night there we had a.loud party check in in the room above us. We had to call the front desk multiple times to have then quieted down. They broke the elevator which made our last evening & morning rough.

Posted by , from Ohio USA on Apr 16, 2018

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Comment from Hotel Management

Apr 19, 2018 by Social Media

Thank you for taking the time to post your kind comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that overall you enjoyed your stay, location and facilities and feel sorry about the last night episode. We would love to have the opportunity to welcome you again to offer a flawless vacation.

5 out of 5
Fantastic reasonably intimate resort, with a great beach and great facilities. The only thing I would complain about is it would have been nice if the gym could accommodate more than 4 or 5 people at one time (that is really just nitpicking). We usually never go the same place more than once so we can experience new places, but I would definitely return here!

Posted by , from Kansas City, Missouri on Mar 28, 2018

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Comment from Hotel Management

Apr 10, 2018 by Social Media

Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We take notes of your remarks and we would like to assure you our commitment to continue improving to keep offering more unforgettable moments.

4 out of 5
This was our 7th stay at this hotel. Obviously we love it! The location is perfect. It is close to town and on a beautiful beach. We have always done the all inclusive and have been very satisfied with the food and drink choices. What really makes this hotel stand out is the fabulous staff. They are friendly, caring, and professional. We meet many other guests each year who are repeat visitors like us.

Posted by , from Minnesota on Mar 23, 2018

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Comment from Hotel Management

Mar 27, 2018 by Social Media

Thank you so much for your kind words. It is so flattering to read about experiences like yours. Thank you for giving Privilege Aluxes the chance to offer you such a wonderful experience. We are honored to be on your favourite places list!

4 out of 5

great location

Pros: The location
Cons: service in the restaurants and pool area.
Location: The restaurants within walking distance and beach activities.
This was our 3rd time to stay here. We love the location, the pool and The Beach Club. While I understand the need for controlling people from just wandering onto the property and hanging out, I do think there should be a way to allow people staying there to have other people come hang out with them. We were almost not able to get a room at the Privilges. If that had happened we wouldn't have been able to be with friends of ours that also stayed there. There was a bit of an issue with service in the restaurant where breakfast was available and around the pool. I think they just didn't have enough servers. The servers had way too many people to wait on and weren't able to get coffee refilled in a timely manner or bring other items when requested. The waiters were all very pleasant and friendly. I guess overall I just felt they weren't as accommodating this time as in the past.

Posted by , from Shell Knob, MO on Feb 17, 2018

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5 out of 5
Such a beautiful resort. Staff were all wonderful & so friendly. Beach was above the best on the island. I can’t wait to return!

Posted by on Feb 16, 2018

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4 out of 5
We did have a great time here. A very nice and simple hotel with everything you need and in a great location. We did not like our first room (rm 501) it was right by the pool bar and had NO privacy. When we asked to move we were told there was a wait list, we ended up being moved a couple days later to way nicer room-thank god!

Posted by , from northern california on Dec 12, 2017

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Comment from Hotel Management

Dec 18, 2017 by Social Media

We want to thank you for taking part of your time, sharing your personal experience at our hotel. We also thank you for your comments, which will be very useful and will help us greatly to improve day by day. We are glad that you enjoyed your stay after this little inconvenient with your room assigned.

5 out of 5

Great Surprise

Pros: the adult crowd, food... all top shelf
Had a wonderful time. Smaller crowd mostly adults, which is welcome. Food was marvelous and staff willing to please. Top shelf adult beverages. We were told to make reservations for Satay restaurant (Asian cuisine) which is NOT included in your all inclusive and not very good. (no big deal). Didn't come to Mexico to eat Asian food! All in all, very good and can't wait to visit again...!!

Posted by , from Baton Rouge on Dec 3, 2017

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Comment from Hotel Management

Dec 6, 2017 by Social Media

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We would like to apologize for not being able to exceed your expectations regarding Satay restaurant and please note that all our 3 onsite restaurants and pool bar are included in the All Incluisve plan. We feel sorry for this misunderstanding. We hope to see you soon, where we will always be at your service to offer another memorable vacation and the best of our attention.

5 out of 5

love this hotel

Cons: My only negative is that the front desk seems to keep changing systems, so we are never recognized as repeat customers (5 times in the last 2 years)
Location: swim to the mia reef
The staff is incredibly nice. So easy to order another cocktail from. The beach café has incredibly good music most nights. My only negative is that the front desk seems to keep changing systems, so we are never recognized as repeat customers (5 times in the last 2 years) and have to fill in a silly amount of check in forms.

Posted by , from breckenridge colorado on Sep 13, 2017

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Comment from Hotel Management

Sep 18, 2017 by Social Media

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve. We appreciate your suggestions, we are definitely working on reducing the waiting time for the check to fast. Looking forward to your next visit and to offer you the best of our attention.

5 out of 5
awesome hotel w/ great staff. Close to beach and shopping. Very laid back..

Posted by on Aug 21, 2017

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Comment from Hotel Management

Aug 23, 2017 by Social Media

Thank you for sharing your comments. We were delighted to see you found the staff friendly. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla.

About the Privilege Aluxes Isla Mujeres Hotel

Location Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400

All-inclusive Details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Use of golf cart
  • Scuba-diving excursions
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities
  • Gratuities
  • Taxes

Property Features

Some rates at Privilege Aluxes Isla Mujeres Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Privilege Aluxes Isla Mujeres Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This beach resort also offers a fitness center, a garden, and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres resort.

  • 124 guestrooms or units
  • 5 levels
  • 6 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (41.8 km / 26 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Privilege Aluxes Isla Mujeres Hotel offers 124 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature premium bedding. Plasma televisions come with satellite channels and pay movies. Refrigerators, coffee/tea makers, and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scooter/moped rentals on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Starting in 2019 this property will cater to adults only. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1300 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aluxes
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel

You should know

  • Privilege Aluxes Isla Mujeres Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.