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Within 6 miles (10 km) of this Isla Mujeres resort, you'll find Norte Beach and Crayola House. Mundaca House and Tortugranja Turtle Farm are also within 6 miles (10 km).
A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 spa tubs and free perks like buffet breakfast and free self parking.
Free WiFi, iPod docks
The 124 guestrooms feature thoughtful touches like minibars (stocked with some free items) and bathrobes, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, iPod docks, and plasma TVs with satellite channels.
Privilege Aluxes Isla Mujeres Hotel ratings based on 121 Verified Reviews
Guest reviews for Privilege Aluxes Isla Mujeres Hotel
Feb 1, 2019 by Privilege Aluxes
First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel áreas, we take note of everything and we are already working on it. We are happy to hear that you have a good time with us at Privilege, we will love to welcome you again and you can have an improved experience.
Feb 1, 2019 by Privilege Aluxes.
We would like to thank you for reviewing Privilege Aluxes. On behalf of our management, we apologize for not being able to exceed all your expectations. The rains and the high humidity on past days have had a bigger impact than wished. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to having you back visiting and give us the opportunity to pamper and provide you with excellent services.
Jan 22, 2019 by Privilege Aluxes.
Thank you for sharing your experience with us, our staff will receive your comments. we hope to welcome you again.
Jan 31, 2019 by Privilege Aluxes
Thank you for your rating. We will love to welcome you soon.
Nov 29, 2018 by Privilege Aluxes
Hello, Wendy! Thank you for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. All our pools are heated! Maybe the climate situations didn't help and that could explain the cold! We will check what happened, thanks for reporting it! Oh, and thanks for the pictures! Thank you again! We look forward to welcoming you back soon!
Oct 24, 2018 by Privilege Aluxes
Hello, Orchidgrower! We are specially glad that the service provided by our staff made your stay memorable We hope we will have the opportunity to welcome you back soon!
Oct 2, 2018 by Privilege Aluxes
Hello, Ben! First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas We want to do everything in our power to satisfy all guest's We will take into consideration your comments in order to improve our work Thank you for taking the time to critique our property regarding your visit, we are glad overall you have enjoyed our Hotel and beach! Hope to see you again soon!
Jul 27, 2018 by Privilege Aluxes
Hola! Thank you very much for your nice words regarding the friendly staff! It is always a pleasure to receive positive feedback. It is great to know that you will visit us again, we will try our utmost to make your next vacation another unforgettable experience!
Jul 19, 2018 by Privilege Aluxes
Hola! Thank you for your comments from the location to the facilities, the food and the rooms. Privilege constantly strives to improve the level of service and quality that we provide to each of our clients. Looking forward to welcoming you back.
Jul 19, 2018 by Privilege Aluxes
Hi, Kimberly! We truly appreciate your review, it is our best reward from you. We are very pleased to know that you had a nice stay with us and your words will improve our staff motivation to work better day by day. We would like to express our sincere thanks on behalf of the employees. We look forward to welcoming you again, we will always try to cater for all your needs.
About the Privilege Aluxes Isla Mujeres HotelLocation Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400
All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- Use of golf cart
- Scuba-diving excursions
- Snorkeling excursions
- Windsurfing equipment
- Premium and/or non-domestic beverages
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Transportation to offsite activities
- Windsurfing equipment not included
- Taxes not included
- 24-hour room service
- Buffet and à la carte dining
- Premium/non-domestic beverages not included
- Gratuities not included
- All food and beverages included
- Laundry/dry cleaning services not included
- Childcare not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Minibar (all beverages included)
- Use of golf cart not included
- Spa/beauty facilities and services not included
- Transportation to offsite activities not included
Some rates at Privilege Aluxes Isla Mujeres Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Privilege Aluxes Isla Mujeres Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a fitness center, a garden, and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres resort.
- 124 guestrooms or units
- 5 levels
- 6 buildings
- 3 dining venues
- 2 bars or lounges
- Built in 2009
- Buffet breakfast (free)
- Bar on the beach
- Bar by the pool
- Swim-up bar
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- 1 conference room
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Beauty salon
- Computer for guest use
- Smoking in designated areas
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (34.6 km / 21.5 mi)
- Property shuttles: Airport shuttle
- Parking: Free self parking
Privilege Aluxes Isla Mujeres Hotel offers 124 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature premium bedding. Plasma televisions come with satellite channels and pay movies. Refrigerators, coffee/tea makers, and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
- Stocked minibar (select free items)
- IPod dock
- In-room dining (24 hours)
- Plasma television
- Satellite channels
- Movies for purchase
- DVD player
- Coffee maker
- Luxury bedding
- Housekeeping (daily)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Pool bar & snacks - This poolside bar serves lunch and light fare.
24-hour room service is available.
2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Scooter/moped rentals on site
- Sailing nearby
- Scuba diving nearby
The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
- Number of treatment rooms 2
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Facial treatments
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Sports massage
- Detoxification wrap
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children 13 and younger are not allowed at this property. All guests older than 13 are welcome.
- Cribs (infant beds) are not available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Starting in 2019 this property will cater to adults only. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No cribs (infant beds) available
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 25.35 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: MXN 1700 per person (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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- Aluxes Privilege Isla Mujeres
- Hotel Privilege Aluxes
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You should know
- Privilege Aluxes Isla Mujeres Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
- Children 13 years old and younger aren't allowed at this property.