4.7 out of 5

"This was our 1st time in Isla Mujeres I’m so glad we stay at Privilege Aluxes The staff was very polite and nice the hotel was great. We will Be b ... " More

By a verified traveler on Tue 24 Jul 2018

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Hotel Description

4.5-star beachfront resort near Norte Beach

Beachside getaway

A stay at this resort places you within half a mile (1 km) of Norte Beach and 3 miles (5 km) of Crayola House. Mundaca House and Tortugranja Turtle Farm are also within 6 miles (10 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 spa tubs and free perks like buffet breakfast and free self parking.

Free WiFi, iPod docks

The 124 guestrooms feature thoughtful touches like minibars (stocked with some free items) and bathrobes, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, iPod docks, and plasma TVs with satellite channels.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$155 per night

Suite Deluxe Pool View Adults Only

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Deluxe Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View - Adults Only

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, with Whirlpool Bath - Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Aluxes Isla Mujeres Hotel ratings based on 118 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (55) Couples (7)
5 out of 5
Very beautiful, clean and calm place to stay. Recommend this hotel. Staff was very helpful and polite. Specially pascual the hotel security every single day he would greet us with a smile on his face and very helpful. Food was very good every day they had a variety of food. My only complaint is the pools aren’t heated very cold to be in there. The room was very clean. Overall very satisfied!

Posted by , from Chicago on Nov 26, 2018

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Comment from Hotel Management

Nov 29, 2018 by Privilege Aluxes

Hello, Wendy! Thank you for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. All our pools are heated! Maybe the climate situations didn't help and that could explain the cold! We will check what happened, thanks for reporting it! Oh, and thanks for the pictures! Thank you again! We look forward to welcoming you back soon!

5 out of 5
WOULD LIKE TO BE ABLE TO CHOOSE THE ROOM & PAY MORE. A COUPLE OF THE SUPERIOR ROOMS FACE A CEMETERY. THERE POLICY HAS NO OPTION TO CHOOSE

Posted by , from HOUSTON TX on Nov 19, 2018

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Comment from Hotel Management

Nov 29, 2018 by Privilege Aluxes

Hello, Charlotte! Thank you very much for your comments and observations that help us to improve our guest satisfaction and quality service. Thank you for posting a review and taking the time to share your experiences.

5 out of 5
Excellent service, god selection of very good food of many different kinds for all meals. Beautiful beach area. Full Waiter service for pool, beach and restaurants.tel:888-526-3891

Posted by , from Alabama on Oct 23, 2018

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Comment from Hotel Management

Oct 24, 2018 by Privilege Aluxes

Hello, Orchidgrower! We are specially glad that the service provided by our staff made your stay memorable We hope we will have the opportunity to welcome you back soon!

4 out of 5
Overall, it was a really nice stay. The one thing that was disappointing was the main pool being closed. Now, we realize this is low season and maintenance is needed. The big issue was not knowing this before we arrived. Our room was booked with the impression we'd have a pool view. Well, we had a view. It was just a view of an empty pool with many workers. Had that been known, the extra cost for the room would have been avoided. Beyond that hiccup, it was a great stay. The staff was always friendly and eager to assist. At one point, our safe got locked with a code mishap. The front desk was understanding and they had a security member at our door within 15 minutes. The room was the size of a small apartment, so there was plenty of room. We did notice bugs, but never could identify them. I would imagine they are native to the environment and probably pretty hard to keep out. They were not a major issue, but more of a creeped out factor when they found their way into the bed. Our last day they had left notices they would be fumigating. My guess is they were well aware and doing their best to combat it. The staff at the beach club, the restaurant and the pool bar were very nice and always on top of things. Not one issue was had while out and around the facility. The beach was great. The chairs do sit a little way from the water but walking is good for you. Overall, it was great.

Posted by , from Fort Worth TX on Oct 1, 2018

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Comment from Hotel Management

Oct 2, 2018 by Privilege Aluxes

Hello, Ben! First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas We want to do everything in our power to satisfy all guest's We will take into consideration your comments in order to improve our work Thank you for taking the time to critique our property regarding your visit, we are glad overall you have enjoyed our Hotel and beach! Hope to see you again soon!

5 out of 5

Beautiful

This was our 1st time in Isla Mujeres I’m so glad we stay at Privilege Aluxes The staff was very polite and nice the hotel was great. We will Be back next year

Posted by on Jul 24, 2018

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Comment from Hotel Management

Jul 27, 2018 by Privilege Aluxes

Hola! Thank you very much for your nice words regarding the friendly staff! It is always a pleasure to receive positive feedback. It is great to know that you will visit us again, we will try our utmost to make your next vacation another unforgettable experience!

5 out of 5
Excellent hotel, close to the beach and downtown shops and restaurants are just minutes away. Breakfast buffet was wonderful. The only downfall is the amount of ferries that drive by this beach location on an hourly basis, probably 10 or more. Pretty noisy.

Posted by on Jul 17, 2018

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Comment from Hotel Management

Jul 19, 2018 by Privilege Aluxes

Hola! Thank you for your comments from the location to the facilities, the food and the rooms. Privilege constantly strives to improve the level of service and quality that we provide to each of our clients. Looking forward to welcoming you back.

5 out of 5
We had an amazing experience at Privileges Aluxes and will most definitely stay there next time. Every staff member was overly accommodating and the residences were amazing.

Posted by , from TX on Jul 16, 2018

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Comment from Hotel Management

Jul 19, 2018 by Privilege Aluxes

Hi, Kimberly! We truly appreciate your review, it is our best reward from you. We are very pleased to know that you had a nice stay with us and your words will improve our staff motivation to work better day by day. We would like to express our sincere thanks on behalf of the employees. We look forward to welcoming you again, we will always try to cater for all your needs.

4 out of 5

Awesome location and the Beach was fantastic.

Pros: Location and the beach
Cons: The variety of breakfast items could be improved.
Location: Great location
Our overall experience was good, however we did have an issue with a pair of Beat Ear phones going missing from our room and that issue was not resolved. Stayed 7/5 - 7/13 2018 Steve R.

Posted by , from East Greenville, Pennsylvania on Jul 14, 2018

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Comment from Hotel Management

Jul 19, 2018 by Privilege Aluxes

Hi, Steve! Thanks for your extense review! The aim of Privilege Aluxes Hotel is to provide positive and unforgettable experiences. According to the food options, we would like to assure you that we are currently dealing with this situation and taking care of it. We are currently working on this to ensure this problem does not occur again. We hope to see you soon and keep adding more unforgettable moments in your life.

5 out of 5

Amazing!

Best hotel service. Great food and drinks. The restaurant Sabor, had different food for dinner each night which was great. All inclusive was definitely worth every dollar. Planning to go back here next year!

Posted by on Jun 25, 2018

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Comment from Hotel Management

Jun 26, 2018 by Privilege Aluxes

Hi, Anna! We are glad you have enjoyed SABOR! Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs

5 out of 5

Returning to home away from home

Pros: Suites are huge, the grounds are beautiful and the beach is awesome. Staff is amazing and helpful.
Cons: More covered outdoor patio spots because we had a lot of rain and there was nowhere to hang out during the rain.
Location: Close to the main shopping and restaurant area. Beach is awesome to walk and lots of Massage places with low prices on the beach.
We returned to stay at this beautiful resort with friendly and helpful staff. This is the most wonderful place on earth to stay, very beautiful and relaxing.

Posted by , from St Louis on Jun 23, 2018

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Comment from Hotel Management

Jun 26, 2018 by Privilege Aluxes

Hi, Mary! Thanks a lot for your time! We really appreciate it! Privilege constantly strives to improve the level of service and quality that we provide to each of our clients. We hope to see you soon, where we will always be at your service to offer another memorable vacation.

About the Privilege Aluxes Isla Mujeres Hotel

Location Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400

All-inclusive Details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Use of golf cart
  • Scuba-diving excursions
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities
  • Gratuities
  • Taxes

  • Windsurfing equipment not included
  • Taxes not included
  • 24-hour room service
  • Buffet and à la carte dining
  • Premium/non-domestic beverages not included
  • Gratuities not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Minibar (all beverages included)
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included

Property Features

Some rates at Privilege Aluxes Isla Mujeres Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Privilege Aluxes Isla Mujeres Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a fitness center, a garden, and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres resort.

  • 124 guestrooms or units
  • 5 levels
  • 6 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (34.6 km / 21.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Privilege Aluxes Isla Mujeres Hotel offers 124 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature premium bedding. Plasma televisions come with satellite channels and pay movies. Refrigerators, coffee/tea makers, and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scooter/moped rentals on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Starting in 2019 this property will cater to adults only. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1700 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aluxes
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel

You should know

  • Privilege Aluxes Isla Mujeres Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.