4.7 out of 5

"This was our 3rd time to stay here. We love the location, the pool and The Beach Club. While I understand the need for controlling people from just wa ... " More

By a verified traveler on Sat 17 Feb 2018

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Hotel Description

A romantic stay in Isla Mujeres awaits you at Privilege Aluxes Isla Mujeres Hotel. You'll be 0.5 km (0.3 mi) from Norte Beach and 3.6 km (2.3 mi) from Crayola House. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

Plasma TVs with satellite channels are featured in all 124 rooms, and you can enjoy free WiFi, iPod docks, and DVD players. Minibars provide free refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Coffee/tea makers, free bottled water, and safes are also available.

A day of pampering can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and reflexology. The restaurant, Satay, serves Asian cuisine and is open for dinner. With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the 3 spa tubs and fitness center. Added amenities include free WiFi in public areas and a snack bar/deli. Free continental breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4-star Isla Mujeres resort include Dolphin Discovery and Mundaca House.

Superior Room, 1 King Bed, with Whirlpool Bath

Bed Count 1 King Bed Maximum Occupancy 2 Max
$222 per night

Run of the House

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Deluxe Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Aluxes Isla Mujeres Hotel ratings based on 98 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
4 out of 5

great location

Pros: The location
Cons: service in the restaurants and pool area.
Location: The restaurants within walking distance and beach activities.
This was our 3rd time to stay here. We love the location, the pool and The Beach Club. While I understand the need for controlling people from just wandering onto the property and hanging out, I do think there should be a way to allow people staying there to have other people come hang out with them. We were almost not able to get a room at the Privilges. If that had happened we wouldn't have been able to be with friends of ours that also stayed there. There was a bit of an issue with service in the restaurant where breakfast was available and around the pool. I think they just didn't have enough servers. The servers had way too many people to wait on and weren't able to get coffee refilled in a timely manner or bring other items when requested. The waiters were all very pleasant and friendly. I guess overall I just felt they weren't as accommodating this time as in the past.

Posted by , from Shell Knob, MO on Feb 17, 2018

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5 out of 5
Such a beautiful resort. Staff were all wonderful & so friendly. Beach was above the best on the island. I can’t wait to return!

Posted by on Feb 16, 2018

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4 out of 5
We did have a great time here. A very nice and simple hotel with everything you need and in a great location. We did not like our first room (rm 501) it was right by the pool bar and had NO privacy. When we asked to move we were told there was a wait list, we ended up being moved a couple days later to way nicer room-thank god!

Posted by , from northern california on Dec 12, 2017

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Comment from Hotel Management

Dec 18, 2017 by Social Media

We want to thank you for taking part of your time, sharing your personal experience at our hotel. We also thank you for your comments, which will be very useful and will help us greatly to improve day by day. We are glad that you enjoyed your stay after this little inconvenient with your room assigned.

5 out of 5

Great Surprise

Pros: the adult crowd, food... all top shelf
Had a wonderful time. Smaller crowd mostly adults, which is welcome. Food was marvelous and staff willing to please. Top shelf adult beverages. We were told to make reservations for Satay restaurant (Asian cuisine) which is NOT included in your all inclusive and not very good. (no big deal). Didn't come to Mexico to eat Asian food! All in all, very good and can't wait to visit again...!!

Posted by , from Baton Rouge on Dec 3, 2017

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Comment from Hotel Management

Dec 6, 2017 by Social Media

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We would like to apologize for not being able to exceed your expectations regarding Satay restaurant and please note that all our 3 onsite restaurants and pool bar are included in the All Incluisve plan. We feel sorry for this misunderstanding. We hope to see you soon, where we will always be at your service to offer another memorable vacation and the best of our attention.

5 out of 5

love this hotel

Cons: My only negative is that the front desk seems to keep changing systems, so we are never recognized as repeat customers (5 times in the last 2 years)
Location: swim to the mia reef
The staff is incredibly nice. So easy to order another cocktail from. The beach café has incredibly good music most nights. My only negative is that the front desk seems to keep changing systems, so we are never recognized as repeat customers (5 times in the last 2 years) and have to fill in a silly amount of check in forms.

Posted by , from breckenridge colorado on Sep 13, 2017

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Comment from Hotel Management

Sep 18, 2017 by Social Media

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve. We appreciate your suggestions, we are definitely working on reducing the waiting time for the check to fast. Looking forward to your next visit and to offer you the best of our attention.

5 out of 5
awesome hotel w/ great staff. Close to beach and shopping. Very laid back..

Posted by on Aug 21, 2017

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Comment from Hotel Management

Aug 23, 2017 by Social Media

Thank you for sharing your comments. We were delighted to see you found the staff friendly. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla.

5 out of 5
Great stay friendly staff ready to serve clean everywhere delicious food

Posted by , from washington on Aug 19, 2017

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Comment from Hotel Management

Aug 22, 2017 by Social Media

We would like to thank you for your visit. Allow us furthermore to thank you in particular about your kind comments. We take pride for our staff to be our most important asset and it gives us great pleasure when our guests consider them to be as such.

5 out of 5

EVERYTHING ABOUT PRIVILEGES WAS FANTASTIC! GREAT R

Pros: EVERYTHING
Cons: WEATHER
Location: BEACH, RUINS, DOWNTOWN
HOTEL AND ALL ACCOMODATIONS WERE FANTASTIC. FOOD VARIETY AND SELECTION GREAT. GREAT BEACH LOCATION HOWEVER OUR WEATHER WAS PRETTY LOUSY WHILE THERE. HAVE BEEN TO ISLA 4 TIMES IN LAST FEW YEARS AND THIS HOTEL IS BEST SO FAR

Posted by on Jun 24, 2017

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Comment from Hotel Management

Jul 10, 2017 by Social Media

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay.

4 out of 5

Nice secluded place, limited food options.

As a smaller resort it was nice to bump into the same people each day and helped meet new people. The staff were super friendly and very expedient if you need anything. The beach area has a public beach to either side though security made sure nobody (such as vendors) harassed any of the visitors. The food available was quite tasty. My two main issues with this resort were the added travel (dealing with a ferry, and 4 more sets of hands asking/expecting for tips each way) and the limited dining options. They had a couple of restaurants, but if you are looking for good variety of food you will be going to off resort restaurants, which kind of takes away from the appeal of the "all inclusive" aspect. The island is beautiful and it was fun to take the golf carts out and see it all. That said, they are $65 for a 24 hour rental (it took us 3 hours to drive around the island, stopping at a couple of public beach spots and a bar on the way). If you know exactly where you are wanting to go, a cab ride for 2 costs $5 (tip included) so I would recommend that route as there are cabs everywhere on the island. All told I was very satisfied with this resort but I would probably stick with the mainland in the future in a resort with more on-site options.

Posted by , from Texas on Jun 18, 2017

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Comment from Hotel Management

Jun 22, 2017 by Social Media

First of all we would like to thank you for reviewing Privilege Aluxes. We are very sorry about not being able to exceed your expectations regarding our food services. Your remarks and suggestions are of great assistance for us to improve our work. We take note of everything and have forward your comments to management. Hope you can give us another opportunity to offer you a flawless vacation

5 out of 5

Best Vacation Ever

Our room was beautiful! All staff went above and beyond to make our stay excellent and memorable. Night life was good, too. We wanted the pool to stay open a little later than it did, but no negative words to say here. We will be making this a yearly trip for sure. Can't wait to take our kids.

Posted by on Jun 10, 2017

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Comment from Hotel Management

Jun 16, 2017 by Social Media

We are pleased to know that you enjoyed your stay with us, we will share the comments with the team that made such a wonderful experience. Looking forward to your next visit!

About the Privilege Aluxes Isla Mujeres Hotel

Location Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400

All-inclusive Details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Use of golf cart
  • Scuba-diving excursions
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities
  • Gratuities
  • Taxes

Property Features

Some rates at Privilege Aluxes Isla Mujeres Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Privilege Aluxes Isla Mujeres Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This beach resort also offers a fitness center, a garden, and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 4-star Isla Mujeres resort.

  • 124 guestrooms or units
  • 5 levels
  • 6 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2009
  • Continental breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (41.8 km / 26 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Privilege Aluxes Isla Mujeres Hotel offers 124 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature premium bedding. Plasma televisions come with satellite channels and pay movies. Refrigerators, coffee/tea makers, and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scooter/moped rentals on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1300 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aluxes
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel

You should know

  • Privilege Aluxes Isla Mujeres Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.