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4.5 out of 5

"Guermina was most helpful and accommodating. You couldn't find a nicer person. She helped me out with a very complicated request for a future stay a ... " More

By a verified traveler on Sun 06 Oct 2019

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Hotel Description

3-star beach hotel with outdoor pool

Oceanside stay

At this hotel, you'll be steps from Norte Beach and Aztlán Galería. Costa Occidental de Isla Mujeres National Park and Cocal Beach are also within half a mile (1 km).

Renovated in 2018

This hotel features a restaurant, an outdoor pool, and a beach bar. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at the bar/lounge and enjoy perks like free self parking and free WiFi.

Flat-screen TVs

The individually decorated guestrooms offer free bottled water and ceiling fans. Flat-screen TVs come with satellite channels, and other amenities include sitting areas and safes.

Poolside Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$128* Per night/room Oct 22 - Oct 23

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Na Balam Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Na Balam Hotel

Everyone (4)
5 out of 5
Guermina was most helpful and accommodating. You couldn't find a nicer person. She helped me out with a very complicated request for a future stay and got me everything I requested. The same can be said for Jorge. As far as the property, the location could not be better, and the people there couldn't be nicer. I highly recommend the Na Balam to anyone staying in Isla Mujeres who wants to be on North Beach.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Nov 30, 2019 by Oscar Familiar

Thank you so much, for all your comments we will pass them to Guillermina and Jorge and we hope we can see you again here at na balam

5 out of 5
The standard rooms are very very basic, no TV, coffee maker, fridge,.. however, they are super large and clean. The location is the best: walking distance to all the fun, great restaurant and 2 bars within the property, and it is on the most beautiful beach. Also have to mention the staff. Everyone was wonderful!

Posted by on Jan 20, 2019

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4 out of 5

Nice hotel close to the beach. Room facilities old

Some little problems inside room, soapbox damages, toilet water flooded. Voucher not available for drinks and food in beach restaurant, inconvenience. Not customer friendly. Over all the nicest beach ever seen. Boats coming to close to the beach having parties, loud music. Without this boats, just a paradise.

Posted by on Aug 18, 2015

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4 out of 5

Beautiful spot. Not Luxurious. More than adequate.

My wife and I had a wonderful trip. Much needed getaway. Room with veranda and nice ocean view. Great beach. Staff gracious and attentive. Nice continnetal breakfast comes with room. Half of hotel is by the water, the other half is across the street. We stayed by the water. Pool is small and located across the street. Wi-Fi cannot be accessed in rooms.

Posted by , from Michigan on Mar 24, 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) and a ferry terminal shuttle are available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Na Balam Hotel. Free self parking is available. A complete renovation of Na Balam Hotel was completed in December 2018. This 3-star Isla Mujeres hotel is smoke free.

  • 21 guestrooms or units
  • 2 levels
  • 7 buildings
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Staff is multilingual
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Na Balam Hotel offers 21 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.

  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fishing nearby
  • Kayaking nearby
  • Skydiving nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Na Balam Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa and Mastercard; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)
  • Airport shuttle fee per child: USD 0 (roundtrip), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • balam Hotel
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres
  • Na Balam Hotel Hotel
  • Na Balam Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas
  • Na Balam Hotel Hotel Isla Mujeres

You should know

  • Na Balam Hotel offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.