Enter dates to see availability

Based on 768 reviews TripAdvisor Traveler Rating 3.5 out of 5

Hotel Description

3.5-star hotel near Plaza Las Americas

City center stay

A stay at this Downtown Cancun hotel places you within half a mile (1 km) of Plaza Las Americas and 3 miles (5 km) of Las Plazas Outlet Cancun. Also within 9 miles (15 km) are Cancun Interactive Aquarium and La Isla Shopping Mall.

Private white sand beach

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 9 conference rooms, business center, and laundry service. Enjoy the fitness center and perks like a free beach shuttle.

Balconies, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 246 guestrooms offer balconies and room service. Other amenities include coffee/tea makers, ceiling fans, and laptop-compatible safes.

Standard Room, 1 King Bed (Free Beach Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$61 per night

Junior Suite, 1 Bedroom (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Altitude Room (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend out of 768 reviews

Excellent
Good
Average
Poor
Terrible

Property Features

A private beach is featured. Krystal Urban Cancun offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. There's an onsite business center. There are 9 meeting rooms available. The business-friendly Krystal Urban Cancun also features dry cleaning/laundry services, room service (during limited hours), and an elevator (lift). Parking is available for a fee. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free cribs/infant beds

Parking

Self parking (surcharge)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.8 km / 10.5 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Krystal Urban Cancun offers 246 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Restaurant Aquamarina - This restaurant specializes in local and international cuisine.

Lobby and Sushi Bar - This bar specializes in sushi. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Sanitation services: USD 1.50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 for adults and USD 6 for children (approximately)
  • Self parking fee: USD 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Urban Cancun Hotel
  • Krystal Urban Hotel
  • Krystal Urban Cancun
  • Krystal Urban

Promotions

Food and Beverage Special Offer

Book a stay in any room or rate plan and receive free transportation from the hotel to the Beach Club (prior reservations required), and a 15% discount on food and beverage at the Beach Club (when paying with a credit card).


Must book a qualifying rate plan to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.