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"It was ok to survive for one night. The staff was super rude " More

By a verified traveler on Fri 03 Jan 2020

Hotel Description

3-star hotel near Ventura Park Cancun

Near the airport

Within 3 miles (5 km) of this Cancun hotel, you'll find Ventura Park Cancun and Playa Coral. Xoximilco and Costa Occidental de Isla Mujeres National Park are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free self parking, and free airport pick-up. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a rooftop terrace on site, and a 24-hour front desk and a terrace are also provided.

Free wired Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 65 guestrooms also offer free wired Internet and plasma TVs with digital channels. WiFi, Netflix, and room service are also available.

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$41* Per night/room Aug 13 - Aug 14

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn Cancun Aeropuerto ratings based on 13 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn Cancun Aeropuerto

Everyone (7) Family (3)
3 out of 5
It was ok to survive for one night. The staff was super rude

Posted by on Jan 3, 2020

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2 out of 5
The false advertise about free rides to the airpot from the hotel.

Posted by on Nov 28, 2019

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2 out of 5
It was close to airport. They DID NOT have shuttle to airport as advertised. All towels were less than rags. Frayed edges, rough, terrible. Half the lightbulbs in the room were burned out. Very murky light. Comforter way too heavy for a tropical environment. Young guy at front desk unsmiling and unfriendly. This is not the Comfort Inn we know.

Posted by on Oct 11, 2019

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1 out of 5
poor location not as advertised buyer be ware this is a dump

Posted by on Sep 5, 2019

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1 out of 5

Posted by on Aug 16, 2019

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2 out of 5
No hot water in the shower. Property advertised free 24/7 shuttle but had no pickup at the airport and charged 400 pesos for the way back.

Posted by on Apr 23, 2019

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3 out of 5
The room was fine. Pillows had weird crinkly paper in them. Check in was fine, but I DO NOT UNDERSTAND WHY THEY CONTINUE TO ADVERTISE A FREE SHUTTLE TO THE AIRPORT WHEN THEY DO NOT OFFER THIS SERVICE FOR FREE!!!! They arranged additional transport for approximately $30 US. AND there was an additional $35 US tax that I had to pay upon checking. SO this "inexpensive" option for when one has an early flight out of Cancun ISN'T inexpensive at all. Standard hotel, close to airport, but financial ripoffs at every turn.

Posted by , from Wisconsin, USA on Mar 31, 2019

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3 out of 5
Should have free shuttle to the airport. Restaurant very basic.

Posted by on Mar 18, 2019

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1 out of 5
The free shuttle is only from the airport and you have to do it in advance. Restaurant and room service close at eleven so good luck if you get in late. Thé taxi to the airport is a rip off. $25 to go a mile and they charge $30 to use a card. The guy followed me outside and demanded I pay because I told him no because he wanted the commission to call the taxi. Better off staying somewhere else for the price.

Posted by on Feb 21, 2019

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5 out of 5
Todo nuevo y limpio, un gusto! El sector es más de ejecutivos pero está bien para familias

Posted by on Feb 17, 2019

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About the Comfort Inn Cancun Aeropuerto

Location Carr. Cancun/Aeropouerto, Cancun, QROO 77560

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 269 square feet (25 square meters) and includes a conference center. A shuttle from the airport to the hotel is free (available on request). A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Comfort Inn Cancun Aeropuerto. Self parking is free. This 3-star Cancun hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 4 levels
  • 269 sq ft of conference space
  • 25 sq m of conference space
  • Built in 2010
  • To-go breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (5.9 km / 3.7 mi)
  • Property shuttles: Free airport pick-up
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn Cancun Aeropuerto offers 65 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with digital channels and Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining
  • Plasma television
  • Digital channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7 AM to 10:30 AM.

La Veranda - This restaurant serves breakfast, lunch, and dinner.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 380 per pet, per night, plus a deposit of MXN 500 per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night
  • Service fee: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: MXN 85 per day
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 380 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Comfort Inn
  • Cancun Comfort Inn Aeropuerto
  • Comfort Inn Aeropuerto Cancun
  • Comfort Inn Aeropuerto Hotel Cancun
  • Comfort Inn Cancun
  • Comfort Inn Cancun Aeropuerto
  • Comfort Inn Cancun Aeropuerto Hotel Cancun
  • Comfort Inn Cancun Aeropuerto Hotel
  • Comfort Inn Aeropuerto Hotel
  • Comfort Inn Aeropuerto
  • Comfort Inn Cancun Aeropuerto Hotel
  • Comfort Inn Cancun Aeropuerto Cancun
  • Comfort Inn Cancun Aeropuerto Hotel Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Comfort Inn Cancun Aeropuerto offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.