"Only there one night. Will definitely stay here again. The staff are amazing. Very helpful and accommodating. We ate in the restaurant and dinner ... " More

By a verified traveler on Thu 21 Jul 2016

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Hotel Description

Enjoy the free WiFi at this 3-star Cancun hotel

Near the airport

Within 6 miles (10 km) of this hotel, you'll find Parish of the Risen Christ and Ventura Park Cancun. Delfines Beach and El Rey Ruins are within 9 miles (15 km).

Free perks

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport pick-up service. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 65 guestrooms offer free WiFi and free wired Internet, as well as plasma TVs with cable channels. Room service, coffee/tea makers, and free bottled water are also available.

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$52 per night

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn Cancun Aeropuerto ratings based on 17 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn Cancun Aeropuerto

Everyone (9) Business (1)
1 out of 5
The road noise is too loud. The transportation is added cost and is a rip off. Add $25 dollars to your hotel cost because even if they say they will pick you up, they don't and they charge you to take you to the airport. The evening staff was surly and not helpful. He asked me to sign something that was only in Spanish and would not tell me what it said. He said he didn't know, when I asked him. He did not have an English translation so I wouldn't sign. He was very rude after that. I was uncomfortable and made sure I had the added door lock engages.

Posted by , from Louisville KY on Oct 15, 2018

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2 out of 5

One night and it was ok

Pros: Breakfast mediocre
Cons: Front desk
Location: We were only staying there one night and waiting to depart again the next day.
Other than getting scammed at the airport by men with official badges that told us the shuttle to our hotel would not happen as the van was broken and they would take us to the hotel for $40 Americans and we would be reimbursed the $40 American at the hotel. It was a scam! Not a very nice welcome!!

Posted by , from connecticut on Feb 25, 2018

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1 out of 5

Do not stay here unless only room in town

Cons: WiFi availability; construct a driveway; improve garage or provide other parking. For a start.
Location: Near airport but not in walking distance to it or anything else of interest.
Located in an industrial area, this hotel has difficult access by car. Parking garage is almost impossible to navigate. Elevator was slowest in recent memory. WiFi was mostly unavailable. Insufficient towels for number of guests, even when more were requested. No restaurants nearby. Don't bother to stay here unless it's the only space available in town or you just need a bed right before leaving from the airport.

Posted by on May 23, 2017

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2 out of 5

Not saving money by staying here

Cons: Offer transportation to and from the airport as advertised. The free breakfast is deplorable. Coffee made in an "instant" machine not brewed.
Please be aware the hotel offers shuttle service to the airport but only on pick-up from the airport and it was only available after 5;30 pm on the day I arrived. I had called the day before and was told it would start at 3pm (check in time) This Hotel never provides free shuttle service from the hotel to the airport. I had to pay both ways to stay here - travelocity will not allow me to post the taxi rates here but it was substantial. Take this into consideration when pricing this hotel

Posted by on Apr 1, 2017

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5 out of 5

Quick Stay

Only there one night. Will definitely stay here again. The staff are amazing. Very helpful and accommodating. We ate in the restaurant and dinner was quite good. Again, service was amazing.

Posted by , from tucson, AZ on Jul 21, 2016

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4 out of 5

Comfortable hotel convenient to airport

Location: Very close to the airport, otherwise not much there.
The hotel had the basics; was Clean and Comfortable and the rate was reasonable. Appreciated the free shuttle! And we had a tasty dinner in the on-site restaurant.

Posted by , from Merida MX on Oct 16, 2015

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3 out of 5

Good for a one night stay.

Pros: The staff was friendly and helpful. The price was very affordable. Free shuttle and close to the airport.
Cons: The noise level. Jacuzzi could be fixed and covers added.
Location: There are two fast food restaurants nearby (within walking distance) and a 7-11 store. Great birding from the roof top if you have binoculars.
We spent the night at this hotel in order to catch an early flight at the airport. It is located close to the airport and they do offer a free shuttle. The staff was excellent and helpful. They even made us coffee at 3 a.m. before we left for the airport and sent us off with a boxed lunch for the plane. The rooms were clean and comfortable. The downside of this hotel is the walls are thin and you can hear your neighbors. If you have a pair of earplugs, be sure to bring them along.

Posted by , from USA on Oct 2, 2015

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5 out of 5

One night stopover. Was a wonderful place to stay

Pros: LOCATION
Cons: ADD A POOL
Location: CLOSE TO HOTEL ROW
Flight to Cancun to continue our journey. It was convenient location close to the airport with transportation to and from airport. We were quickly given our room keys and the room was spacious and very comfortable.

Posted by , from Southern Californiq on Sep 25, 2015

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1 out of 5

We did not go to Cancun nor stay in this hotel.

Pros: Sorry, we did not go there. Where did you get this false information?
Cons: Please analyze this mistake and let us know how it happened.
We went to Panama and had a great time. We went to see the Canal and the new construction, as well. Also, of note was the new Metro which was done in a user-friendly manner. Although, the streets and sidewalks need lots of work, the Metro was done -- Spare no expense -- in a superb manner.

Posted by on Aug 5, 2015

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4 out of 5

Where to stay if you have a flight out of Cancun

Pros: An answer to a specific problem.
Cons: They give you a breakfast to take on the plane. Don't forget to remove the drinks before going through security.
Location: With enough time you could hop a bus and go into town for a fun evening.
If you rent a car in Cancun and you need to return it at a time the rental place isn't open, this is a fine place to stay.

Posted by , from Oregon on Apr 6, 2015

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About the Comfort Inn Cancun Aeropuerto

Location Carr. Cancun/Aeropouerto, Cancun, QROO 77560

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 269 square feet (25 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Comfort Inn Cancun Aeropuerto. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available. This 3-star Cancun hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 4 levels
  • 269 sq ft of conference space
  • 25 sq m of conference space
  • Built in 2010
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (4.1 km / 2.6 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free self parking

Room Amenities

Comfort Inn Cancun Aeropuerto offers 65 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining
  • Plasma television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7 AM to 10:30 AM.

La Veranda - This restaurant serves breakfast, lunch, and dinner.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets: MXN 350.00 per pet, per night, plus a deposit of MXN 500 per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 10 kg)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 111111 per person
  • Airport shuttle fee per child: MXN 1111111 (up to 11 years old)
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 350.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Comfort Inn
  • Cancun Comfort Inn Aeropuerto
  • Comfort Inn Aeropuerto Cancun
  • Comfort Inn Aeropuerto Hotel Cancun
  • Comfort Inn Cancun
  • Comfort Inn Cancun Aeropuerto
  • Comfort Inn Cancun Aeropuerto Hotel Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Comfort Inn Cancun Aeropuerto offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't allowed at Comfort Inn Cancun Aeropuerto.