2/10 Terrible
Norma, Torquay
Traveled with partner
Aug 26, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beyond horrible. There was no view from the window because there was an AC unit or something of the sort in front of it which made the room dark and like a dungeon. They tried to hide it by frosting the window so you couldn't see outside, but there was a part of the window that can open and I saw what was blocking the entire window. The bed was super uncomfortable, and the mattress had a large crusty stain on it. After 11 hours of driving and another 9 hours to go the next day, this was definitely not a place to rest up for the next leg of our journey. The floor throughout the room was unlevel and bumpy. The tv was in a spot that you couldn't watch it from the bed and only from one small chair which is not great for 2 people. If I could give this hotel a negative 10 I would, it didn't deserve the 1 that I had to give. I will never return to this hotel and will tell all my friends and family to stay far away from it and stay elsewhere. I would have to say that this is the worst hotel that I have ever stayed in, especially for the price I payed. I kinda wonder if we were given this horrible room because we booked it through Expedia. I would never stay here again even if it was free. I am so disappointed that Best Western has their name on this dump. I have stayed with Best Western many times in the past at different locations and was always happy with my stay. Now I don't know if I want to stay at this hotel chain again because of this experience. When I told the l
Norma
Stayed 1 night in Aug 2025