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Holiday Inn Bucaramanga Cacique by IHG

3.5 star property
3.5-star family-friendly hotel, connected to a shopping center in Sotomayor

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Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Enjoy breathtaking views of the city from our rooftop infinity pool.
Enjoy the city view from the comfort of this stylish living room with a sofa, coffee table, and desk.
Relax in a spacious room with a large bed, stone accent wall, and city view.
Enjoy a drink at the bar, surrounded by comfortable seating and a view of the outdoors.
Enjoy meals in the dining area with a city view through large windows.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Parking included
  • Gym

Explore the area

Map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Cacique Shopping Mall
    ‪1 min walk‬
  • Cabecera Shopping Mall
    ‪2 min drive‬
  • Clínica Foscal Internacional
    ‪4 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room

Cozy retreat with a neatly made bed, desk, and comfortable seating area.

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Relax in a spacious room with a large bed, desk, and flat-screen TV.

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 316 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Cozy retreat with a neatly made bed, desk, and comfortable seating area.

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Walk-In Shower)

Relax in a spacious room with a large bed, a stone wall featuring a tree mural, and a comfortable seating area.

Suite, 1 Bedroom (Walk-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Standard Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 436 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Two single beds with headboards and bedside tables, each with a lamp, offer a comfortable space to rest. A large window with curtains provides a view of the city.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(25 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Cozy retreat with a neatly made bed, desk, and comfortable seating area.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Relax in this stylish room with two beds, a desk, and a flat-screen TV, offering a city view.

Standard Room, 2 Double Beds (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Relax in a spacious room with a large bed, wooden paneling, and a city view.

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bucaramanga

Heart of Bucaramanga.With a stay at this Sotomayor hotel, you'll be within half a mile (1 km) of Cacique Shopping Mall and 2 miles (3 km) of La Flora Ecological Park. University of Santander and Cabecera Shopping Mall are also within 2 miles (3 km).

What's nearby

  • Cacique Shopping Mall - 1 min walk - 0.0 miles
  • Cabecera Shopping Mall - 2 min drive - 1.1 miles
  • Cardiovascular Foundation of Colombia - 4 min drive - 2.4 miles
  • Canaveral Mall - 4 min drive - 2.5 miles
  • Clínica Foscal Internacional - 4 min drive - 2.8 miles

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 33 min drive

Restaurants

  • ‪Crepes & Waffles - ‬1 min walk
  • ‪Mis Carnes Parrilla - Bucaramanga - ‬1 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Maki - ‬2 min walk
  • ‪Chiflas CC El Cacique - ‬1 min walk

About this property

Holiday Inn Bucaramanga Cacique by IHG

3.5-star family-friendly hotel, connected to a shopping center in Sotomayor
Holiday Inn Bucaramanga Cacique by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 4176 square feet (388 square meters) and includes a conference center. A children's pool, a steam room, and spa services are also featured at the family-friendly Holiday Inn Bucaramanga Cacique by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Bucaramanga hotel.

  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 4176 sq ft of conference space
  • 388 sq m of conference space
  • Built in 2013
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Pay movies
  • TV with premium cable channels

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Bucaramanga Cacique by IHG

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Frequently asked questions

How close is Holiday Inn Bucaramanga Cacique by IHG to the airport?

Holiday Inn Bucaramanga Cacique by IHG is 12.1 mi (33-min drive) away from the Bucaramanga (BGA-Palonegro Intl.) airport, the closest popular airport to the property.

Does Holiday Inn Bucaramanga Cacique by IHG have an airport shuttle?

Holiday Inn Bucaramanga Cacique by IHG offers an airport shuttle 24 hours a day, for a charge of COP 40000 per vehicle, one-way.

Does Holiday Inn Bucaramanga Cacique by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Bucaramanga Cacique by IHG, but cooked-to-order breakfast is offered for a fee of COP 34000 for adults and COP 20800 for children. It's available every day from 6 AM to 10:00 AM.

Is there a casino at Holiday Inn Bucaramanga Cacique by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Bucaramanga Cacique by IHG?

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM.

Is there free parking at Holiday Inn Bucaramanga Cacique by IHG?

This hotel offers free self parking and valet parking.

Does Holiday Inn Bucaramanga Cacique by IHG have a pool?

Holiday Inn Bucaramanga Cacique by IHG features an outdoor pool and a children's pool. Guests can enjoy pool access from 10:00 AM to 6:00 PM.

Does Holiday Inn Bucaramanga Cacique by IHG have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and a poolside location.

Does Holiday Inn Bucaramanga Cacique by IHG have a spa?

Pamper yourself with a day at Sol & Vida, where you can enjoy massages.

How close is Holiday Inn Bucaramanga Cacique by IHG to downtown Bucaramanga?

Holiday Inn Bucaramanga Cacique by IHG is 1.8 mi away from Bucaramanga.

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 642 out of 872 reviews
Rating 8 - Good. 162 out of 872 reviews
Rating 6 - Okay. 37 out of 872 reviews
Rating 4 - Poor. 16 out of 872 reviews
Rating 2 - Terrible. 15 out of 872 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico malo es que para el precio deben incluir desañuno gratis no importando nada
Stayed 9 nights in Apr 2025

10/10 Excellent

kienitz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located within a mall. Clean and nice with ample transport to go anywhere you want.
Stayed 1 night in Apr 2025

10/10 Excellent

Luz Angela, bradenton

Stayed 1 night in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Jesse

Traveled with family
Disliked: Cleanliness, staff & service

Missing items

Missing items from the room
Stayed 2 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to spend the day.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service everything
Stayed 3 nights in Jan 2025

8/10 Good

Neil, Telkwa

Liked: Cleanliness, staff & service, property conditions & facilities
Convienient for shopping and central
Stayed 3 nights in Apr 2025

2/10 Terrible

Andres, Helsinki

Stayed 1 night in Mar 2025

10/10 Excellent

JEFFERSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2025

10/10 Excellent

Raphael, columbia heights

Liked: Cleanliness, property conditions & facilities
In the mall
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria, Midlothian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The front desk, the bar, the spa, the restaurant. Thank you all for making my vacations a wonderful experience!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Nice view from top.
Stayed 1 night in Mar 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff, exceptionally gorgeous facility. Rooftop pool and bar were amazing, lobby was impressive, room was exceptional, and literally next to the shopping center.....nothing bad to say.
Stayed 1 night in Mar 2025

10/10 Excellent

Arturo, CLEARWATER

Stayed 1 night in Mar 2025

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome
Stayed 1 night in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience! Frank and Deisy made my experience very pleasant with their help and support. The mall is right there so it’s very convenient! The food was great! I highly recommend this hotel.
Stayed 10 nights in Jan 2025

10/10 Excellent

Herman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely I will be back

This Hotel is amazing
Stayed 6 nights in Jan 2025

10/10 Excellent

Raphael, columbia heights

Traveled with group
Liked: Amenities, property conditions & facilities
Great property
Stayed 1 night in Jan 2025

6/10 Okay

Eva

Stayed 3 nights in Jan 2025

10/10 Excellent

Elijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Raphael, columbia heights

Stayed 1 night in Jan 2025