4/10 Poor
Lacey
Traveled with family
Feb 3, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good but won’t be back :(
I really wanted to give a good review! After reading all the reviews we got worried about our choice, but we’re not as picky when we’re getting a great deal. All in all we did like this property and in the beginning I was sure we’d come back. But after sleeping in their beds I just won’t be able to! Rock hard beds. My whole family including the kids didn’t sleep most the first night and then even the second night after a day of skiing the beds were so painful! I can handle anything else in a hotel, but if I can’t sleep-it’s a no-go. Once they get new mattresses I’d come back.
While we’re on the negative, I’ll add the few other things. Bathroom doors need a handle. We couldn’t shut them unless we used our fingernails to pull the door in. The indoor hot tubs had been shut down for 3 years from what we heard. Breakfast was pretty pricy for adults but kids were “free” so I guess it evens out. Still $38 for a basic hot continental breakfast. Also the $20 resort fee was silly when I don’t feel it offered any more than a chain hotel. Little things broken around the hotel and low staff (but courteous).
On the good end the pools and hot tub were nice! The resort shuttles were great. Rooms were clean and I don’t feel they were out of date at all. Great for a lodge-like feel. Hot coffee and cold water was always available in the lobby and they kept the parking lot open and clear. Room heaters were amazing and even took a while to cool down at night.
Lacey
Stayed 2 nights in Feb 2024