2/10 Terrible
Janice
Traveled with family
May 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not have the following:
1. hand soap, facial tissue box, enough toilet paper - had to request more; there was only a half roll on the tissue holder;
2. the hook on the back of bathroom door was missing;
3. upon checking in - had to request a new toilet seat as the one in the bathroom was painted over to cover obvious damage;
4. bathroom sink was cracked and damaged in several spots;
5. the room did not have a chair for the desk - I had to take one from another room that was not currently occupied via the housekeeper;
6. toilet handle had to I be held down for 10 seconds to get a proper flush;
7. the ice machine on the 2nd floor was not working;
8. the excursions book info in the room was from 2019
9. decor issue - plastic mint green waste baskets; nothing in the room was that color
10. Had to get on hands and knees to connect microwave oven to the dirty power strip that was not long enough.
11. no phones in room so had to call front desk on cell phone and some calls to the front desk went unanswered
12. had to ask the housekeeper that was on the floor for towels as she had passed our room and had not serviced our room.
Janice
Stayed 2 nights in May 2025