2/10 Terrible
Cindy
Business traveler
Oct 18, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in process went smooth and the front desk guy, Hamza was pleasant and helpful. He was the only enthusiastic staff member I found here. Everyone else was cold, distant, not friendly, and aloof towards me as a guest. Not one good morning" or "how was your stay?: -- Nothing!!!There was another staff member who worked the front desk at night and he was really rude and nasty with his attitude! I asked him for a bottle water said I had to pay for it. My room had an awful smell coming either thru the vents or toilet-- I could not tell. Smelled like onions/sewage. The bed was ok, but the pillows were not. My neck and head hurt bc they were practically flat with no support. I did not make the staff aware that the room smelled. Just sprayed it to mask the stench.
Was gone the whole day and when I returned in the evening, the cleaners barely cleaned my room or made up the beds. I never opened up the windows, however, when I came back, the windows were left wide open and I had to kill the bugs that flew in. They even made nests on the ceiling and corner of the room. No garbage bag for trash. Overall, the hotel was quiet, view from room was lovely, and the bathroom with the huge tub was a plus. The trinkets in the bathroom were also useful . The mirrors were great! The area felt safe and was within walking distance to restaurants and public transportation. Although, it was convenient to the venue I had to attend-- I would not stay here again.
Cindy
Stayed 3 nights in Oct 2025