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Sonnenalp

5.0 star property
5-star luxury hotel near Vail Ski Resort

Choose dates to view prices

Photo gallery for Sonnenalp

Exterior
Property preview
Daily buffet breakfast for a fee
Lobby lounge
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
20 Vail Rd, Vail, CO, 81657
  • Place, Vail Valley Medical Center
    ‪3 min walk‬
  • Place, The Steadman Clinic
    ‪5 min walk‬
  • Place, Gondola One Ski Lift
    ‪9 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪35 min drive‬

Room options

View all photos for Juniper Hotel Room 2 Doubles

1 bedroom, premium bedding, minibar, in-room safe

Juniper Hotel Room 2 Doubles

10.0 out of 10
Exceptional
(7 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Blue Spruce Junior Suite 1 King

1 bedroom, premium bedding, minibar, in-room safe

Blue Spruce Junior Suite 1 King

10.0 out of 10
Exceptional
(6 reviews)
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Bald Mountain 1 Bedroom Suite 1 King and Double Murphy

Bald Mountain 1 Bedroom Suite 1 King and Double Murphy | 1 bedroom, premium bedding, minibar, in-room safe

Bald Mountain 1 Bedroom Suite 1 King and Double Murphy

9.4 out of 10
Exceptional
(3 reviews)
  • 795 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Lodgepole Junior Suite 1 King

Lodgepole Junior Suite 1 King | 1 bedroom, premium bedding, minibar, in-room safe

Lodgepole Junior Suite 1 King

9.8 out of 10
Exceptional
(26 reviews)
  • 490 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Cross Creek Junior Suite King and Murphy

Cross Creek Junior Suite King and Murphy | 1 bedroom, premium bedding, minibar, in-room safe

Cross Creek Junior Suite King and Murphy

8.0 out of 10
Very good
(1 review)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Mill Creek Loft Suite 1 King

Mill Creek Loft Suite 1 King | 1 bedroom, premium bedding, minibar, in-room safe

Mill Creek Loft Suite 1 King

  • 770 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Lodgepole Junior Suite 2 Doubles

1 bedroom, premium bedding, minibar, in-room safe

Lodgepole Junior Suite 2 Doubles

9.4 out of 10
Exceptional
(3 reviews)
  • 490 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Blue Spruce Junior Suite 2 Doubles

Blue Spruce Junior Suite 2 Doubles | 1 bedroom, premium bedding, minibar, in-room safe

Blue Spruce Junior Suite 2 Doubles

9.8 out of 10
Exceptional
(10 reviews)
  • 570 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Gore Creek 1 Bedroom Suite 1 King and Single Murphy

Gore Creek 1 Bedroom Suite 1 King and Single Murphy | 1 bedroom, premium bedding, minibar, in-room safe

Gore Creek 1 Bedroom Suite 1 King and Single Murphy

10.0 out of 10
Exceptional
(1 review)
  • 795 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Golden Peak 2 Bedroom Suite 1 King and 2 Doubles Bi Level

Golden Peak 2 Bedroom Suite 1 King and 2 Doubles Bi Level | 1 bedroom, premium bedding, minibar, in-room safe

Golden Peak 2 Bedroom Suite 1 King and 2 Doubles Bi Level

  • 1050 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 7
  • 2 Double Beds and 1 King Bed

View all photos for Vail Mountain 2 Bedroom Suite 1 King and 2 Doubles Bi Level

Vail Mountain 2 Bedroom Suite 1 King and 2 Doubles Bi Level | Living area | LCD TV, pay movies, heated floors

Vail Mountain 2 Bedroom Suite 1 King and 2 Doubles Bi Level

  • 1350 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 7
  • 2 Double Beds and 1 King Bed

View all photos for Castle Peak 2 Bedroom Suite 1 King and 2 Doubles

Castle Peak 2 Bedroom Suite 1 King and 2 Doubles | 1 bedroom, premium bedding, minibar, in-room safe

Castle Peak 2 Bedroom Suite 1 King and 2 Doubles

  • 1600 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Juniper Hotel Room 1 King

1 bedroom, premium bedding, minibar, in-room safe

Juniper Hotel Room 1 King

9.8 out of 10
Exceptional
(10 reviews)
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Mill Creek Loft Suite 1 King & Murphy Bed

LCD TV, pay movies, heated floors

Mill Creek Loft Suite 1 King & Murphy Bed

10.0 out of 10
Exceptional
(1 review)
  • 770 sq ft
  • Sleeps 4
  • 1 Twin Murphy Bed and 1 King Bed

View all photos for Mill Creek Loft Suite 2 Doubles & Murphy Bed

LCD TV, pay movies, heated floors

Mill Creek Loft Suite 2 Doubles & Murphy Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 770 sq ft
  • Sleeps 5
  • 1 Twin Murphy Bed and 2 Double Beds

View all photos for Bald Mountain 1 Bedroom Suite 1 King

1 bedroom, premium bedding, minibar, in-room safe

Bald Mountain 1 Bedroom Suite 1 King

  • 795 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Bald Mountain 1 Bedroom Suite 2 Doubles and Double Murphy

Bald Mountain 1 Bedroom Suite 2 Doubles and Double Murphy | 1 bedroom, premium bedding, minibar, in-room safe

Bald Mountain 1 Bedroom Suite 2 Doubles and Double Murphy

10.0 out of 10
Exceptional
(1 review)
  • 795 sq ft
  • Sleeps 5
  • 1 Twin Murphy Bed and 2 Double Beds

View all photos for Golden Peak 2 Bedroom Suite 1 King and 2 Twins Bi Level

Golden Peak 2 Bedroom Suite 1 King and 2 Twins Bi Level | 1 bedroom, premium bedding, minibar, in-room safe

Golden Peak 2 Bedroom Suite 1 King and 2 Twins Bi Level

  • 1050 sq ft
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Golden Peak 2 Bedroom Suite 1 King and 2 Doubles 1 Floor

Golden Peak 2 Bedroom Suite 1 King and 2 Doubles 1 Floor | 1 bedroom, premium bedding, minibar, in-room safe

Golden Peak 2 Bedroom Suite 1 King and 2 Doubles 1 Floor

  • 1050 sq ft
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Vail Mountain 2 Bedroom Suite 1 King and 2 Doubles 1 Floor

Vail Mountain 2 Bedroom Suite 1 King and 2 Doubles 1 Floor | Living area | LCD TV, pay movies, heated floors

Vail Mountain 2 Bedroom Suite 1 King and 2 Doubles 1 Floor

10.0 out of 10
Exceptional
(1 review)
  • 1350 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Juniper Hotel Room 1 King ADA

1 bedroom, premium bedding, minibar, in-room safe

Juniper Hotel Room 1 King ADA

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Juniper Hotel Room 2 Doubles ADA

1 bedroom, premium bedding, minibar, in-room safe

Juniper Hotel Room 2 Doubles ADA

9.0 out of 10
Wonderful
(2 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Blue Spruce Junior Suite 1 King ADA

1 bedroom, premium bedding, minibar, in-room safe

Blue Spruce Junior Suite 1 King ADA

10.0 out of 10
Exceptional
(3 reviews)
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Blue Spruce Junior Suite 2 Doubles ADA

1 bedroom, premium bedding, minibar, in-room safe

Blue Spruce Junior Suite 2 Doubles ADA

  • 570 sq ft
  • Sleeps 4
  • 2 Double Beds

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Residence Inn by Marriott Vail

Buffehr Creek
  • Hot Tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, 651 reviews
$152 nightly
The price is $168
Nov 18 - Nov 19
Total with taxes and fees
Residence Inn by Marriott Vail

About the neighborhood

Vail

Vail Village stay.At this Vail Village hotel, you'll be within a 5-minute walk of Vail Farmers' Market and Vail Valley Medical Center. Cogswell Gallery and The Steadman Clinic are also within half a mile (1 km).

What's nearby

  • Vail Valley Medical Center - 3 min walk - 0.2 miles
  • The Steadman Clinic - 5 min walk - 0.3 miles
  • John A. Dobson Ice Arena - 8 min walk - 0.5 miles
  • Gondola One Ski Lift - 9 min walk - 0.5 miles
  • Eagle Bahn Gondola - 10 min walk - 0.6 miles

Getting around

  • Denver Intl. Airport (DEN) - 120 min drive

Restaurants

  • ‪La Cantina - ‬7 min walk
  • ‪Yeti's Grind - ‬4 min walk
  • ‪Alpenrose Vail - ‬2 min walk
  • ‪Two Arrows Coffee | Bar - ‬7 min walk
  • ‪Pazzo's Pizzeria - ‬4 min walk

About this property

Sonnenalp

5-star luxury hotel near Vail Ski Resort
Sonnenalp offers its guests a full-service spa, 3 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A health club, a sauna, and spa services are also featured at the luxury Sonnenalp. Parking is available for a fee.

This 5-star Vail hotel is smoke free.

  • 128 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Meeting rooms
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Sonnenalp offers 128 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Sonnenalp is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Covered valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 42 to 56 for adults and USD 42 to 56 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • 3 hot tubs
  • Arcade/game room
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 60.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 42 to 56 for adults, and USD 42 to 56 for children
  • Covered valet parking fee: USD 50 per night (in/out privileges)
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sonnenalp
Sonnenalp Hotel
Sonnenalp Hotel Vail
Sonnenalp Vail
Sonnenalp Resort Of Vail Hotel Vail
Sonnenalp Resort Vail
Sonnenalp Vail
Sonnenalp Hotel
Sonnenalp Hotel Vail

Frequently asked questions

How close is Sonnenalp to the airport?

Sonnenalp is 35 mi (40-min drive) away from the Vail/Eagle Airport (EGE) airport, the closest popular airport to the property.

How much does it cost to stay at Sonnenalp?

As of Nov 16, 2025, prices found for a 1-night stay for 2 adults at Sonnenalp on Nov 17, 2025 start from $255.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sonnenalp have an airport shuttle?

Sonnenalp offers an airport shuttle.

Does Sonnenalp offer free breakfast?

Free breakfast isn’t offered at Sonnenalp, but buffet breakfast is offered for a fee of between USD 42 and 56 for adults, USD 42 and 56 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Sonnenalp?

No, there is no casino at this hotel.

What time is check-in at Sonnenalp?

Check-in start time: 4 PM; Check-in end time: 4 AM.

Is there free parking at Sonnenalp?

Free parking is not available at this hotel. Valet parking is available for USD 50 per night.

Does Sonnenalp have a pool?

Sonnenalp features an indoor pool and an outdoor pool.

Does Sonnenalp have a restaurant?

Yes, there are 3 restaurants on site.

Does Sonnenalp have a spa?

This hotel has a spa, which features massages, facials, and body treatments.

How close is Sonnenalp to downtown Vail?

Sonnenalp is 0.1 mi away from Vail.

Reviews

Sonnenalp Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 845 out of 1000 reviews
Rating 8 - Good. 98 out of 1000 reviews
Rating 6 - Okay. 34 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

Reviews

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Bar and pool area are great. Restaurant are all awesome.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonnenalp never disappoints!! It was super nice and the staff were friendly- loved our stay brought back good memories.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan

Stayed 2 nights in Aug 2025

10/10 Excellent

Tina, Highlands Ranch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. So beautiful and clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Beautiful hotel with great service.
Stayed 2 nights in Aug 2025

8/10 Good

kELLY

Liked: Cleanliness, room comfort

Not as good as it has been

We have been loyal to the Sonnenalp for years. And I have to say, was a little disappointed this trip. The front desk gal had attitude, our room was not ready at 4 pm, which is absolutely unacceptable. So yes, our overall stay was fine, but we did not receive the above average service we normally get.
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Vail

Probably the best hotel in Vail. Perfect location, great amenities, great food at Bully Ranch, and their Cafe has huge, delicious croissants - some of the best I’ve ever eaten. We stayed in a Juniper Suite with 2 queens, balcony overlooking the pool and creekside. Bathroom was huge. Everything was just perfect. I would stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Vail

Beautiful property, huge rooms and 5 star service. This will definitely be our new go to hotel in Vail!
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Brittan

Stayed 2 nights in Jul 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute spectacular service and rooms. We highly recommend the Sonnenalp in every way!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rajana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a night and we had a great time. The frontdesk was really helpful and let us check in early. The hotel breakfast was spectacular. We loved everything about it.
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Charming facility well located in town Front desk could have been more accomodating
Stayed 2 nights in Jul 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, amenities
Wonderful hotel. But smart TVs and nicer bedding make it hard to come here over the four seasons
Stayed 1 night in Apr 2025

10/10 Excellent

Justin L

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
First time staying at the Sonnenalp resort. Exceeded all our expectations as the facility, spa, restaurant, and staff were amazing! Will be back! Sonnenalp
Stayed 1 night in Jul 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

James, Dallas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and very friendly staff. Nice rooms and comfy beds. Amenities are great also.
Stayed 8 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jun 2025

6/10 Okay

Kirk

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Great Location ! Horrible Service!

Great Location - Vail Village! The service was terrible in every aspect, waited on bags for over hour when checking in, we stated we can take them on our own but the staff insisted (it felt it was tip related) but we were in a rush. There was no blankets for the murphy bed or main bedroom, called 3x. I inquired to 3 staff members for a towel in mens bathroom near gym they all walked or said someone should refil them soon, the pool was filthy with leaves and not vacuumed, property was dated, and someone walked in our room asking if someone was there for checkout and my significant other was in the shower as I ran to door and no apology. I assume when staying in a "FIVE" star property, the service would align.
Stayed 1 night in Jul 2025

10/10 Excellent

Kaeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
We always love staying here! Grew up coming here and now get bring my kids!
Stayed 4 nights in Jul 2025

10/10 Excellent

Yun

great place
Stayed 3 nights in Jun 2025