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"The Deluxe Extended Stay was perfect for what we were looking for. The staff was very attentive and wonderful. The made sure there were healthy munchi ... " More

By a verified traveler on Fri 20 Jun 2008

Hotel Description

Austin hotel in St. Johns area

In Austin

Your stay at this St. Johns hotel places you within 3 miles (5 km) of Thinkery and Hyde Park Theatre. University of Texas at Austin and Sixth Street are also within 6 miles (10 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, kitchens

The 84 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room Jun 16 - Jun 17

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Austin - Metro ratings based on 6 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Extended Stay America Austin - Metro

Everyone (2) Couples (1) Family (1)
2 out of 5
The property was very bare bones. The website registration said our stay included "continental breakfast," however the hotel has "grab and go" breakfast, and when that ends, so does all coffee service. There was no coffee maker in the room. Both vending machines were broken. There were no extra pillows on the property anywhere. Because a cold front came through the day before it was a bit colder than normal. We turned on the heat in the room which had not been used in awhile, and it created such an awful smell that we couldn't use it. We did, on the plus side, get an extra blanket.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 17, 2019 by Hotel Management

Thank you for being our guest. We are sorry our grab-and-go breakfast offerings were not of your liking and regret the disappointment you experienced. We will make a note of your feedback as we plan any changes to our selections. We are reviewing the concerns you mentioned regarding this with our staff to see these items are always well-stocked. Please note, coffee-maker is available at the front desk and are complimentary. Your concerns regarding the vending machine and heater have been shared with the maintenance team to fix it immediately. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

1 out of 5
This property is in a bad location. It's about 9 miles away from Downtown Austin where all the major activities and events are. Not only was it far from town, this location was feasted with roaches in the bathroom and kitchen area despite having supposedly been previously cleaned. There were dead bugs in the light fixtures and stains throughout the entire room including the lamp shades, carpeting, and bedding. The halls and common areas of the facility were filthy as if they hadn't been swept or mopped in ages. And the halls smelled foul like dirty trash throughout. The pool they have pictured is not the pool at this location. In fact, the pool here had water with all kinds of debris and dead bugs in it. I didn't have a good experience at this hotel at all and wished I could have booked a different location once I got here.

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 12, 2019 by Hotel Management

Thank you for choosing us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

2 out of 5
The first room we were given had not been cleaned. There was trash everywhere. I went down and go a different room. The second room was spacious but smelled like whatever meal was last cooked in the kitchen area instead of clean. The website listed free breakfast but the breakfast literally consisted of granola bars and pre-packaged mini muffins, nothing else. No coffee or warm food. No juice. We did reserve a second room that was clean and had no issues. However, I will not be staying here again.

Posted by , from Texas on Oct 30, 2018

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Comment from Hotel Management

Nov 1, 2018 by Hotel Management

Lynita, we appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management

2 out of 5

You get what you pay for!

Hotel staff was nice, but they go home at 9pm and no staff are onsite for emergencies etc. Issues with room - carpet had red stains, found trash in tub on arrival, door security lock was hanging down. Just not a good choice.

Posted by on Aug 19, 2009

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4 out of 5

Good Place, Good Value, Attentive Staff

The Deluxe Extended Stay was perfect for what we were looking for. The staff was very attentive and wonderful. The made sure there were healthy munchies available in the lobby? mostly healthy; I look at chocolate as a health food. The room was clean and wonderfully set up for us and the laundry room and supplies were great. Even after the storm, the pool was very clean and easily accessible. All in all a wonderful experience, I would defiantly recommend or stay there again! One light bulb was missing, but staff attended to it quickly. I really like the lighting... it is what I have at home.

Posted by on Jun 20, 2008

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1 out of 5

Wrong choice!

There were many problems. The low wattage lights gave the room a ghostly glow. Internet was an additional five dollars. Breakfast was a plain bagel--no cream cheese. The drain was out of the tub, the single elevator had missing parts, the carpet was very worn and soiled, there was a strange smell in the room, and there was graffiti in the hallways and the elevator.

Posted by on Feb 2, 2008

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About the Extended Stay America Austin - Metro

Location East US Hwy 290, Austin, TX 78723

Property Features

Extended Stay America Austin - Metro offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Extended Stay America Austin - Metro also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This Austin hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Austin, TX (AUS-Austin-Bergstrom Intl.) (22.7 km / 14.1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Austin - Metro offers 84 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Austin Metro
  • Extended Stay America Metro Austin
  • Extended Stay America Metro Hotel Austin
  • Extended Stay Deluxe Austin-Metro Hotel Austin
  • Extended Stay America Austin Metro Hotel
  • Extended Stay America Metro Hotel
  • Extended Stay America Metro
  • Extended Stay America Austin - Metro Hotel
  • Extended Stay America Austin - Metro Austin
  • Extended Stay America Austin - Metro Hotel Austin

You should know

  • The seasonal pool will open in May and close in August.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.