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4.2 out of 5

"Needs room updates/updates.update. Disappointing. " More

By a verified traveler on Mon 11 Jan 2021

Hotel Description

3.5-star hotel near Arboretum at Great Hills Mall

Close to airport

Your stay at this Gateway hotel places you within 2 miles (3 km) of Arboretum at Great Hills Mall and J. J. Pickle Research Campus. The Domain is within 3 miles (5 km) and University of Texas at Austin is within 9 miles (15 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free perks like on-the-go breakfast and free self parking.

Comfy beds, flat-screen TVs

The 150 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include sofa beds and microwaves. Private bathrooms are not ensuite.

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$117* Per night/room May 17 - May 18

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds (2 Rooms)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds (2 Rooms)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Double Beds, Accessible, Corner (Bathtub)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Austin-Arboretum ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Austin-Arboretum

Everyone (6) Couples (1) Family (1)
3 out of 5
Needs room updates/updates.update. Disappointing.

Posted by on Jan 11, 2021

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Comment from Hotel Management

Jan 11, 2021 by Drew

Thank you for your feedback. I will make sure it is shared with our team. We hope to serve you again in the future.

4 out of 5

Posted by on Aug 26, 2019

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4 out of 5
I thought the property as a whole was lovely. I appreciated the nightly Happy Hour!

Posted by on Jul 23, 2019

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5 out of 5

Posted by on Jan 2, 2019

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5 out of 5

family weekend

Pros: The breakfast is my favorite and they do the manager's reception from 5:30-7:30, its always nice to meet other hotel guests.
Cons: nothing
Location: Shopping and restaurants everywhere nearby.
we were there for an international pageant photo shoot in the area. It was quiet and inviting. The staff were wonderful and I couldn't find anything I didn't like.

Posted by , from beaumont, tx on Aug 21, 2017

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4 out of 5

Nice hotel in Arboretum

Pros: The service was good and the complimentary breakfast buffet was nice.
Cons: Can't think of anything.
The room was nice and the bed was comfortable. I used the gym and that had a good selection of machines. I really enjoyed the complimentary breakfast buffet included with the stay. The food was good!

Posted by on May 22, 2017

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5 out of 5

Pleasantly surprised!

Pros: Centrally located. Excellent breakfast. Complete with amenities! Nice room size! Top notch customer service!
Cons: Fresh towels are better stored not on open shelves below sink - somewhere away from splashes
Location: It's approximately in the middle of everything and not too far away from COTA! There's also nearby shopping complex and restaurants!

Posted by , from CA on Oct 24, 2016

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5 out of 5

Great staff! Very nice facilities and amenities!

We had an excellent stay. The staff was extremely friendly and helpful! The free evening cocktails and made to order free breakfast were a great plus to our stay. In spite of a remodel project going on in the atrium, the hotel was very clean and our room was virtually noise free. Very quiet and comfortable! I highly recommend this hotel!

Posted by , from Early Texas on Jan 25, 2016

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Comment from Hotel Management

Jan 28, 2016 by Paul

Ray, Thank you for the 5 star review and recommendation of our hotel! I appreciate your recognizing our great team of associates. We look forward to being of service in the future. Thank you Paul Davis General Manager

3 out of 5

The Suites are not really that big

Pros: Their cooked to order breakfast and the manager's evening reception are very nice amenities.
The hotel was overpriced for what it was. We had six people staying in the suite. We found it very tight for that amount of occupants. We stayed in a different hotel a week later with eight people and got two normal sized double queen size hotel rooms and had a much more comfortable stay for less money. There are two live swans kept in the fountain of the atrium. While it does add a "whimsical" touch we did have concerns about the welfare of the animals.

Posted by on Apr 20, 2015

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4 out of 5

Good for business trip

Stayed here a couple times whilst on business in Austin. Simple and spacious. Not much in the way of food, but some local eateries nearby. Comfortable bed and good shower.

Posted by , from London, United Kingdom on Oct 23, 2013

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About the Embassy Suites Austin-Arboretum

Location 9505 Stonelake Boulevard, Austin, TX 78759

Property Features

Embassy Suites Austin-Arboretum offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1958 square feet (182 square meters) and includes conference space. A terrace, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Austin-Arboretum. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Austin hotel.

  • 1 building
  • 150 guestrooms or units
  • 6 levels
  • 1958 sq ft of conference space
  • 182 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Austin-Bergstrom International Airport (AUS) (28.9 km / 18 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Embassy Suites Austin-Arboretum offers 150 accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with double sofa beds and desks. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Private bathrooms are not in room
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

DJs American Grill - This restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive key retrieval information.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests will receive key retrieval information.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austin-Arboretum Embassy Suites
  • Embassy Suites Austin-Arboretum
  • Embassy Suites Hotel Austin-Arboretum
  • Arboretum Austin Embassy Suites
  • Austin Embassy Suites
  • Embassy Suites Austin
  • Embassy Suites Hotel Austin
  • Embassy Suites Austin-Arboretum Hotel
  • Embassy Suites Austin-Arboretum Hotel
  • Embassy Suites Austin-Arboretum Austin
  • Embassy Suites Austin-Arboretum Hotel Austin

You should know

  • Pool access available from 6:00 AM to midnight.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.