4/10 Poor
Lori
Traveled with family
Jan 14, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I will start with what I did like. The check in person was very nice. Although it took over 10 min and we were the only ones checking in, he was nice. The beds were COMFY! The location was good and had lots of food choices and convenient things nearby, even though it was off the main interstate (285). Outside of that, I was not impressed. A lot of things are out of order: pool, m/w lobby bathrooms, juice machine at breakfast, our bathroom fan. In the room, the carpets were old and worn and could use replacing. Most of the hotel was in that condition. Our room was missing pictures with holes in the walls where they used to be, the shower head seemed 20 years old, tile could be refreshed, and the TV was frustrating to use. No channel guide and there were channels that didn't come in, but it took time to go to each channel because it took a few seconds to even show if it was a station or "no signal". The "breakfast" was very minimal. One of those waffle machines (mini waffles), powdered eggs, toast, 2 cereal choices. Juice machine was out of order so there was a jug of juice and milk in the mini fridge. I appreciate there was even breakfast, but it was dismal at best compared to many other hotels. I wouldn't stay here again unless there was nothing else. They wouldn't give me a receipt since I used a "third party" (Expedia) because they said those rates were less than theirs. Huh? What does that have to do with a receipt? They also required a separate $100 deposit. That's a sign
Lori
Stayed 2 nights in Jan 2024
