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"Really nice and helpful staff. Older facility in need of some repairs. Reasonable rates given the condition. Again, really nice and helpful staff! " More

By a verified traveler on Sat 02 Apr 2022

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Hotel Description

Ann Arbor guestrooms with free WiFi

In Ann Arbor

You'll find Cobblestone Farm and Buhr Park within 3 miles (5 km) of this hotel. St. Joseph Mercy Reichert Health Center and St Joseph Mercy Hospital Reichert Health Center are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$88* Per night/room Sep 4 - Sep 5

Room, Multiple Beds, Accessible, Non Smoking (Roll in Shower)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quality Inn & Suites Ann Arbor Hwy 23 ratings based on 29 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn & Suites Ann Arbor Hwy 23

Everyone (7) Couples (4) Family (10)
5 out of 5
Really nice and helpful staff. Older facility in need of some repairs. Reasonable rates given the condition. Again, really nice and helpful staff!

Posted by , from york on Apr 2, 2022

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Comment from Hotel Management

Apr 4, 2022 by General Manager

Thank You Your satisfaction is important to us and we will be using this feedback to insure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
I was disappointed in this hotel. The hotel could use some updating as paint was missing all around the hotel. The TV system is still analog and was almost unwatchable. The biggest problem however was the service. In the morning while checking out there was no one at the front desk. Breakfast was also not ready at 7am even though the sign said breakfast started at 7am. Because there was no one at the desk during checkout I was unable to get a receipt (which I need for business). Since my visit, I have called the hotel 7 times and have yet to get a response. I even reached out via Travelocity and have not got a response.

Posted by , from Haskins on Nov 30, 2021

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4 out of 5
Ok place. One of the nicer hotels in this budget range. If I had paid another 50$ I wouldn’t be saying that, but at this price point, it’s not a bad hotel. There was repair spots where the paint was very obviously mismatched. Which was a little ghetto, but otherwise it was pretty clean and the staff was cool.

Posted by on Oct 11, 2021

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1 out of 5
Quality Inn on Carpenter Road was dirty smelly did not get the room they took my money and told me its not the problem

Posted by on Oct 3, 2021

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1 out of 5
Found roaches In my room an travelocity won't refund me my money we wouldn't stay here that nite an had to sleep in our car

Posted by on Sep 7, 2021

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2 out of 5
Our door didn't close properly, the closet door was not a proper fit and poorly done. There was no breakfast which was the reason we booked it. There was another hotel next door which was confusing because I went to that one first, it was not properly advertised since they share the same parking lot.

Posted by on Aug 30, 2021

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1 out of 5
This place is disgustingly rundown and dirty. We had cockroaches in our room, and the entire facility is filthy and not maintained. Our bed was clean but that’s about all. Smelly.

Posted by on Aug 29, 2021

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1 out of 5
This was the worst hotel I’ve ever entered. Notice I didn’t say stayed at because I actually had to leave. There was a blood stain in my bed, actual slime or something on my window, and the shower was black. The hall lights were all half out. It was awful. I found another hotel within ten minutes of checking in here.

Posted by , from Brockport, NY on Sep 21, 2020

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1 out of 5
We were very disappointed with this hotel. We asked for a non smoking room and the first thing we find in the room was a cup with ashes in it and the room reaked of smoke, the hallway also smelled of cigar smoke. We we complained, the desk manager was very apologetic and tried to get us another room. after two tries he finally found us a room on the second floor. When turning on the tv, we found that someone had pulled out the cable from in back. A call to maintenance and he was able to fix that problem. The following morning I asked to speak to the manager and was told he was not there.

Posted by , from North Tonawanda, New York on Jun 18, 2020

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5 out of 5
The location was perfect. The hotel had a great breakfast buffet. It was quiet and the pool and hot tub area was clean and plenty of towels. Close to many restaurants and shopping areas.

Posted by on Mar 9, 2020

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About the Quality Inn & Suites Ann Arbor Hwy 23

Location 2376 Carpenter Rd., Ann Arbor, MI 48108

Property Features

Quality Inn & Suites Ann Arbor Hwy 23 offers its guests an indoor pool and a spa tub. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is available daily. The business-friendly Quality Inn & Suites Ann Arbor Hwy 23 also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Ann Arbor hotel.

  • 1 building
  • 50 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Ann Arbor Hwy 23 offers 50 accommodations with safes and coffee/tea makers. Satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Ann Arbor hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 11:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hunting nearby
  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 5:00 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15.00 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ann Arbor Comfort Inn
  • Comfort Ann Arbor
  • Comfort Inn Ann Arbor
  • Quality Inn Ann Arbor
  • Hotel Quality Inn & Suites Ann Arbor
  • Ann Arbor Quality Inn & Suites Hotel
  • Quality Inn & Suites Ann Arbor
  • Quality Ann Arbor
  • Comfort Inn Suites Ann Arbor
  • Quality Inn
  • Quality
  • Hotel Quality Inn & Suites
  • Quality Inn & Suites Ann Arbor Hwy 23 Hotel
  • Quality Inn & Suites Ann Arbor Hwy 23 Ann Arbor
  • Quality Inn & Suites Ann Arbor Hwy 23 Hotel Ann Arbor

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.