DoubleTree by Hilton Albuquerque

3.5-star property
Marquette Avenue NW, Albuquerque, NM 1-855-201-7819
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3.2 out of 5
See all 11 Travelocity Reviews

"Hotel was nice, the parking lot was a mess and charged $15.00 a day. Otherwise good location. Nice blackout curtains. Housekeeping knocked on our door ... " More

By a verified traveler on Sun 08 Apr 2018

Points Of Interest

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Hotel Description

DoubleTree by Hilton Albuquerque puts you in the center of Albuquerque, 2.1 km (1.3 mi) from New Mexico Museum of Natural History and Science and 2.2 km (1.3 mi) from ABQ BioPark Zoo. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a free airport shuttle.

All 295 rooms feature flat-screen TVs with cable channels, and you can enjoy WiFi, coffee/tea makers, and hair dryers. Nice touches to enhance your stay include designer toiletries and premium bedding. Room service, phones, and irons/ironing boards are also available.

The restaurant, Icon Bistro, serves American cuisine and is open for breakfast, lunch, and dinner. Lounge 201 is the hotel's own bar, serving drinks along with light fare. 8100 square feet (753 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find a fitness center, WiFi in public areas, and a coffee shop/café. Cooked-to-order breakfast is available. There's also self parking, along with the convenience of a free area shuttle.

You'll be 2.3 km (1.5 mi) from National Hispanic Cultural Center and 2.5 km (1.6 mi) from Old Town Plaza with a stay at this 3.5-star Downtown Albuquerque hotel.

DoubleTree by Hilton Albuquerque ratings based on 11 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5
Hotel was nice, the parking lot was a mess and charged $15.00 a day. Otherwise good location. Nice blackout curtains. Housekeeping knocked on our door at 8am.

Posted by , from New Mexico on Apr 8, 2018

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1 out of 5

Expectations shattered

Pros: High definition television, and free shuttle service within 3 miles.
Cons: Draining showers Meals that reflect the menu description
As soon as I arrived the hotel was hot because ac was getting replaced. When I got to my room I was checking everything out and got black stuff on my had and sheets from the remote control-had to get it replaced. Took a shower in the morning and had to wait cold and wet for the shower to drain so I could wash my feet. Turns out after moving rooms twice you just have to remove the plug completely for the water to drain. Got a free appetizer and non-alcoholic drink for my troubles. The appetizer said "Mexican style shrimp cocktail." So I asked for the tomatoes to be left out. When the cocktail got to me it was long stringy slices of avocado that I had to chop up myself. No cilantro or visible vegetables like the menu said, the sauce was just blended or store bought cocktail sauce-hardly Mexican style.

Posted by on Aug 1, 2017

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Comment from Hotel Management

Aug 4, 2017 by General Manager

Dear Guest, Thank you for sharing your comments. Your concerns have been shared with our team, and we can assure you these issues have been addressed. We do apologize for the problems you experienced and hope you will give us another opportunity to provide you with the outstanding service you should always expect from us. Sincerely, Cynthia Fresquez General Manager

5 out of 5

No reservation

We arrived at the hotel to have no reservation. Because I was a Hilton Honors member they honored my reservation, which I had a copy of the reservation. I did not have to call Travelocity to get me the room.

Posted by on Aug 3, 2015

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Comment from Hotel Management

Sep 1, 2015 by Cynthia Fresquez

Hello Valued Guest, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We hope you will consider staying with the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for being a Hilton Honors member. We look forward to seeing you in the future and safe travels! Thank you, Cynthia Fresquez General Manager

4 out of 5

Close to everything!

I fulfilled a dream of almost 30 years and went in October for the hot air balloon festival! Had this hotel left a bad taste in my mouth, my trip memories would be damaged as well. But this place was GREAT! Exceptional services, friendly staff, and nice, warm cookies to boot! I even needed to have my insurance agency fax a copy of my insurance card, since I decided to rent a car our last day. The staff was so gracious, informing me as soon as it arrived. We took advantage of their chauffeur-ing us to a few places as well, and would definitely recommend and stay here again!

Posted by , from Ohio on Mar 24, 2015

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Comment from Hotel Management

Apr 9, 2015 by Cynthia Fresquez

Hello DJ, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are happy to hear that you enjoyed our helpful and friendly staff and our wonderful accommodations. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you enjoyed your memorable trip to Albuquerque for the International Hot Air Ballon Festival. In addition, found the extra customer service you were provided by our staff to be very helpful on your trip. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, Cynthia Fresquez General Manager

4 out of 5

Good View!

I stayed here for two nights, I was glad I did so. Staff was nice and the room was clean and well kept. Restaurants and downtown hot spots were literally blocks away from the hotel. I would definitely stay here again on my next trip to ABQ!

Posted by on May 14, 2013

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4 out of 5

This hotel has very friendly staff

Pros: Close restaurants, Free Internet
We enjoyed our stay. Very good food in the dinning room.

Posted by , from Lander, WY 82520, USA on Dec 18, 2012

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4 out of 5

Good value

Pros: Close restaurants, Free Internet
Extremely clean, good location for convention center, downtown Route 66 Albuquerque and University of New Mexico

Posted by on Apr 12, 2011

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4 out of 5

Good Hotel

Not sure why previous reviews were negative. The rooms here are nice, new and clean. Lobby is a bit bland but fine. The staff is friendly. Parking is $* per day but after hours and on weekends the lot for the office to the North is available. The restaurants breakfast quality is just OK.

Posted by on May 17, 2010

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3 out of 5

Phone never work properly

The phone didn't work and we were charged for phone calls that we couldn't make. The front desk did remove them after a short discussion. The staff was very polite and the hotel was conveniently located near the convention center. They did send a shuttle the airport for us and that was a great plus. I would stay there again.

Posted by on May 25, 2008

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1 out of 5

No One Cares....

When I checked in it took the blonde manager and her friend about 10 minutes to notice me. When I was finally checked in the room smelled and I called down to see if I could change, same lady answered the phone and told me I was "out of Luck" we are sold out. Funny - I hardly noticed anyone staying during my stay - and the parking lot was empty. (maybe that's because they charge $10) So I stayed in my stinky room, decided to go relax at the "pool" that is actually a steel tub, seems very dangerous, very small and obviously no one pays any attention to maintaining it. I found the staff generally uninterested in being there. Restaurant was like eating in a cafeteria - strange decor and uncomfortable steel chairs. Food was hideous, I was expecting the Famous New Mexico Chile I hear about - no authentic cuisine served here.

Posted by on Apr 22, 2008

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About the DoubleTree by Hilton Albuquerque

Location 201 Marquette Avenue NW, Albuquerque, NM 87102

Property Features

DoubleTree by Hilton Albuquerque offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A business center and meeting rooms are available. Event space at this hotel measures 8100 square feet (753 square meters) and includes a conference center. The business-friendly DoubleTree by Hilton Albuquerque also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of DoubleTree by Hilton Albuquerque was completed in September 2017. This 3.5-star Albuquerque hotel is smoke free.

  • 1 building
  • 295 guestrooms or units
  • 4 conference rooms
  • 8100 sq ft of conference space
  • 753 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Albuquerque, NM (ABQ-Albuquerque Intl. Sunport) (8.1 km / 5 mi)
  • Train station: Albuquerque Station - Alvarado Transportation Center (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

DoubleTree by Hilton Albuquerque offers 295 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Icon Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Coffee505 - This coffee shop specializes in American cuisine and serves breakfast and light fare. Open daily.

Lounge 201 - This bar specializes in American cuisine and serves light fare only. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 50 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Fee for wireless Internet in public areas: USD 6.95 per night (rates may vary)
  • Self parking fee: USD 12.00 per day
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Albuquerque DoubleTree
  • DoubleTree Albuquerque
  • DoubleTree Hilton Albuquerque
  • DoubleTree Hilton Hotel Albuquerque
  • Hilton DoubleTree Albuquerque
  • Doubletree By Hilton Albuquerque Hotel Albuquerque
  • DoubleTree Hilton Albuquerque Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).