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"Entrance Door Number 3 not working " More

By a verified traveler on Sat 30 Apr 2022

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Hotel Description

Hotel near University at Albany in Albany

Close to airport

At this Albany hotel, you'll be within 6 miles (10 km) of University at Albany and 9 miles (15 km) of Palace Theater. Also within 9 miles (15 km) are Washington Park and Albany Medical Center.

Free perks

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$58* Per night/room Dec 19 - Dec 20

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Albany Airport ratings based on 32 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Albany Airport

Everyone (10) Couples (5) Family (18)
1 out of 5
Such a dirty place. I couldn’t cancel due to 24hour rule. Thankfully only needed for a night. This place is a dump.

Posted by on Nov 2, 2022

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Comment from Hotel Management

Nov 9, 2022 by Christine F

Thank you for your feedback. We use all reviews to improve with guest satisfaction. We are currently under renovations. We hope that you can visit with us in the future to see the improvements we are making. We look forward to giving you a better experience.

2 out of 5
We ended up not staying at this property, the lobby had an awful smell. We looked at the room and the mattresses were old and you could just tell they were uncomfortable. The staff was very friendly!

Posted by on Aug 21, 2022

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Comment from Hotel Management

Aug 23, 2022 by Christine F.

Thank you for your review.

1 out of 5
The hotel was old and not kept up with. AC was poor, the advertised restaurant and bar was not open, no elevators and the original room assigned to me was never made up for a new guest Additionally the breakfast room didn’t have enough tables (and the tables not cleaned after people left), long lines for the one waffle machine and the room had no AC

Posted by , from HOWELL on Aug 6, 2022

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Comment from Hotel Management

Sep 1, 2022 by Christine F

Thank you for your review. On behalf of management, please accept or apology. We strive to provide our patrons with an enjoyable experience during their stay. We are working closely with staff as well as performing renovations. We hope you will see improvement and look forward to making your future stay much better.

1 out of 5
Very very dirty room disgusting. No tv no phone. Toilet and bathtub dirty

Posted by on Jul 3, 2022

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5 out of 5
Entrance Door Number 3 not working

Posted by , from STAMFORD on Apr 30, 2022

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3 out of 5
Rooms ceilings had water marks and looked like there were leaks at one time. Parking lot is a little beat up. Bathroom was good but shower is outdated.

Posted by on Apr 20, 2022

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1 out of 5
We were absolutely disgusted with our stay. Towels were stained and dirty looking. The bedding was beyond gross. Never again will I stay there

Posted by on Jan 18, 2022

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Comment from Hotel Management

Jan 29, 2022 by Tyler

Dear Mark, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Iqbal Mozawalla Owner SureStay Plus Hotel by Best Western Albany Airport

1 out of 5
Lost my reservation that I booked a week in advance before I planned my stay. Took my money for a “room” they had but scammed me of 90 dollars. Unacceptable for a hotel of that caliber and would never recommend or book for their hotel again after this incident.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Jan 29, 2022 by Tyler

Dear, Eric Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Iqbal Mozawalla Owner SureStay Plus Hotel by Best Western Albany Airport

1 out of 5
The person who checked me in was lovely. When I got to the room the sheets looked SLEPT IN. The sheets were on the bed inside out. When I called down for a new set of sheets, I was told the person at the desk was the ONLY person there and I would have to come to the desk and get them myself! The weeds in the parking lot were unsightly and the lot was DARK. I did not feel safe.

Posted by on Aug 15, 2021

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4 out of 5

Posted by on Jun 29, 2021

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About the SureStay Plus Hotel by Best Western Albany Airport

Location 200 Wolf Rd, Albany, NY 12205

Property Features

SureStay Plus Hotel by Best Western Albany Airport offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 5800 square feet (539 square meters) and includes a conference center. The business-friendly SureStay Plus Hotel by Best Western Albany Airport also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. Self parking is free. This Albany hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 2 levels
  • 5800 sq ft of conference space
  • 539 sq m of conference space
  • Built in 1972
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Albany International Airport Station (3.3 km / 2.1 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

SureStay Plus Hotel by Best Western Albany Airport offers 153 accommodations with safes and coffee/tea makers. Beds feature down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 32-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 5:30 AM to 10 AM.

Scenarios - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

SureStay Plus Hotel by Best Western Albany Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 80 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 5 per day
  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Albany Airport Best Western
  • Albany Airport Inn
  • Best Western Albany Airport
  • SureStay Plus Hotel Best Western Albany Airport
  • Albany Best Western
  • Best Western Albany Airport Hotel Albany
  • SureStay Plus Best Western Albany Airport
  • Surestay Plus By Albany Albany
  • SureStay Plus Hotel by Best Western Albany Airport Hotel
  • SureStay Plus Hotel by Best Western Albany Airport Albany
  • SureStay Plus Hotel by Best Western Albany Airport Hotel Albany

You should know

  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.