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"Was great to leave my car there for a week and take the shuttle service to the airport " More

By a verified traveler on Sat 16 Dec 2017

Hotel Description

3-star hotel near University at Albany SUNY

Close to airport

Within 6 miles (10 km) of this hotel, you'll find University at Albany SUNY and Washington Park. Also within 9 miles (15 km) are Albany Institute of History and Art and Governor Nelson A. Rockefeller Empire State Plaza.

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free perks like buffet breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 153 guestrooms also offer WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and down comforters are also available.

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$67* Per night/room Nov 17 - Nov 18

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Albany Airport ratings based on 38 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Albany Airport

Everyone (13) Couples (2) Family (6)
5 out of 5

Posted by on Nov 8, 2019

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5 out of 5
The man at the front desk was so polite! The room is very clean

Posted by on Nov 2, 2019

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5 out of 5
I really enjoyed our stay staff was really nice! Pool was warm and well kept! I did not like that there was a pile of trash out by the door we went in!

Posted by on Oct 16, 2019

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5 out of 5
I spent only a small portion of 1 evening/overnight at this hotel. I selected it because it was the only hotel near the Albany airport to offer early morning shuttle service to the airport prior to my 6am flight. I ‘shuttled’ at 4:15am. I was very impressed with the hotel and would recommend to air travelers.

Posted by on Sep 18, 2019

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3 out of 5
Main bedroom fine but bathroom outdated, tub rusted and wall tiling around bottom of tub missing. Hair dryer not available. Bathroom fans very loud.

Posted by on Aug 27, 2019

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5 out of 5
Stay was fine front desk was nice. The rest is just filler to do fifty words

Posted by on Jul 1, 2019

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4 out of 5
The Halls definetly need to be painted The bed pillows were small and square instead of the standard size which was odd. The rooms and the pool were very clean. The breakfast was awesome.For the price i paid it was a great deal.I would definetly come back.

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 27, 2019 by Laura R

Thank you for your feedback, your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer an even better experience for our guests in the future. We hope you will come back and see us again soon.

1 out of 5
There is no locking system on the outside doors! The room is around back with no visual to the front desk and anyone off the street could walk in. The bathroom was covered in hair.... In the sink on the floor and all over the tub.... The TV did not work... There was a bug dead bug on the floor. And when I first opened the door I stepped on a pen cap!

Posted by on May 30, 2019

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Comment from Hotel Management

Jun 27, 2019 by Laura R

Thank you so much for taking the time in providing your feedback on your most recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience you may have experienced during your stay with us. We will make sure to communicate this with the appropriate staff, to ensure no other guest has this experience.

1 out of 5
First when I got there I was told I had to wait for a room to be cleaned at 5pm.Bad start!After getting rooms my dad had to change room due to noise from the pool radio system that was very noisy!Then he had to switch rooms with me since the college kids near him were slamming doors and his tv wasn’t working after 3 separate attempts to get it fixed;he was just over it so I called the manager after I took the room since it was now almost 10pm and I was tired and just wanted to relax and watch tv,first the lady was rude and insisted I stay in room since hotel was “full” I told her no that was not happening so after a half hour of back & forth,she finally gave me a new room.This is all day 1 of hell in this hotel.I barely slept due to noise of slamming doors etc; from the college kids nearby.Day 2 begins ok.Good breakfast!But again very noisy in almost every inch of that hotel.I went to my brothers graduation which was the reason I was in Albany.I called front desk to let them know my dog is in the room and I am going to a graduation and dinner!The lady I spoke with was nice and said no problem.I get back to be told I have to leave and they are calling 911 since my dog was barking from the noise of the college kids.I explained I lived hours away, had spoken with someone b4 I left.This new lady said I don’t care!You can’t leave the dog alone which I never heard of.Why allow pets then?Waited 10mins @checkout because she was ordering food instead! Never Stay Here if you want peac!

Posted by on May 23, 2019

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Comment from Hotel Management

Jun 27, 2019 by Laura R

Thank you for taking the time to write a review of our hotel. The situation you describe is very unfortunate and I'm sorry that you came away with a negative experience. It is certainly not the experience that our management team and staff work towards creating for all our guests

2 out of 5
I think this hotel needs some attention. The carpet is worn. Our room smelled. The rooms need refurbishing. There are tv guides in the room showing HBO but they don't offer HBO. The door off the parking lot isn't locked so there is no security at all. Most of all there is no elevator. I know it's only two floors but for someone with heavy bags, is elderly or handicapped this is an issue!! The staff were polite, friendly and helpful but it doesn't make up for how beat the place looks.

Posted by on May 20, 2019

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Comment from Hotel Management

Jun 27, 2019 by Laura R

Thank you so much for taking the time in providing your feedback on your most recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience you may have experienced during your stay with us. We will make sure to communicate this with the appropriate staff, to ensure no other guest has this experience

About the SureStay Plus Hotel by Best Western Albany Airport

Location 200 Wolf Rd, Albany, NY 12205

Property Features

SureStay Plus Hotel by Best Western Albany Airport offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5800 square feet (539 square meters) and includes a conference center. The business-friendly SureStay Plus Hotel by Best Western Albany Airport also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. Free self parking is available. This 3-star Albany hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 2 levels
  • 5800 sq ft of conference space
  • 539 sq m of conference space
  • Built in 1972
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Albany, NY (ALB-Albany Intl.) (3.4 km / 2.1 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western Albany Airport offers 153 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Albany hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 5:30 AM to 10 AM.

Scenarios - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 4:30 AM to midnight. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 4:30 AM to midnight. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 20 per pet, per night (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No elevators
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20 per pet, per night (maximum USD 100 per stay)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Albany Airport Best Western
  • Albany Airport Inn
  • Best Western Albany Airport
  • SureStay Plus Hotel Best Western Albany Airport
  • Albany Best Western
  • Best Western Albany Airport Hotel Albany
  • SureStay Plus Best Western Albany Airport
  • Surestay Plus By Albany Albany
  • SureStay Plus Hotel by Best Western Albany Airport Hotel
  • SureStay Plus Hotel by Best Western Albany Airport Albany
  • SureStay Plus Hotel by Best Western Albany Airport Hotel Albany

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing https://www.travelocity.com/Albany-Hotels-SureStay-Plus-Hotel-by-Best-Western-Albany-Airport.h5225-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.