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4.7 out of 5

"The property is new but the amenities are still on the works. The walls are thin I had my tv on volume3 at 11pm and my neighbor called the front to ha ... " More

By a verified traveler on Fri 07 Jan 2022

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Hotel Description

Golf hotel near Colonie Center Mall

Close to airport

Within 6 miles (10 km) of this Latham hotel, you'll find Colonie Center Mall and University at Albany. Crossgates Mall is within 6 miles (10 km) and Times Union Center is within 9 miles (15 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, Smart TVs

The 106 guestrooms offer Smart TVs with satellite channels, along with free WiFi and free local calls. Other amenities include Netflix, hair dryers, and showers.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Feb 2 - Feb 3

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru By Hilton Albany Airport, NY ratings based on 27 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Tru By Hilton Albany Airport, NY

Everyone (10) Couples (7) Family (7)
3 out of 5
The property is new but the amenities are still on the works. The walls are thin I had my tv on volume3 at 11pm and my neighbor called the front to have them ask mr to turn it down it was so low I wasn’t watching it I just turned it off . Shower door is dangerous there is no tension on the hinge and it slams I was scared it would shatter no toiletries in room just new but not all that awesome and the bedding was horrible flimsy no comfort at all in the bed

Posted by on Jan 7, 2022

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Comment from Hotel Management

Jan 8, 2022 by Mckayla

Thank you for your feedback Tatonya, I'm sorry to hear you weren't satisfied with your stay we will definitely get someone up to the room you were in to address the shower door. We hope despite your experience this go around we get to welcome you back again soon.

5 out of 5
Youthful, fun vibe. Clean, modern design. Nice linens and toiletries. Great walk-in shower. Big TV had excellent picture and channel line up, but sound quality was poor-hollow and muddy voice reproduction.

Posted by , from Denver on Dec 3, 2021

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Comment from Hotel Management

Dec 3, 2021 by Paige

Thank you for the review! We are thrilled to hear you enjoyed your stay at our hotel! Happy Holidays!

5 out of 5
The staff was very helpful and courteous. The bed was very comfortable. I did not like the bathroom. We were giving a handicap style room and when taking a shower the water went all over the floor which made it rather slippery. The vanity was low, understandable for a person in wheelchair, but not for a tall person.

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 28, 2021 by paige

We're happy to hear you enjoyed your stay! We look forward to seeing you again soon!

5 out of 5
Great place to stay. When traveling to Albany, I always look forward into staying in Tru Hilton hotel. I love the stay. There is great customer service there, great breakfast and a quiet and safe place to sleep. I call Tru Hilton in Albany my second home away from home.

Posted by , from North Tonawanda on Oct 20, 2021

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Comment from Hotel Management

Oct 20, 2021 by paige

We are happy to hear we are the hotel for you! Thank you for the amazing review and thank you for choosing to stay with us! We strive to make your stay tru-ly amazing!

5 out of 5
There were noises, like old pipes, all night long. Kept waking up thinking someone was at the door. The air conditioner went off and on all night long. When you have to get up at 3:30 to be at the airport, doesn’t make for good sleep!!

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 17, 2021 by Evelyne

Thank you for staying with us during your recent trip. So sorry to see your stay with us was not as all in line with the type of experience we expect of ourselves. Hope to get another chance to make your stay much better.

5 out of 5
Excellent accommodations. Will definitely recommend.

Posted by on Oct 14, 2021

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Comment from Hotel Management

Oct 15, 2021 by Sarah

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by , from ST JOHNSVILLE on Oct 8, 2021

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5 out of 5
clean and well kept. airport shuttle.

Posted by , from JACKSONVILLE on Sep 28, 2021

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Comment from Hotel Management

Sep 28, 2021 by Paige

Thank you for the positive review! We hope you stay with us again soon.

5 out of 5
Great place to stay!

Posted by on Sep 27, 2021

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Comment from Hotel Management

Sep 28, 2021 by Paige

Thank for your review! We appreciate your feedback!

4 out of 5

Posted by on Sep 20, 2021

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About the Tru By Hilton Albany Airport, NY

Location 798 Albany Shaker Road, Latham, NY 12211

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Tru By Hilton Albany Airport, NY offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Tru By Hilton Albany Airport, NY. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This Latham hotel is smoke free.

  • 106 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Albany International Airport Station (1.8 km / 1.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Tru By Hilton Albany Airport, NY offers 106 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Smart television
  • Satellite channels
  • Premium channels
  • Netflix
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Health or beauty spa nearby
  • Mountain climbing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • Tru By Hilton Albany Airport NY
  • Tru By Hilton Albany Airport, NY Hotel
  • Tru By Hilton Albany Airport, NY Latham
  • Tru By Hilton Albany Airport, NY Hotel Latham

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.