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Candlewood Suites Alabaster by IHG

2.5 star property
Enjoy the free WiFi at this Alabaster hotel

Choose dates to view prices

Photo gallery for Candlewood Suites Alabaster by IHG

Welcome to Candlewood Suites, where a beautifully landscaped entrance sets the tone for a comfortable stay.
Kitchen features a microwave, coffee maker, and stainless steel refrigerator.
Relax in this inviting space with a comfortable sofa, flat-screen TV, and a beautiful framed painting.
Efficient kitchen with a central island, dark cabinets, and a black refrigerator.
Relax in our shaded patio area, surrounded by lush greenery and comfortable seating.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
1004 Balmoral Dr, Alabaster, AL, 35007
  • Veterans Park
    ‪10 min drive‬
  • Oak Mountain State Park
    ‪11 min drive‬
  • Oak Mountain Amphitheatre
    ‪11 min drive‬
  • Birmingham, AL (BHM-Birmingham Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Tub)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communication, Mobility Tub)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible (Communication, Mobility Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Communication Accessible)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible (Communication Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Room amenity

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

8.2 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Alabaster

Near the airport.At this Alabaster hotel, you'll be within 6 miles (10 km) of Veterans Park and 9 miles (15 km) of Oak Mountain State Park. American Village Citizenship Trust is within 9 miles (15 km) and Oak Mountain Amphitheatre is within 12 miles (20 km).

What's nearby

  • Alabaster Promenade - 14 min walk - 0.8 miles
  • Veterans Park - 10 min drive - 6.1 miles
  • Oak Mountain State Park - 11 min drive - 6.7 miles
  • Oak Mountain Amphitheatre - 11 min drive - 9.8 miles
  • Hoover Metropolitan Complex - 23 min drive - 11.6 miles

Getting around

  • Birmingham International Airport (BHM) - 36 min drive

Restaurants

  • ‪Chick-fil-A - ‬9 min walk
  • ‪Whataburger - ‬18 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Hardee’s - ‬5 min drive
  • ‪Full Moon BBQ - ‬7 min walk

About this property

Candlewood Suites Alabaster by IHG

Enjoy the free WiFi at this Alabaster hotel
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites Alabaster by IHG. Self parking is free.

Smoking is allowed in designated areas at this Alabaster hotel.

  • 88 guestrooms or units
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
Candlewood Suites Alabaster by IHG offers 88 accommodations with DVD players and coffee/tea makers. These individually furnished accommodations include sofa beds and dining tables. Beds feature premium bedding. LED televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Languages

English, Spanish

Similar properties

Situated on a quiet street, this hotel offers a modern design and a convenient parking area.

Holiday Inn Express & Suites Alabaster by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 823 reviews
$103 nightly
The price is $121
Aug 10 - Aug 11
Total includes taxes and fees
Holiday Inn Express & Suites Alabaster by IHG

Property amenities

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • DVD player
  • LED TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood ALABASTER
Candlewood Suites ALABASTER
Candlewood Suites Hotel ALABASTER
Candlewood Suites Alabaster Hotel Alabaster
Candlewood Suites Alabaster Hotel
Alabaster Candlewood Suites

Frequently asked questions

How close is Candlewood Suites Alabaster by IHG to the airport?

Candlewood Suites Alabaster by IHG is 29.1 mi (36-min drive) away from the Birmingham International Airport (BHM) airport, the closest popular airport to the property.

Does Candlewood Suites Alabaster by IHG have an airport shuttle?

Airport shuttle services are not available at Candlewood Suites Alabaster by IHG.

Does Candlewood Suites Alabaster by IHG offer free breakfast?

Candlewood Suites Alabaster by IHG does not offer free breakfast.

Is there a casino at Candlewood Suites Alabaster by IHG?

No, there is no casino at this hotel.

What time is check-in at Candlewood Suites Alabaster by IHG?

Check-in start time: 3 PM; Check-in end time: 5 AM.

Is there free parking at Candlewood Suites Alabaster by IHG?

This hotel offers free self parking.

Does Candlewood Suites Alabaster by IHG have a pool?

Candlewood Suites Alabaster by IHG does not have a pool.

Does Candlewood Suites Alabaster by IHG have a spa?

There are no spa services available at this hotel.

How close is Candlewood Suites Alabaster by IHG to downtown Alabaster?

Candlewood Suites Alabaster by IHG is 1.2 mi away from Alabaster.

Candlewood Suites Alabaster by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 299 out of 566 reviews
Rating 8 - Good. 145 out of 566 reviews
Rating 6 - Okay. 66 out of 566 reviews
Rating 4 - Poor. 30 out of 566 reviews
Rating 2 - Terrible. 26 out of 566 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property with great room.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to our family we're visiting.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I walked into my room and turned the lights on and only 1 overhead light was working, I went to open the room darkening curtains the rest of the way and neither side would move because they were broken at the top, the room also had a terrible odor. I went back to the desk and asked for another room, the curtain to be fixed and odor gone or cancel my reservation. The man at the desk spoke to the maintenance manager and he came and stapled the curtain shut and sprayed the room. Even though it was time for the maintenance manager to leave he made an attempt to fix the issues. The smell did not go away but I spayed some air freshener and was only in there at night. The guest in the room next door had a dog that would bark early in the morning; 5:30. Hopefully the room has been throughly clean and repaired for the next guest.
Stayed 2 nights in Apr 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Guy at front desk was Awesome. Would have like to see USB ports on the nightstands
Stayed 1 night in Mar 2025

4/10 Poor

Henry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
TV wouldn’t work and only one towel in bathroom
Stayed 1 night in Mar 2025

6/10 Okay

Shira

Stayed 1 night in Mar 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tited Great beds Good sleep Woke up and left Great price
Stayed 1 night in Apr 2025

2/10 Terrible

Chanel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere else.

When we arrived at the hotel we were given a key to a room. When we entered the room the beds weren’t made, the bedding was piled on a table. I got downstairs and notify the front desk who after 40 mins finds another room for us which was only one bed and one sofa bed when I booked 2 queens. We pull the sofa bed out there is candy wrappers and candy all on it with again no sheets anywhere in the room. Go back downstairs to ask for sheets which in turn took another 15 mins. Get the sheets and the lady left again to get pillows & comes back and said she had to “make” some. By make, she stuffed sheets in a pillow case! There is no blow dryer in the room, coffee pot with zero coffee, tv didn’t work in the bedroom or the living room. Air conditioner only worked in the bedroom so left it hot where the teens were sleeping on the sofa.
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time at candlewood suites. I will defintely be staying there again. It was clean, quiet, and had everything you need.
Stayed 1 night in Mar 2025

4/10 Poor

Todd

Traveled with partner
Disliked: Property conditions & facilities
First our room wasnt cleaned. Props to the guy working he was very nice and got us a upgraded room. The bathroom only has one working light so its pretty dark. The bedroom tv doesnt work or at least we couldnt figure out how to use the remote.
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a few days
Stayed 2 nights in Mar 2025

10/10 Excellent

diana

Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne

Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Nathan

Traveled with family
Disliked: Staff & service
Booked two rooms via Expedia for my family to take a break from driving. Arrived (with 6 others) and was told twice no rooms were available despite my reservation. Had to drive 4 hours to find another hotel. Hotel claims I was a no-show; Expedia refuses to refund, blaming the hotel. I have GPS, phone records, and witnesses proving I was there. Poor service, unprofessional—avoid Expedia if you want a reliable booking. Just use AI now to find the best deals, Expedia's existence is pointless as they add no value or security to your bookings. [Fades to darkness.... HA!]
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2024

10/10 Excellent

Barry

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The bed was very comfortable, and the room was clean and quiet. Will stay again if I’m back in the area.
Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff
Stayed 1 night in Feb 2025

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lori

Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Stayed 1 night in Feb 2025

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Shenetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were nice but hot. Even after turning on the AC it wasn't consistently cooled; it felt like a sauna at certain points throughout the night. I didnt stay long (like 6 hours) so it wasn't worth complaining and switching rooms.
Stayed 1 night in Feb 2025