4/10 Poor
ANTONY
Traveled with partner
Jun 7, 2025
Disliked: Staff & service, property conditions & facilities
you need to change the thumbnail photo that advertises this hotel. It is rather misleading. Not a great start to find the reception unattended when we arrived to check in. Just a phone number to call. We got our key cards eventually only to find our double room was tiny. There was nowhere to unpack our luggage to apart from a wire coat stand with a dusty shelf. No drawers. Conversely the bathroom was bigger than the bedroom; a ‘wet room’ shower which made the entire floor wet, and a bizarre mirror with a shaving magnifier that would only be suitable if you were three feet tall. Worst of all, the AC was faulty and the room was boiling hot. We called reception and someone came to fix it. Unfortunately the problem was not resolved and we had a very uncomfortable night. When we raised the issue again in the morning a more helpful staff member assured us that the problem would be resolved while we were out. I requested we be moved to a different room if the problem could not be resolved and, when we returned a couple of hours later, we were given another room. this room was far superior so we were much happier. There was however an overwhelming smell of insect spray which was quite concerning. That night we had to open the windows as the AC was still inadequate. We didn’t bother complaining again as we preferred the larger room and we were only staying 3 nights. Also some of the reception staff were rather surly so we were pleased to check out.
ANTONY
Stayed 3 nights in Jun 2025
