Find a Hotel in Agencia Municipal Santa Cruz

"Great location in walking distance of all the main attractions in the city center. The staff was awesome and very accommodating, we also loved the view from the rooftop hot tub and also enjoyed a session in the temazcal. Only down side is that most all rooms involve going up or down stairs (with your luggage). But we saw that as a minor concern compared to the positives."

"I stayed here for 4 nights and overall had a mixed experience. First of all, the team are genuinely lovely! Everyone I interacted with was friendly, welcoming and clearly trying their best. This really stood out and made a positive difference throughout my stay. The location is also excellent, very central and walkable to everything and the price is very reasonable, which initially makes it feel like a great find and the reason I stayed for the whole 4 nights. The decor has clearly been thought about too, on the surface it’s chic and it feels like the property has a lot of potential. It seems to be a weird building (possibly an office conversion), which gives it some quirks. However, unfortunately there are some consistent issues that let it down. Cleanliness was a concern. In my initial room “Mixteca” there was visible dirt and hair on the floor and cobwebs in the bathroom. The bathroom mats were also not clean and overall it didn’t feel well maintained. I spoke to the person at reception (via WhatsApp because there was a language barrier) and was quickly moved to another room “Cañada” after raising this, which I appreciated, but some issues did still remained. The biggest ongoing issue was the bathroom in both rooms. There was a strong sewage/drain smell, particularly in the mornings, which made it unpleasant to use. Water pressure is also very poor (if you have long hair… good luck!) and hot water takes several minutes to come through."

"Totally fell in love with this hotel. Once you enter it’s peaceful and calm, with a beautiful courtyard restaurant and another courtyard open to the sky. Our room was comfortable and the bathroom was clean and newly renovated. Breakfast each day was a different menu. Highly recommend!"

"Great location - walkable. Friendly and professional staff."

"Very good hotel"

"Gorgeous courtyard, very clean, comfy beds, nice shower, perfect location. Please put in a small fridge to keep water cold!"