4/10 Poor
Kaila
Traveled with family
Jan 18, 2026
Liked: Staff & service
Disliked: Amenities
The staff are kind but the rooms are less than ideal. I have stayed here over the years and the quality declines each year.
We booked the Family King Suite and had four guests registered. The room came stocked with 2 small towels and two hand towels even though 4 guests were registered. I had to call down for face clothes and extra towels so we could each have one. When I called, I was told it would be a 20 minute wait as they were the only person at the desk and their coworker was gone. The room was dark and dingy. The leather office chair was old and the leather peeled off on most of it. The tv had no basic cable or anything - assuming you needed to pay extra for any tv services. The master bedroom had one small light that flickered constantly and two side table lamps. The lamp on my side was wobbly and with a burnt out bulb (or it was broken) on one side and the other side “worked” sometimes if you pulled the little chain super hard. That light also flicked. More like a haunted house ride than a nice hotel room - haha.
We took the kids to the pool around 6. First, our keycard would not open the door so we had to go to the desk in our swimwear to have them fix this. Once inside, there were only three small towels stocked in the pool room. In the 2 hours we were there no staff came to check or replenish them.
This was a higher cost room. $300 for the night. My issues lies here - with the quality you get at this price. Many improvements need to be made.
Kaila
Stayed 1 night in Jan 2026