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RedLevel at Gran Melia Palacio de Isora - Adults Only

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Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

A pool with clear blue water, surrounded by palm trees and a gazebo.
A beach with a rocky shoreline, a sandy area with lounge chairs, and a distant mountain.
A spacious dining area with high ceilings, large windows, and a view of palm trees and the ocean.
A courtyard with a central fountain, surrounded by palm trees and outdoor seating.
An outdoor dining area with a table set for two, overlooking a beach with palm trees and a sunset.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686
  • Place, La Jaquita Beach
    ‪2 min walk‬
  • Place, Alcala Beach
    ‪3 min walk‬
  • Place, Tenerife Beaches
    ‪10 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪34 min drive‬

Room options

View all photos for Red Level Junior Suite Ocean Partial View

A balcony with wicker furniture, a book, and a view of a pool and ocean.

Red Level Junior Suite Ocean Partial View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

A balcony with a view of the ocean, a pool, and a spa area with a bathtub and a sink.

Red Level Junior Suite Front Ocean View with Whirlpool

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level, Villa, Private Pool

Red Level, Villa, Private Pool | Premium bedding, minibar, in-room safe, blackout drapes

Red Level, Villa, Private Pool

  • Garden view
  • 4306 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Red Level Junior Suite Ocean Partial View with Whirlpool

A hotel room with a large window, a bed, a bedside table with a vase of flowers, and a view of a pool and palm trees.

Red Level Junior Suite Ocean Partial View with Whirlpool

  • Partial ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level Junior Suite Large Terrace with Whirlpool

A hotel room with a large bed, a view of the outdoor area, and a dining table.

Red Level Junior Suite Large Terrace with Whirlpool

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level Deluxe Ocean Partial

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Deluxe Ocean Partial

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

RedLevel Deluxe Partial Ocean View With Whirlpool

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for RedLevel Junior Suite Ocean Front With Whirpool

Premium bedding, minibar, in-room safe, blackout drapes

RedLevel Junior Suite Ocean Front With Whirpool

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Red Level Grand Suite

A balcony with a hot tub, a sofa, and a view of a resort with palm trees and buildings.

Red Level Grand Suite

  • Partial ocean view
  • 1195 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level Junior Sutie

A hotel room with a large bed, a dining area with two chairs, a table, and a view of palm trees.

Red Level Junior Sutie

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Red Level Junior Suite Private Garden

Red Level Junior Suite Private Garden | Premium bedding, minibar, in-room safe, blackout drapes

Red Level Junior Suite Private Garden

  • Garden view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level 2 Villas with Private Pool

Terrace/patio

Red Level 2 Villas with Private Pool

  • Garden view
  • 8611 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

You may also like

Ad
Outdoor pool

Gran Melia Palacio de Isora

Guia de Isora
  • Pool
  • Spa
  • All inclusive available
  • Pet friendly
8.8 out of 10, Excellent, 500 reviews
$276 nightly
The price is $295
Sep 6 - Sep 7
Total with taxes and fees
Gran Melia Palacio de Isora

About the neighborhood

Guia de Isora

Beachfront retreat .A stay at this hotel places you within half a mile (1 km) of Alcala Beach and 6 miles (10 km) of Los Gigantes Marina. Los Gigantes Beach is 4.3 mi (6.9 km) away.

What's nearby

  • La Jaquita Beach - 2 min walk - 0.1 miles
  • Alcala Beach - 3 min walk - 0.2 miles
  • Centro Cultural Alcalá - 8 min walk - 0.5 miles
  • Tenerife Beaches - 10 min walk - 0.6 miles
  • Playa de los Topos - 17 min walk - 0.9 miles

Getting around

  • Tenerife South Airport (TFS) - 41 min drive

Restaurants

  • ‪Cafetería Futurama - ‬13 min drive
  • ‪Restaurante Blue Martini - ‬5 min drive
  • ‪Bar Cafetería Alfonso - ‬7 min drive
  • ‪Restaurante Pizzeria Mamma Lucia - ‬7 min drive
  • ‪La Gaviota Del Atlántico - ‬5 min drive

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

5-star beachfront hotel near Alcala Beach
Some rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At RedLevel at Gran Melia Palacio de Isora - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a 24-hour fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

This 5-star Guia de Isora hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
RedLevel at Gran Melia Palacio de Isora - Adults Only offers 110 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, slippers, designer toiletries, and bidets. This Guia de Isora hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Outdoor pool
Gran Melia Palacio de Isora
Guia de Isora
  • Pool
  • Spa
  • All inclusive available
  • Pet friendly
4.4 out of 5, Excellent, 500 reviews
$276 nightly
The price is $295
Sep 6 - Sep 7
Total with taxes and fees
Gran Melia Palacio de Isora

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Archery
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Library
  • Piano
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

How close is RedLevel at Gran Melia Palacio de Isora - Adults Only to the airport?

RedLevel at Gran Melia Palacio de Isora - Adults Only is 23.9 mi (41-min drive) away from the Tenerife South Airport (TFS) airport, the closest popular airport to the property.

How much does it cost to stay at RedLevel at Gran Melia Palacio de Isora - Adults Only?

As of Aug 21, 2026, prices found for a 1-night stay for 2 adults at RedLevel at Gran Melia Palacio de Isora - Adults Only on Aug 24, 2026 start from $521, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have an airport shuttle?

Airport shuttle services are not available at RedLevel at Gran Melia Palacio de Isora - Adults Only.

How close is RedLevel at Gran Melia Palacio de Isora - Adults Only to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does RedLevel at Gran Melia Palacio de Isora - Adults Only offer free breakfast?

RedLevel at Gran Melia Palacio de Isora - Adults Only does not offer free breakfast.

Is there a casino at RedLevel at Gran Melia Palacio de Isora - Adults Only?

No, there is no casino at this hotel.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at RedLevel at Gran Melia Palacio de Isora - Adults Only?

This hotel offers free self parking and valet parking.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

RedLevel at Gran Melia Palacio de Isora - Adults Only features 3 outdoor pools.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a restaurant?

There are 9 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a spa?

Pamper yourself with a day at Spa by Clarins, where you can enjoy mani/pedis, Ayurvedic treatments, and body treatments.

How close is RedLevel at Gran Melia Palacio de Isora - Adults Only to downtown Guia de Isora?

RedLevel at Gran Melia Palacio de Isora - Adults Only is 0.5 mi away from Alcala.

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 326 out of 410 reviews
Rating 8 - Good. 62 out of 410 reviews
Rating 6 - Okay. 17 out of 410 reviews
Rating 4 - Poor. 3 out of 410 reviews
Rating 2 - Terrible. 2 out of 410 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holiday, beautiful property, spotless, very attentive Red Level staff (thank you Leila, you really made a difference for our holiday). I highly recommend this resort, one of the best experiences we’ve had!
Junior suite with jacuzzi and see view red level - pic from our balcony
The jacuzzi - really great watching sunsets sipping champagne
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, amenities
Nice clean room with front ocean view
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Staff and calm atmosphere
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Neall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, amazing stay
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here, better than the first.
Stayed 6 nights in May 2025
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024
Verified review

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Stayed 7 nights in Sep 2024
Verified review

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

Sury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and super helpful staff. Love them
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful everything
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Jacqueline Gaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Stayed 5 nights in Dec 2024
Verified review

6/10 Okay

Jules Charlotte Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Derek B

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023
Verified review

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Amenities
Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Stayed 6 nights in Jun 2025
Verified review

6/10 Okay

Simon Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023
Verified review

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmergeruch war gewöhnungsbedürftig.Schöne Poolanlage
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Gaoli

Liked: Cleanliness, staff & service, property conditions & facilities
酒店环境好，卫生服务设施齐全，舒适度
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto perfetto. Un letto comodissimo, una doccia fantastica, personale all’altezza. Sono stati 4 giorni indimenticabili! Grazie Red Level!
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tasokas resort!

Palvelu erinomainen ja kohteessa useita lomakeskuksen omia ravintoloita.
Stayed 2 nights in Feb 2024

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