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No reservee avec votre agence pas seriee fini pas correct

We arrived in golden 5 paradise, without being warned, hotel was closed, ghost city, no bars, no animation, no swimming pool, they put us in small hotel behind, Emerald hotel, no water in room, blood stained sheets, bath not working, more dirty than I ever saw in my life, wouldn't let my dog in this room. We had to stay in this hotel for one week, was vomiting from the smell of dirty stained carpet everywhere, even in elevator. We had to leave this nightmare to another hotel, desert rose. I want to go to Tourism police and lawyer to assume Travelocity, you should visit the hotels before you put them in garbage and my words can't explain because it was worse. I off course want to be refunded, for your agency to make a hell of my holiday. Not to mention the taxi we had to provide by ourself to go from closed booked hotel to Emerald. Also no phone working to the hotel, 7 numbers calling the hotel was not answering.

We are a family of 4 and we stood for 6 days. My husband and I and 2 boys ages 8 and 9. This hotel is beautiful. So clean. The food was wonderful. Our room was gorgeous. Every day we returned, the boys looked forward to the towel art created by Tamer. The pools, water slides, bars, ect. was top notch. The Animation Team were on point with activities. The drinks and Shish were spectacular. I recommend this hotel to both families and singles.