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I can only assume someone is stuffing the ballot box with this hotel's rating. This is a new hotel that was apparently designed with only the owners' aesthetic interests in mind. The common area has some elaborate and rather expensive furnishings but the rooms are incredibly user unfriendly. There is no wi-fi in the rooms. There is no furniture - none. Not a chair, not a table. There is no light near the bed. The doors are cheap sliding glass doors with flimsy locks facing a brightly-lit courtyard, covered by a bright curtain. With lights off you can read in the room it is so light. When you check in you are handed a towel - one towel - there are no wash cloths or towels in the room. The shower is clumsy and the hot water takes approximately 3 minutes to reach the upper floor. The expensive tile floor was dirty and covered with sand. But here is the real killer: the sheets on my bed were not clean and had EXTENSIVE blood stains. There were stains on both sheets in the same place, showing that this was not old blood but fresh from a previous guest. How disgusting is that? A complete outrage. I got two new sheets and changed the bed myself. The mattress is a new and expensive Serta, but it is pillow top and too soft. Also the bed frame is high and so there is not even a place to sit and put on your shoes properly. The TV had two remotes and despite trying a number of different things I could not get t to work. There are a couple more problems but I am out of space.

Great location and views. Very clean and the staff was friendly. Amenities were few but unnecessary since the beach was so close. We had a great night.

The people who work at this Hotel take real pride in what they do servicing the guests, they will go out of their way to make you happy and cheerfully assist you in whatever request you have. I commend the great job from Cecilio, Braulio, Adalberto, Noe, The animation team: Edgar & Nicole, the DJ. On Saturday they brought a comedian and had a show in their auditorium and we had a great time enjoying. Will never forget the awesome treatment, interest and personalized attention to detail we enjoy from this hotel & their staff, will return again. Keep up the great job Reef Yucatan!

A bit noisy at times in the early evening, as my room was on the pool side, but well worth the price. It is about 10 blocks from the downtown, but you can walk it all on the beach.