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Best Western Plus Ottawa City Centre

3.0 star property
Hotel near Carleton University in Ottawa

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Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Property amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Place, Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Place, Commissioners Park
    ‪4 min drive‬
  • Place, Canada Agriculture and Food Museum
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(116 reviews)
  • 315 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(61 reviews)
  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

Queen Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.6 out of 10
Exceptional
(22 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

10.0 out of 10
Exceptional
(7 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

King Room with Kitchenette

  • Sleeps 2

Two Queen Room with Kitchenette

  • Sleeps 4

King Studio with Kitchen

  • Sleeps 2

View all photos for King Room with Fireplace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room with Fireplace

  • Sleeps 2

Two Queen Suite with Kitchen

  • Sleeps 4

Two Double Room

  • Sleeps 4

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About the neighborhood

Ottawa

City center stay.Your stay at this Civic Hospital - Experimental Farm - Central Park hotel places you within 2 miles (3 km) of Ottawa Hospital Civic Campus and Commissioners Park. Canada Agriculture and Food Museum and Dominion Arboretum are also within 2 miles (3 km).

What's nearby

  • Ottawa Hospital Civic Campus - 15 min walk - 0.8 miles
  • Fairmont Dog Park - 3 min drive - 1.9 miles
  • Commissioners Park - 4 min drive - 2.3 miles
  • Canada Agriculture and Food Museum - 4 min drive - 1.2 miles
  • Dominion Arboretum - 4 min drive - 1.2 miles

Getting around

  • Carling Station - 6 min drive
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Tim Hortons - ‬15 min walk
  • ‪Bowman's Bar and Grill - ‬5 min walk
  • ‪Second Cup Café - ‬16 min walk
  • ‪Fat Bastard Burrito Co. - ‬8 min walk
  • ‪川满居 SPICYMAN - ‬8 min walk

About this property

Best Western Plus Ottawa City Centre

Hotel near Carleton University in Ottawa
Best Western Plus Ottawa City Centre offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1195 square feet (111 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Ottawa City Centre. Self parking is free.

This Ottawa hotel is smoke free.

  • 121 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to noon for a fee: CAD 10 to 20 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 5 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open June 20 and close September 02.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Frequently asked questions

How close is Best Western Plus Ottawa City Centre to the airport?

Best Western Plus Ottawa City Centre is 8.5 mi (17-min drive) away from the Ottawa International Airport (YOW) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Ottawa City Centre?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Ottawa City Centre on Feb 22, 2026 start from $93.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Ottawa City Centre have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Ottawa City Centre.

Does Best Western Plus Ottawa City Centre offer free breakfast?

Free breakfast isn’t offered at Best Western Plus Ottawa City Centre, but full breakfast is offered for a fee of between CAD 10 and 20 for adults, CAD 5 and 15 for children.

Is there a casino at Best Western Plus Ottawa City Centre?

No, there is no casino at this hotel, but Casino du Lac Leamy (12-min drive) and Rideau Carleton Raceway (19-min drive) are nearby.

What time is check-in at Best Western Plus Ottawa City Centre?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Best Western Plus Ottawa City Centre?

This hotel offers free self parking.

Does Best Western Plus Ottawa City Centre have a pool?

Best Western Plus Ottawa City Centre features a seasonal outdoor pool. The pool is closed seasonally each year from September 10 to June 23.

Does Best Western Plus Ottawa City Centre have a restaurant?

Yes, there is a restaurant on site.

Does Best Western Plus Ottawa City Centre have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Ottawa City Centre to downtown Ottawa?

Best Western Plus Ottawa City Centre is 2.9 mi away from Ottawa.

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1120 reviews
Rating 8 - Good. 326 out of 1120 reviews
Rating 6 - Okay. 118 out of 1120 reviews
Rating 4 - Poor. 44 out of 1120 reviews
Rating 2 - Terrible. 47 out of 1120 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Stayed 3 nights in Oct 2025

10/10 Excellent

Fares

Stayed 1 night in Oct 2025

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, room comfort
Check in check out efficient Cleanliness perfect Room king bed lots of space to unpack and reorganize Dissapointed breakfast in hotel not available till 10 am. We are early risers and usually eat around 7-8
Stayed 1 night in Oct 2025

8/10 Good

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good space overall. The pillows were terrible tho. Even doubling them up.
Stayed 2 nights in Oct 2025

8/10 Good

matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Anne

Stayed 1 night in Oct 2025

10/10 Excellent

Mandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, spacious and the kitchenette was fully equipped.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

8/10 Good

Chrispin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and (on this visit) very spacious. Hotel was clean and quiet - exactly what I was looking for. And my kid goes to Carleton - I chose this hotel for its proximity to the school, and I will book there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mary, Gimli

Stayed 3 nights in Oct 2025

10/10 Excellent

Celin

Stayed 2 nights in Oct 2025

8/10 Good

JIAN, Guelph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ulric

Stayed 1 night in Oct 2025

10/10 Excellent

Ulric

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Stayed 4 nights in Oct 2025

10/10 Excellent

Garrett

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms. Free breakfast from the restaurant was cooked fresh and was quite good. Better than the typical continental breakfast buffet you see in most hotels.
Stayed 2 nights in Oct 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 2 nights in Oct 2025

6/10 Okay

Christina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly the soundproofing is nonexistent, you can hear the people in the opposite rooms and whoever is in the hallway very clearly. The rooms and hotel are very clean, however the bar & grill restaurant has an unpleasant basement smell to it. The hotel and restaurant staff were amazing! They were friendly and had no issues making changes when asked, nor was there a fuss when I had asked for more pillows and towels. Check-in and check-out were quite easy and there is tons of parking available.
Stayed 1 night in Oct 2025

10/10 Excellent

Pierre

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Rosalba

Disliked: Cleanliness, property conditions & facilities, room comfort
The room's cleanliness was acceptable but when two bugs crawled up the duvet cover and the other was under my pillow, that put both my husband and I over the top! These were not small bugs either. What started it was the fact that our checking in was delayed by 20 minutes because the room had yet to be cleaned! Had this been the only thing it would have been acceptable but combined with the bugs on/in the bed, as I said, it put us over the top!!! I had read, in the reviews, about bugs but decided to give the hotel a chance since it is a well known chain, I should have known better! I do expect a full refund for our stay and a call from the management. Photo of the bugs to follow
Stayed 1 night in Oct 2025

6/10 Okay

Humaira

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is quiet and comfortable. The building and decor are a bit dated but it doesn’t look run down. Comfortable beds and easy self-parking.
Stayed 1 night in Oct 2025

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Great staff Great room service. Also 1274Bar and Grill was perfect.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robyn S

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed here while husband was admitted to Civic Hospital. Very close to hospital. Room was clean Property is dated by otherwise fine. Staff was very accommodating and make sure to set up raised toilet seat and grab bar in shower for husband to use when he was discharged from hospital as we had to stay overnight before heading home.
Stayed 2 nights in Oct 2025

4/10 Poor

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why have early online check-in when I have to do everything again, in-person? What a waste of time.
Stayed 3 nights in Oct 2025