8/10 Bueno
Wendy D.
10 ago. 2025
Le gustó: Limpieza
Not for disabled
Peter was a wonderful host and the property is everything you could want. The views are magical and the layout of the property is perfect with balconies that overlook Zermatt. When we booked there was nothing mentioned about accessibility other than “building has lift” which is perfectly correct. BUT there are 44 steps that you must navigate to get there after walking up a switchback. The steps weren’t discussed until we received our check in instructions and it was too late to change accommodations. We contacted Peter about the steps but reassured us telling us the hotel would let us use their lift and we would only need to navigate 4 steps. Wonderful but not accurate. The hotel was very understanding and allowed us to use the when they were open which we found to be not very late in the afternoon AND the third floor is a private residence so the lift only took us half way up. We had to pull a wheelchair up and down 44 steps every time we wanted to come or go. To get to the property you will need a second mortgage on your home if you can’t walk. The taxi ride is 50 US to go up the very steep switchback. For capable individuals it is a WONDERFUL option but we had one person in a wheelchair and two with COPD traveling with us and the situation made it impossible to enjoy our stay as we should have.
Wendy D.
Se hospedó 3 noches en julio de 2025
