6/10 Aceptable
Cliente verificado
21 mar. 2025
Le gustó: Limpieza
Cool house but bad communication made for busted trip
I'll start this by saying that everything other than what I mention below was great. We booked this home not only for its size and aesthetic, but also because it listed "a universal fast charge electric car charger". And that was one of our two cars that our large group would be taking up the mountain. After check in we noticed that the car charger was not there and called the property manager. They said they would call us back by 7pm with an answer. They did not call back. Which was a big deal since we had 10 people that wanted to explore the town and now we were down a car. When we called back the next morning we were told that there is not a car charger and they would be emailing where we could find a car charger in the area. We were looking ourselves as well. They did not email back and I had to call back. We looked for a car charger ourselves, taking time away from our planned activities, only two find our first three stops where either a line ten cars deep for one station, or broken. We finally found a parking garage that had to charge the car overnight. So only one car for 10 people our entire trip. Between that and that lack of communication (no calls / emails back, late calls) our trip was a bust. One manger was very nice and offered us an incredibly low refund. Also, they know this was misstep as they have since corrected the listing for a car charger. Busted trip and bad communication.
Cliente verificado
Se hospedó 2 noches en marzo de 2025