2/10 Terrible
Olga
Jul 3, 2025
Disliked: Cleanliness, staff & service
Needed early check-in after being on 2 planes for 4.5 hrs to attend a family funeral. Called previous day, told I would need to "purchase" Sat night. Wasn't needed bc I had reservation for Sun-Tues. Explained again don't need another night, just a small accommodation. No help. Arrived at 2:35 PM Sun (check-in 3:00, check-out 12:00) asking for whatever room was ready. Told I needed to wait until 3:00. Again explained we were going to a funeral. No help. Told wait 10 mins and room would be ready. 2:50 and told she would waive early check-in fee and gave us our key! My brother was traveling w/us for funeral. Asked about his room and told only 1 was ready. Made him wait until exactly 3:00 although room was ready earlier. As we waited for rooms to be ready, tried to sit in lobby/breakfast area. Tables; floor; seats were disgustingly dirty with food on the chair cushions and tables. Breakfast is over at 10:00AM, I believe. No cleaning. Checked-out on Tues and asked about my stay. Told mgr it was "terrible." Explained what happened during check-in and all she did was reiterate that check-in was 3:00 because people don't always leave their room as they should at 12:00. Only plus, room was clean. They should be ashamed that, during a stressful time with a family-member's funeral, they refused to allow us our rooms 1/2 hr early to change and freshen up after 2 flights from NC. Disgraceful! They should be ashamed!
Olga
Stayed 2 nights in Jun 2025