6/10 Aceptable
Krista A.
1 jun. 2025
Le gustó: Limpieza
In town for memorial with family
We all arrived after 23:30 coming from Arizona, Washington State and California. I was provided a code for entrance 5 days before. We arrived and my code did not work. I called the after hours contact and I was told my code would be accessible in about 45 minutes but that we could enter on a temporary code. We did that and went in. We had only family in the home and there were 10 the first night and additional 4 coming on Monday. There were only enough towels for 6 people and no additional blankets and no shower/bath mats which is dangerous. There also were only 6 spoons and 9 forks and 7 knives in the drawer. I called the after hours contact again and was told due to the hour of the night , we could have 2 people go to the home next store managed by the same owner and get additional towels and linens and silverware. Because it was so late we chose to wait till the next morning to go over with the owners permission and we did get what we needed no problem. That same morning there was only enough hot water for a couple of people to shower. We inquired with the management company again and told them the hot water heater was on vacation mode. Within a reasonable amount of time , they remotely set the water heater correctly. We were in Virginia for my mothers memorial at Arlington National Cemetery and the location was wonderful. Where our stay was fine and the management company was responsive as well as the owner, it was disappointing the home was not ready for our stay.
Krista A.
Se hospedó 4 noches en mayo de 2025