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Aparthotel

The Secret Garden

5.0 star property
5-star luxury aparthotel near Cenote Cristal

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Photo gallery for The Secret Garden

View from room
Panoramic Tree House, Pool View | Living area | Computer monitors
Traditional Apartment, Patio, Pool View | Individually decorated, individually furnished, desk, laptop workspace
Exterior detail
Traditional Apartment, Patio, Pool View | Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Apart-hotel

1 bathroomSleeps 6

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa

Explore the area

View in a map
295 Calle 12 Sur, La Veleta, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Holistika Art Walk
    ‪16 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪42 min drive‬

Room options

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About the neighborhood

Tulum

Oceanside stay.Your stay at this La Veleta aparthotel places you within 3 miles (5 km) of Cenote Cristal and Cenote Escondido. Tulum Mayan Ruins and Playa Ruinas are also within 6 miles (10 km).
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Hospital de Tulum - 14 min walk - 0.8 miles
  • Holistika Art Walk - 16 min walk - 0.9 miles
  • Dos Aguas Park - 19 min walk - 1.0 mile
  • Tulum Beach - 11 min drive - 4.8 miles
  • Tulum Mayan Ruins - 12 min drive - 5.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 37 min drive

Restaurants

  • ‪Delicia - ‬7 min walk
  • ‪Vaivén - ‬5 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬6 min walk
  • ‪El Aguajito Marisqueria - ‬3 min walk
  • ‪Guacamole Club - ‬7 min walk

About this property

The Secret Garden

5-star luxury aparthotel near Cenote Cristal
As a guest of The Secret Garden, you'll find an outdoor pool, spa services, and a terrace. WiFi is free in public spaces. Barbecue grills, multilingual staff, and tour/ticket assistance are also featured at the luxury The Secret Garden. Self parking is free.

Smoking is allowed in designated areas at this 5-star Tulum aparthotel.

  • 6 guestrooms or units
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
The Secret Garden offers 6 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include dining tables. This Tulum aparthotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and computer monitors. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

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Property amenities

Pool/Spa

  • 24-hour pool access
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool toys
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Beach toys
  • Children's books
  • Children's games
  • Children's toys
  • High chair
  • Pool toys

Food and drink

  • Coffee/tea maker
  • Electric kettle

Dining

  • Champagne service
  • Chef service
  • Couples/private dining
  • Dining table
  • Private picnics
  • Wet bar

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area
  • Window screens

Outdoor areas

  • Barbecue grill
  • Fenced yard
  • Firepit
  • Fully-fenced
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundromat nearby

Work spaces

  • Computer monitor
  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Free bottled water
  • Guidebooks
  • Housekeeping (on request) (for a fee)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Meal delivery service
  • Mobile key entry
  • Multilingual staff
  • Proposal/romance packages
  • Restaurant dining guides
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near a train station
  • Near the airport
  • Near the bay
  • Near the ocean

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Mosquito nets

General

  • 6 units
  • Access via exterior corridors
  • Connecting units available
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Smoking

Smoking allowed: in designated areas

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: USD 15 per day
  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, debit cards, cash, mobile payments, Google Pay, and PayPal. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Guests can access their rooms with a mobile device.

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Secret Garden Tulum
The Secret Garden Aparthotel
The Secret Garden Aparthotel Tulum

Frequently asked questions

How close is The Secret Garden to the airport?

The Secret Garden is 25 mi (37-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does The Secret Garden have an airport shuttle?

Airport shuttle services are not available at The Secret Garden.

How close is The Secret Garden to the beach?

This aparthotel is 3.4 mi (18-min drive) from Playa Ruinas and 3.8 mi (12-min drive) from Tulum Beach. Don't forget your sunscreen!

Does The Secret Garden offer free breakfast?

The Secret Garden does not offer free breakfast.

Is there a casino at The Secret Garden?

No, there is no casino at this aparthotel.

What time is check-in at The Secret Garden?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Secret Garden?

This aparthotel offers free self parking.

Does The Secret Garden have a pool?

The Secret Garden features an outdoor pool. Guests can enjoy 24-hour pool access.

Does The Secret Garden have a spa?

This aparthotel doesn't have a spa, but it does offer facials, body treatments, and aromatherapy.

How close is The Secret Garden to downtown Tulum?

The Secret Garden is 0.8 mi away from Tulum.

The Secret Garden Reviews