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The Garden Residences by Casago

Property class: 4
4-star apartment near Tulum Mayan Ruins

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Photo gallery for The Garden Residences by Casago

A modern outdoor area with a pool, dining table, chairs, and potted plants.
Exterior
A glass door entrance with a hammock and potted plants, leading to an outdoor area with a sandy ground and trees.
A modern living room with a wooden dining table, a sofa, and a TV mounted on the wall.
A modern outdoor dining area with a wooden table and chairs, a bar counter, and hanging wicker lights.

Reviews

2.0 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 353.8 sq ft

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Gym
  • Outdoor Space

Explore the area

View in a map
C. Iximche,, Lote 002 Mz 007, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪13 min walk‬
  • Place, Hunab Lifestyle Center
    ‪13 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

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About the neighborhood

Tulum

Zama stay.Your stay at this Zama apartment places you within 2 miles (3 km) of Dos Aguas Park and Hunab Lifestyle Center. Jaguar Park and Hospital de Tulum are also within 2 miles (3 km).
View more Apartments in TulumOpens in a new window

What's nearby

  • Jaguar Park - 13 min walk - 0.7 miles
  • Hunab Lifestyle Center - 13 min walk - 0.7 miles
  • Dos Aguas Park - 17 min walk - 0.9 miles
  • Hospital de Tulum - 4 min drive - 1.1 miles
  • Tulum Mayan Ruins - 11 min drive - 3.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Coco Cafe - ‬9 min walk
  • ‪Nimeño Bakery - ‬11 min walk
  • ‪Rossina - ‬8 min walk
  • ‪Jasmine - ‬8 min walk
  • ‪Xibak Tulum - ‬12 min walk

About this property

The Garden Residences by Casago

4-star apartment near Tulum Mayan Ruins
This apartment offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. This apartment also features a rooftop terrace, a garden, and a picnic area.

This 4-star Tulum apartment is smoke free.

  • 1 guestroom or unit
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Storage area for luggage
  • Concierge
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site
Air-conditioned accommodations at this apartment offer safes and complimentary toiletries. Accommodations are furnished with single sofa beds and dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with separate dining areas.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions come with premium digital channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free offsite parking

Kitchen

  • Blender
  • Freezer
  • Griddle
  • Ice maker
  • Toaster

Dining

  • Dining table

Bedrooms

  • 1 bedroom
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area

Entertainment

  • Smart TV with premium digital channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Safe
  • Virtual front desk

Location highlights

  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Bed sheets changed on request
  • Garden
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at this apartment

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Smoking

Smoking is not permitted

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Phimai Tulum By Casago Tulum
Phimai Garden Tulum by Casago Tulum
Phimai Garden Tulum by Casago Apartment
Phimai Garden Tulum by Casago Apartment Tulum

Frequently asked questions

How close is The Garden Residences by Casago to the airport?

This apartment is 26.8 mi (46-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does The Garden Residences by Casago have an airport shuttle?

Airport shuttle services are not available at this apartment.

How close is The Garden Residences by Casago to the beach?

This apartment is 3.3 mi (11-min drive) from Tulum Beach and 3.3 mi (17-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does The Garden Residences by Casago offer free breakfast?

This apartment does not offer free breakfast.

Is there a casino at The Garden Residences by Casago?

No, there is no casino at this apartment.

What time is check-in at The Garden Residences by Casago?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at The Garden Residences by Casago?

Free parking is not available at this apartment.

Does The Garden Residences by Casago have a pool?

This apartment features an outdoor pool.

Does The Garden Residences by Casago have a spa?

There are no spa services available at this apartment.

How close is The Garden Residences by Casago to downtown Tulum?

This apartment is 0.9 mi away from Tulum.

The Garden Residences by Casago Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

2.0/10

Cleanliness

Reviews

Verified review

2/10 Terrible

Baldemar

Disliked: Cleanliness, room comfort, communication

Corrupt property

I didn’t see anything “stained lines” could have been from a previous guest. But on another note my bank did confirm that the charge of $69.48 did in fact link to a company that you do business with. I had to file a dispute. I know for a fact that the only time I used that card was on 11/7 with your agent. The unauthorized charges was also on 11/7. I’m quite upset about that. Also I’m upset that my glasses (worth over $300.00 US)were stolen at your property. I don’t believe an other guest stole’s them. If you attempt to charge me extra, I will peruse legal action against your company. And you should look into your employees for mishandling my credit card and not turning in guest property.
Stayed 13 nights in Jul 2025

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