See all properties

City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
4-star hotel near Castle Hill

Choose dates to view prices

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Surrounded by lush vegetation, this pool area offers a serene atmosphere with a soothing waterfall feature.
Enjoy a compact living space with a kitchenette, dining area, and flat-screen TV.
Experience the sleek, modern design of this stylish space, featuring a spacious reception area with a comfortable seating area, a large mirror, and a flat-screen TV.
Relax in comfort with a large bed positioned against a wall, flanked by a window and air conditioning unit.
Stroll through the serene garden, surrounded by a variety of trees and shrubs, along a winding paved pathway.

Popular amenities

  • Room service
  • Bar
  • Hot Tub
  • Parking available
  • Breakfast available

Explore the area

Map
143 Wills Street, Townsville, QLD, 4810
  • Castle Hill
    ‪5 min walk‬
  • Strand Park
    ‪18 min walk‬
  • Magnetic Island Ferry Terminal
    ‪20 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

9.4 out of 10
Exceptional
(15 reviews)
  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Kitchenette

Executive Kitchenette | 1 bedroom, in-room safe, desk, laptop workspace

Executive Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Standard Apartment

1 bedroom, in-room safe, desk, laptop workspace

Standard Apartment

  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

View all photos for Traditional Cottage

Traditional Cottage | 1 bedroom, in-room safe, desk, laptop workspace

Traditional Cottage

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(5 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Townsville

City center stay.Stay at this Townsville hotel and you'll be within half a mile (1 km) of Castle Hill and 2 miles (3 km) of Maritime Museum of Townsville. Museum of Tropical Queensland and Queens Gardens are also within 2 miles (3 km).

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • The Strand Beach - 11 min walk - 0.6 miles
  • Queensland Country Bank Stadium - 16 min walk - 0.9 miles
  • Strand Park - 18 min walk - 1.0 mile
  • Magnetic Island Ferry Terminal - 20 min walk - 1.1 miles

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Victoria Bridge - ‬6 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬10 min walk
  • ‪City Lane & City Arcade - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

4-star hotel near Castle Hill
City Oasis Inn Townsville, SureStay Collection by BW offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business center on site. Barbecue grills, tour/ticket assistance, and a garden are also featured at the business-friendly City Oasis Inn Townsville, SureStay Collection by BW. Self parking is free.

This 4-star Townsville hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • 3 buildings
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with safes and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Languages

English

Similar properties

Relax by the tranquil pool surrounded by palm trees and enjoy a peaceful evening.

Seahaven Resort

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 133 reviews
$124 nightly
The price is $137
Jul 29 - Jul 30
Total includes taxes and fees
Seahaven Resort

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • HDTV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33 per night.
  • Cribs (infant beds) are available for AUD 25 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

How close is City Oasis Inn Townsville, SureStay Collection by BW to the airport?

City Oasis Inn Townsville, SureStay Collection by BW is 4.1 mi (13-min drive) away from the Townsville, QLD (TSV) airport, the closest popular airport to the property.

Does City Oasis Inn Townsville, SureStay Collection by BW have an airport shuttle?

Airport shuttle services are not available at City Oasis Inn Townsville, SureStay Collection by BW.

How close is City Oasis Inn Townsville, SureStay Collection by BW to the beach?

This hotel is a short 11-minute walk from The Strand Beach and 2.1 mi (8-min drive) from Pallarenda. Don't forget your sunscreen!

Does City Oasis Inn Townsville, SureStay Collection by BW offer free breakfast?

Free breakfast isn’t offered at City Oasis Inn Townsville, SureStay Collection by BW, but cooked-to-order breakfast is offered for a fee of between AUD 8 and 25 for adults, AUD 5 and 25 for children.

Is there a casino at City Oasis Inn Townsville, SureStay Collection by BW?

No, there is no casino at this hotel.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: 6:00 PM.

Is there free parking at City Oasis Inn Townsville, SureStay Collection by BW?

This hotel offers free self parking. Extended parking is available for AUD 7.5 per night.

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

City Oasis Inn Townsville, SureStay Collection by BW features an outdoor pool.

Does City Oasis Inn Townsville, SureStay Collection by BW have a restaurant?

City Oasis Inn Townsville, SureStay Collection by BW is home to Sidewalk Cafe & Bar, which features al fresco dining.

Does City Oasis Inn Townsville, SureStay Collection by BW have a spa?

There are no spa services available at this hotel.

How close is City Oasis Inn Townsville, SureStay Collection by BW to downtown Townsville?

City Oasis Inn Townsville, SureStay Collection by BW is 0.3 mi away from Townsville.

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 512 reviews
Rating 8 - Good. 219 out of 512 reviews
Rating 6 - Okay. 40 out of 512 reviews
Rating 4 - Poor. 18 out of 512 reviews
Rating 2 - Terrible. 5 out of 512 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2025

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025

4/10 Poor

Aaron

Traveled with partner
Felt like i was looked down apon and made to use money on bankcard for deposit on room when i had cash for deposit then to recieve cash deposit back..not use to be treated like that.....
Stayed 2 nights in Nov 2024

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

6/10 Okay

Emily

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.
Stayed 6 nights in Dec 2024

10/10 Excellent

Elly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jan 2025

6/10 Okay

DANIELA

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Great pool, my Son and I loved it.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ian

Traveled with group
Very small and very noisy
Stayed 1 night in Nov 2024

10/10 Excellent

Badraa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024

10/10 Excellent

Catherina

Liked: Cleanliness, staff & service, property conditions & facilities

Saving grace.

The room was quite cramps, mostly due to the fact that there was a small double bed and one single bed, if 3 people were staying there I can’t imagine how crampt it would be, the bathroom was laid out well, shower heat was difficult to control, the pool area was nice and the laundry area was great. Saving grace: the staff were really nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having pondered over several accomodation establishments on the net, I settled on The City Oasis Inn from the reviews of previous patrons. And I wasn't disappointed. Very friendly and helpful staff, a room that was freshly decorated, modern, spotlessly clean and quiet - with well insulated walls. Modern air con and not the noisy old type meant less noise too. Coupled with a super comfy bed and pillows made my stay in Townsville all the better. So much so, that I extended my stay by several days, predominantly because the room was so good, giving me more opportunity to explore Townsville. The location is an easy walk to both the CBD with its wealth of bars, shops and eateries, and the fabulous Strand for the lazy days by the beach.
Stayed 3 nights in Oct 2024

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big fan of almost everything. Got me in at midnight when another placed valued me. The shower was a bit cramped but if that's my biggest drama in life, I'm set. Thanks guy.
Stayed 2 nights in Sep 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Peita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was good…just what I was after
Stayed 3 nights in Aug 2024

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice clean quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Lindsey

Stayed 1 night in Jul 2024