Hotel Grand Chancellor Townsville

4.5 star property
4.5-star hotel perfect for exploring Townsville

Choose dates to view prices

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
Property preview
In-room safe, desk, laptop workspace, blackout drapes
View from property
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

Standard Twin

8.4 out of 10
Very good
(22 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard King

9.4 out of 10
Exceptional
(21 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Executive King

8.4 out of 10
Very good
(10 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 2

One Bedroom Apartment

  • Sleeps 2

Executive Suite

  • Sleeps 2

Standard King Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

About the neighborhood

Townsville

City center stay.With a stay at this Townsville hotel, you'll be steps from Perc Tucker Regional Gallery and within a 10-minute walk of Maritime Museum of Townsville. Museum of Tropical Queensland and Cultural Centre Townsville are also within half a mile (1 km).

What's nearby

  • Castle Hill - 8 min walk - 0.5 miles
  • Museum of Tropical Queensland - 8 min walk - 0.5 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Magnetic Island Ferry Terminal - 15 min walk - 0.8 miles

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪Pedlar Project - ‬1 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪The TapHouse Townsville - ‬2 min walk

About this property

Hotel Grand Chancellor Townsville

4.5-star hotel perfect for exploring Townsville
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Meeting rooms
  • Built in 1976
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.


WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

How close is Hotel Grand Chancellor Townsville to the airport?

Hotel Grand Chancellor Townsville is 4.2 mi (14-min drive) away from the Townsville, QLD (TSV) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on Dec 7, 2025 start from $106.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Grand Chancellor Townsville have an airport shuttle?

Airport shuttle services are not available at Hotel Grand Chancellor Townsville.

How close is Hotel Grand Chancellor Townsville to the beach?

This hotel is a short 13-minute walk from The Strand Beach and 2.2 mi (9-min drive) from Pallarenda. Don't forget your sunscreen!

Does Hotel Grand Chancellor Townsville offer free breakfast?

Free breakfast isn’t provided at Hotel Grand Chancellor Townsville, but buffet breakfast is offered for a fee of AUD 29 for adults and AUD 14.50 for children. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 6:30 AM to 10 AM.

Is there a casino at Hotel Grand Chancellor Townsville?

No, there is no casino at this hotel.

What time is check-in at Hotel Grand Chancellor Townsville?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

Is there free parking at Hotel Grand Chancellor Townsville?

Free parking is not available at this hotel. Self parking is available for AUD 15.00 per day.

Does Hotel Grand Chancellor Townsville have a pool?

Hotel Grand Chancellor Townsville does not have a pool.

Does Hotel Grand Chancellor Townsville have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Grand Chancellor Townsville have a spa?

There are no spa services available at this hotel.

How close is Hotel Grand Chancellor Townsville to downtown Townsville?

Hotel Grand Chancellor Townsville is 0.1 mi away from Townsville.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1000 reviews
Rating 8 - Good. 360 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Central.
Stayed 3 nights in Aug 2025

6/10 Okay

Gina

Liked: Staff & service

Great customer service

Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Footy nights

Always nice to stay here. It’s close to everything and within walking distance to the stadium
Stayed 1 night in Aug 2025

6/10 Okay

Conal

View from room was amazing. Staff all very friendly good location just getting a little dated.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dong Yue

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff member explained the matter in a blunt and arrogant manner, even suggesting that if I was dissatisfied, I could consider staying elsewhere. In addition, there appears to be a flaw in the hotel’s door design, as the noise from closing any room door can be clearly heard across the entire floor.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ross

Stayed 4 nights in Jul 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities

Townsville

Great location, helpful staff but room was too cold
Stayed 2 nights in Aug 2025

8/10 Good

peter, Canberra, Australia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms need a serious upgrade
Stayed 4 nights in Jul 2025

6/10 Okay

Courtney

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location, cannot fault! Walk to the strand, walk to the stadium, Sunday markets on the doorstep. The room cleanliness was disappointing, it had mold over the bathroom door and on the ceiling in the main room area. Assess to the motel with a car to check in was frustrating as it only has a small loading zone at the front of building and another one at the rear which was at peak times unavailable. Car park for the motel is an external which doesn’t connect directly to motel through basement, not a major just inconvenient.
Stayed 2 nights in Jul 2025

10/10 Excellent

Renee, Cannonvale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Good location to stadium, Cowboys Leagues club and Palmer street for food. Will stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

Manvir

Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the centre of town

The pool was out of order but otherwise a very centrally and conveniently located hotel close to many great restaurants and bars.
Stayed 4 nights in May 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Grand Chancellor. Gian is a remarkable employee who checked us in and helped with taxi bookings, breakfast bookings and all our other needs. We would like to thank Gian very much. Would highly recommend staying here as it was so convenient and met all our needs. Very happy customers indeed and we will be back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

mark

Warm water on Sat night, that is just hot on full.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Location good. No complaints
Stayed 1 night in Jul 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Dianne

Traveled with partner
Liked: Amenities, property conditions & facilities
Big room but the bathroom was a bit run down, no water pressure in shower. No double glazing on windows meant you could hear other people in other rooms and balconies below.
Stayed 3 nights in Jul 2025

2/10 Terrible

MArk and Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Trang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice and central and an easy walk to the QCB stadium (the reason we go there in the first place). It needs a bit of TLC, looking old, cracked vanity, loose taps and again, rooftop pool not working- 3rd year in a row. Staff are great especially given what they have to work with. Place is very clean and food good.
Stayed 3 nights in Jul 2025

10/10 Excellent

owen

Liked: Cleanliness, amenities, property conditions & facilities
I like the overall convenience of the property in relation to the Cowboys Leagues Club, Stadium and Ferry. Staff we also very friendly and helpful.
Stayed 2 nights in Jul 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Excellent room right downtown near the entertainment, a market out on the street in front of the hotel on Sundays
Stayed 2 nights in Jun 2025

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Jun 2025