2/10 Terrible
Keith
Traveled with family
Aug 9, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi for first night, had to leave the hotel to work using public wifi; when manager was called he insisted there was no problem even if Jennifer informed us techs had been called to work on wifi issues for the past 2 days; had to show front desk employee recorded videos from multiple iphones showing wifi not available. Dry blood stains on the bedsheets, clump of dog hair in bath tub even though i clearly stated in my online check in that i was highly allergic to dogs, clogged sinks in both rooms, roaches in one of the rooms, rude housekeeping employees, housekeeper was mad bcz she had to come change the blood stained bed sheets, she didn’t know that Spanish was my fourth language, was talking about her displeasure to her coworker. She went through 3 different bed sheets and 2 comforters before she found clean ones which made her more furious! Ripped the stained sheets in half in front us, she just barged in, didn’t knock on the door, When complaining to the front desk clerk she asked if i knew the name of the housekeeper, which i didn’t cz i didn’t see a name tag; she then asked me if she’s a redhead which i confirmed and she replied: i had a feeling it was her bcz it’s not a first time we have complaints about her! breakfast boiled eggs were old, overcooked, smelled. Did not have a clock in room 206. When complaining upon check out the front desk clerk said to expect a call from the manager who was scheduled to come in at 1pm that day, but we never did get the call!
Keith
Stayed 2 nights in Aug 2025
