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Verwood Hotel & Serviced Residence

Property class: 4
Family-friendly 4-star hotel near Pakuwon Mall

Choose dates to view prices

Photo gallery for Verwood Hotel & Serviced Residence

A swimming pool with a bridge, lounge chairs, and potted plants.
A spacious lobby with multiple seating areas, a central decorative plant, and large windows allowing natural light.
A spa room with a bathtub, a small table with toiletries, and a potted plant.
A buffet with various dishes in metal serving containers.
A hotel room with a large bed, a chair, a small table, and a decorative wall piece.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jl. Raya Kupang Indah, Surabaya, East Java, 60189
  • Place, Al-Akbar Mosque
    ‪8 min walk‬
  • Place, Ciputra World Mall
    ‪3 min drive‬
  • Place, Airlangga University
    ‪15 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Deluxe King Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, a patterned carpet, a wooden headboard, a wall-mounted light fixture, and a door with a sign.

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

A hotel room with a large bed, a desk, a chair, and a decorative wall piece.

Superior Double Room

  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a large bed, a desk, a chair, and a decorative wall piece.

Deluxe Double Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, a small round table, and a sofa.

Executive Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Apartment 1 Bedroom Deluxe Suite

A modern living room with a flat-screen TV, a coffee table, a sofa, a kitchen area with a refrigerator, and a trash bin.

Apartment 1 Bedroom Deluxe Suite

  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Deluxe Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Surabaya

Near the airport.Within 6 miles (10 km) of this Surabaya hotel, you'll find Submarine Monument and Heroic Monument. Al Akbar Mosque and Red Bridge are also within 6 miles (10 km).

What's nearby

  • Al-Akbar Mosque - 8 min walk - 0.4 miles
  • Ciputra World Mall - 3 min drive - 1.5 miles
  • Pakuwon Mall - 5 min drive - 2.8 miles
  • Tunjungan Plaza - 9 min drive - 5.9 miles
  • Airlangga University - 15 min drive - 9.4 miles

Getting around

  • Surabaya Gubeng Station - 9 min drive
  • Kertomenanggal Station - 9 min drive
  • Surabaya (SUB-Juanda) - 30 min drive

Restaurants

  • ‪Ah Pek Kopitiam - ‬5 min walk
  • ‪McDonald's & McCafé - ‬8 min walk
  • ‪Shamrock Kitchen & Bar - ‬4 min walk
  • ‪Halim Restaurant - ‬5 min walk
  • Pangsit Mie Palu

About this property

Verwood Hotel & Serviced Residence

Family-friendly 4-star hotel near Pakuwon Mall
Verwood Hotel & Serviced Residence offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a fitness center, and spa services are also featured at the family-friendly Verwood Hotel & Serviced Residence. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 467 guestrooms or units
  • Meeting rooms
  • Deli
  • Childcare (free)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Verwood Hotel & Serviced Residence offers 467 air-conditioned accommodations with safes and complimentary bottled water. LED televisions come with cable channels. Bathrooms include slippers, bidets, and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 2 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Four Points by Sheraton Surabaya, Pakuwon Indah
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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 236 reviews
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Total with taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Weekday buffet breakfast available 5:30 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Up to 4 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Somerset Hotel & Serviced Residence
Somerset Surabaya Hotel & Serviced Residence
Somerset Surabaya Serviced Residence
Surabaya Somerset Hotel
Somerset Surabaya Hotel & Serviced Residence Java
Somerset Surabaya Hotel And Serviced Residence
Verwood Hotel Serviced Residence Surabaya
Somerset Surabaya
Somerset Hotel Surabaya
Verwood Hotel Serviced Residence
Verwood Serviced Residence Surabaya
Verwood Serviced Residence
Somerset Surabaya Hotel Serviced Residence
Verwood Hotel
Somerset Surabaya Hotel
Verwood & Serviced Surabaya
Verwood Hotel & Serviced Residence Hotel
Verwood Hotel & Serviced Residence Surabaya
Verwood Hotel & Serviced Residence Hotel Surabaya

Frequently asked questions

How close is Verwood Hotel & Serviced Residence to the airport?

Verwood Hotel & Serviced Residence is 11.8 mi (30-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Verwood Hotel & Serviced Residence?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at Verwood Hotel & Serviced Residence on Sep 4, 2026 start from $34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Verwood Hotel & Serviced Residence have an airport shuttle?

Verwood Hotel & Serviced Residence offers an airport shuttle 24 hours a day, at scheduled times, for a charge of IDR 260000 per vehicle, one way.

How close is Verwood Hotel & Serviced Residence to the beach?

This hotel is 12.6 mi (41-min drive) from New Kenjeran Beach.

Does Verwood Hotel & Serviced Residence offer free breakfast?

Free breakfast isn’t provided at Verwood Hotel & Serviced Residence, but buffet breakfast is offered for a fee of IDR 150000 per person.

Is there a casino at Verwood Hotel & Serviced Residence?

No, there is no casino at this hotel.

What time is check-in at Verwood Hotel & Serviced Residence?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Verwood Hotel & Serviced Residence?

This hotel offers free self parking.

Does Verwood Hotel & Serviced Residence have a pool?

Verwood Hotel & Serviced Residence features an outdoor pool and a children's pool.

Does Verwood Hotel & Serviced Residence have a restaurant?

Verwood Hotel & Serviced Residence is home to Terakota, which features international cuisine.

Does Verwood Hotel & Serviced Residence have a spa?

This hotel has a spa, which features body scrubs, aromatherapy, and reflexology.

How close is Verwood Hotel & Serviced Residence to downtown Surabaya?

Verwood Hotel & Serviced Residence is 1.2 mi away from Sukomanunggal.

Verwood Hotel & Serviced Residence Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 136 reviews
Rating 8 - Good. 65 out of 136 reviews
Rating 6 - Okay. 37 out of 136 reviews
Rating 4 - Poor. 12 out of 136 reviews
Rating 2 - Terrible. 6 out of 136 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very comfortable, great breakfast, gym and pool are clean and functional. Staff are very helpful. Had not stayed here for a few years, but will be returning.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per usual, the breakfast was excellent, staff were very helpful and our stay was very comfortable. Our previous stay in an apartment was a little disappointing, but this time everything was great.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Novita

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip through Java, stayed in one of the apartments. Very comfortable and, as usual, the staff, service and breakfast are excellent. Easy access to the tol and city Grab meals or room service are easy options.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant is very good. You can also order food via Grab. Bluebird taxi is fast.
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

KOJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAD A RELAXING TIME.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Hideyuki

Disliked: Cleanliness, property conditions & facilities
The towels in the room smelled bad.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
施設は古めですが、交通の便や泊まり慣れているので気に入っています。 窓がしっかり閉める事ができず隙間がある為外部の音が入って来る事はかなり不満です。（夜中のお経等）　個人的に言うと固定のシャワーが使いにくいのでホースタイプにしてくれると嬉しいですが
Stayed 13 nights in Mar 2026
Verified review

4/10 Poor

秋彦

Disliked: Cleanliness, amenities, property conditions & facilities
1. スタッフの対応は以前と変わりなく好感が持てる。 2. 客室はトイレが古い、またシャワーは水量不足、 バスタタブの汚れ、シャワー等のコーキング材の 　処置が酷く作業のクオリティーが低い、また日本人 　女性からは敬遠されるレベル 3. アメニティーは最小限、レベルアップが必要 4. 空調機のコントローラー等、設備が全体に古い 5. EVが3基中1基非稼働、到着しても扉が開かない 6. 朝食のバリエーションが以前と比較して減った。 7. ホテルで換金できない。ゴルフ場の予約も限定的 　ブロモツアー等のサポートが得られない。 ※全体に10年間よりサービスの質低下とホテル全体の 　清潔感が失われていると感じた。
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

Hayashi

Disliked: Cleanliness, amenities, property conditions & facilities
洗面台、ｼｬﾜｰﾙｰﾑの排水不良、ﾊﾞｽﾀｵﾙが汚い、ﾍﾞｯﾄﾞﾒｰｷﾝｸﾞ、ｼｰﾂ等の取り換えが毎日なされない。
Stayed 7 nights in Nov 2025
Verified review

4/10 Poor

Koichi

Disliked: Amenities
ベッドにコンセントがない 日本仕様コンセントが緩い
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
部屋の窓にカギ（ロック）が無く完全に閉める事が出来ないので外の騒音が入って来る。 風が強いと窓を閉めてあっても隙間が大きくなり外の騒音がかなりの音で聞こえて早朝のお祈りの音で起こされた。ロックはちゃんと着けて欲しい。 あと自分は固定のシャワーが嫌いなのでそれはちょっと困る。 スタッフ等　この2点以外は特に問題有りません。
Stayed 13 nights in Jan 2025
Verified review

6/10 Okay

Sakae

Liked: Cleanliness, staff & service
普通のホテル。
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Hideyuki

Disliked: Cleanliness, amenities, property conditions & facilities
今回の部屋はテレビは映らないので替えてもらったが、変わった部屋は冷蔵庫の扉が壊れていた。
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
こちらに来た時は毎回ここなので安心しています。　 不満があるとすれば固定式のシャワーですかね〜
Stayed 11 nights in Jan 2024
Verified review

8/10 Good

Hiroshi

Liked: Staff & service, amenities
インドネシアに行くと毎回このホテルなので安心感はある。　水廻り等に多少気になる点はあるが気に入っています。
Stayed 12 nights in Nov 2023
Verified review

6/10 Okay

YOSHIMASA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
値段相応
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
こちらに来ると毎回使っているので安心出来る
Stayed 8 nights in Aug 2023
Verified review

4/10 Poor

Hideyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
以前に比べて兎に角汚い部屋でした。 ドアノブは壊れているし、スタッフに言っても治しに来ない。 料理も以前に比べてとても不味いのに高価格。
Stayed 1 night in Jun 2022
Verified review

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
バスタブがあるはずがなかった。
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Low Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel like home

The hotel is quite old my clean and comfortable Service was good and staffs are friendly
Stayed 1 night in Apr 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
風呂場が古く、又とても汚い。 洗面室のコップとミニバーのコップが汚れていて、不快でした。 外の音が聞こえてうるさい。
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

DOO HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

다시한번

위치, 청결, 친절함, 가격등 모든면에서 흠잡을수없는 호텔임 ㆍ 특히 호텔에서 주안다공항까지 20~30분 소요거리여서 비행기이용하실분은 최적의 위치입니다
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊客のマナーにもよりますが概ね毎回静かに落ち着いて過ごせます。 部屋の灯りをもう少し明るく出来ると助かります。
Stayed 7 nights in Nov 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
水回り、特に洗面台、ふろ場の排水が悪く水がなかなか流れない。 シャワーはお湯の出方が悪く、殆ど水に近い冷たさでシャワーをせざるを得なかった。又、バスタオルの清潔感に欠ける。 ハンドタオルが無い。四つ星ホテルにしては冷蔵庫内に飲み物を入れてない。等々四つ星ホテルと言えるグレードか疑問。御社を通じた予約は問題なくスムースだった。
Stayed 6 nights in Sep 2019

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