See all properties

Shangri-La Surabaya

Property class: 5 and above
Family-friendly 5-star hotel near Tunjungan Plaza

Choose dates to view prices

Photo gallery for Shangri-La Surabaya

A poolside area with lounge chairs, a spherical hanging chair, and a well-maintained garden with palm trees and shrubs.
A reception desk with a sign reading "NISHIMURA RESTAURANT" and a potted plant beside it.
A bar area with a stone arch, bar counter, and seating.
A spacious hotel lobby with multiple seating areas, a staircase, and large windows.
A pool area with lounge chairs, umbrellas, and a small hut-like structure.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
  • Place, Ciputra World Mall
    ‪8 min walk‬
  • Place, Surabaya Town Square
    ‪2 min drive‬
  • Place, Lapangan Thor Stadium
    ‪5 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Club Deluxe 1 King

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a small table, and a view of the city.

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Horizon Club Executive 1 King

A hotel room with a bed, a sofa, a desk, and a chair.

Horizon Club Executive 1 King

  • City view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A hotel room with a bed, a sofa, a desk, and a chair.

Executive Suite

  • City view
  • 904 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Horizon Club, Deluxe Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

You may also like

Ad
A hotel room with a large bed, a desk, a chair, and a city view through large windows.

Doubletree By Hilton Surabaya

Surabaya Center
  • Pool
  • Kids pool
  • Parking included
  • Restaurant
9.2 out of 10, Wonderful, 157 reviews
$64 nightly
The price is $71
Oct 25 - Oct 26
Total with taxes and fees
Doubletree By Hilton Surabaya

About the neighborhood

Surabaya

In shopping district.You'll be within half a mile (1 km) of Ciputra World Mall and 2 miles (3 km) of Al-Akbar Mosque with a stay here. Lapangan Thor Stadium and Surabaya Town Square are also within 2 miles (3 km).

What's nearby

  • Ciputra World Mall - 8 min walk - 0.4 miles
  • Al-Akbar Mosque - 2 min drive - 1.1 miles
  • Surabaya Town Square - 2 min drive - 1.3 miles
  • Lapangan Thor Stadium - 5 min drive - 1.7 miles
  • Tunjungan Plaza - 7 min drive - 4.6 miles

Getting around

  • Wonokromo Station - 13 min drive
  • Surabaya Pasar Turi Station - 19 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪Jamoo Restaurant - ‬1 min walk
  • ‪IKI/SUI - ‬8 min walk
  • ‪Citilites Sky Club & Bistro - ‬9 min walk
  • ‪Brown Bear Bakery Cafe - ‬8 min walk
  • ‪Saga Japanese Restaurant - ‬9 min walk

About this property

Shangri-La Surabaya

Family-friendly 5-star hotel near Tunjungan Plaza
Shangri-La Surabaya offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 17255 square feet (1603 square meters) and includes a conference center. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Surabaya. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 365 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 17255 sq ft of conference space
  • 1603 sq m of conference space
  • Built in 1995
  • Nightclub
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

A modern hotel with a distinctive curved glass structure, multiple floors, and a rooftop area with outdoor seating.
Four Points by Sheraton Surabaya, Pakuwon Indah
Surabaya
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 245 reviews
$76 nightly
The price is $83
Oct 25 - Oct 26
Total with taxes and fees
Four Points by Sheraton Surabaya, Pakuwon Indah

Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch smart TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 605000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 55110, 9120207170785

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

How close is Shangri-La Surabaya to the airport?

Shangri-La Surabaya is 12.8 mi (35-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Shangri-La Surabaya?

As of Oct 17, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on Oct 25, 2026 start from $73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shangri-La Surabaya have an airport shuttle?

Airport shuttle services are not available at Shangri-La Surabaya.

How close is Shangri-La Surabaya to the beach?

This hotel is 9.6 mi (43-min drive) from New Kenjeran Beach.

Does Shangri-La Surabaya offer free breakfast?

Free breakfast isn’t provided at Shangri-La Surabaya, but buffet breakfast is offered for a fee of USD 24 for adults and USD 12 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at Shangri-La Surabaya?

No, there is no casino at this hotel.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Shangri-La Surabaya?

This hotel offers free self parking. Valet parking is available for USD 5 per day.

Does Shangri-La Surabaya have a pool?

Shangri-La Surabaya features an outdoor pool and a children's pool. Guests can enjoy pool access from 6:00 AM to 8:00 PM.

Does Shangri-La Surabaya have a restaurant?

Yes, there are 5 restaurants on site.

Does Shangri-La Surabaya have a spa?

This hotel has a spa, which features mani/pedis, hot stone massages, and facials.

How close is Shangri-La Surabaya to downtown Surabaya?

Shangri-La Surabaya is 3.3 mi away from Surabaya.

Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 268 reviews
Rating 8 - Good. 86 out of 268 reviews
Rating 6 - Okay. 24 out of 268 reviews
Rating 4 - Poor. 6 out of 268 reviews
Rating 2 - Terrible. 5 out of 268 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quite comfortable and nice. staff also very helpful.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated room, comfe & clean
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel, although it's slightly aged, but the experience was nice. And the price is reasonable.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Awesome
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first stay in Surabaya, choosing Shangri-La Surabaya was absolutely the right decision. The room was spacious, clean, and extremely comfortable. The lounge had a wonderful atmosphere, and the warm hospitality from the friendly staff made the experience even more enjoyable. I would also like to especially mention the lovely female staff member who assisted me during both check-in and check-out — her service was truly outstanding. I would definitely love to stay here again on my next visit to Surabaya. Thank you very much for the wonderful hospitality.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very kind and smiling
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

Liked: Room comfort
Swimming pool is great
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really recommendable

Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good and comfortable
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast too busy not well service
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Breakfast management to be improved when a lot people wait long time, customer order not well manage,
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness
One morning, I could not take a breakfast in time for my departure from the hotel due to many local visitors.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty.
Stayed 1 night in Apr 2023
Verified review

6/10 Okay

Service was slow or non existant around the pool, where i spent most of my time.
Stayed 2 nights in Jan 2025

Explore More Ways to Travel with Travelocity