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The Windsor Hotel by Hoco Hotels Collection

2.5 star property
Hotel near Stratford City Hall in Stratford

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite | 1 bedroom, individually decorated, blackout drapes, iron/ironing board
Mini Suite | 1 bedroom, individually decorated, blackout drapes, iron/ironing board
Building design
Reception
King Suite | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Avon Theatre
    ‪2 min walk‬
  • Stratford City Hall
    ‪3 min walk‬
  • Festival Theatre
    ‪15 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪57 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Suite

King Suite | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 235 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.2 out of 10
Good
(7 reviews)
  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Mini Suite

Mini Suite | 1 bedroom, individually decorated, blackout drapes, iron/ironing board

Mini Suite

8.0 out of 10
Very good
(8 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Stratford

In shopping district.Steps from the hotel, you'll find Stratford City Hall and Avon Theatre. Studio Theatre and Avon River are also within half a mile (1 km).

What's nearby

  • Avon Theatre - 2 min walk - 0.1 miles
  • Stratford City Hall - 3 min walk - 0.2 miles
  • Avon River - 3 min walk - 0.2 miles
  • Festival Theatre - 15 min walk - 0.8 miles
  • Stratford Country Club - 3 min drive - 1.4 miles

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Gilly's Pubhouse - ‬2 min walk
  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪Cafe Bouffon - ‬3 min walk
  • ‪Mercer Kitchen/BeerHall/Hotel - ‬4 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel near Stratford City Hall in Stratford
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Windsor Hotel by Hoco Hotels Collection also features concierge services and an elevator. Parking is available for a fee.

This Stratford hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 4 levels
  • Built in 1881
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Lobby

Best Western Plus The Arden Park Hotel

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,107 reviews
$137 nightly
The price is $161
Sep 14 - Sep 15
Total with taxes and fees
Best Western Plus The Arden Park Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

Frequently asked questions

How close is The Windsor Hotel by Hoco Hotels Collection to the airport?

The Windsor Hotel by Hoco Hotels Collection is 33.4 mi (50-min drive) away from the London, ON (YXU-London Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Windsor Hotel by Hoco Hotels Collection?

As of Sep 6, 2025, prices found for a 1-night stay for 2 adults at The Windsor Hotel by Hoco Hotels Collection on Sep 29, 2025 start from $88.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Windsor Hotel by Hoco Hotels Collection have an airport shuttle?

Airport shuttle services are not available at The Windsor Hotel by Hoco Hotels Collection.

Does The Windsor Hotel by Hoco Hotels Collection offer free breakfast?

Free breakfast isn’t provided at The Windsor Hotel by Hoco Hotels Collection, but continental breakfast is offered for a fee of CAD 20 for adults and CAD 20 for children. It's available every day from 8:00 AM to 10:00 AM.

Is there a casino at The Windsor Hotel by Hoco Hotels Collection?

No, there is no casino at this hotel.

What time is check-in at The Windsor Hotel by Hoco Hotels Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Windsor Hotel by Hoco Hotels Collection?

Free parking is not available at this hotel. Self parking is available for CAD 20 per night.

Does The Windsor Hotel by Hoco Hotels Collection have a pool?

The Windsor Hotel by Hoco Hotels Collection does not have a pool.

Does The Windsor Hotel by Hoco Hotels Collection have a restaurant?

Yes, there is a restaurant on site.

Does The Windsor Hotel by Hoco Hotels Collection have a spa?

There are no spa services available at this hotel.

How close is The Windsor Hotel by Hoco Hotels Collection to downtown Stratford?

The Windsor Hotel by Hoco Hotels Collection is 0.1 mi away from Stratford.

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 115 out of 300 reviews
Rating 8 - Good. 94 out of 300 reviews
Rating 6 - Okay. 49 out of 300 reviews
Rating 4 - Poor. 35 out of 300 reviews
Rating 2 - Terrible. 7 out of 300 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveler
Liked: Amenities, property conditions & facilities
It was like home away from home. Clean, fresh and serene just like i love it
Stayed 1 night in Jun 2025

2/10 Terrible

Mary Jo

Red flags everywhere. Very poorly kept property, room had musty odour, multiple broken or damaged things, and mystery stains. The last straw was the pubic hair on the toilet. I checked out within minutes of entering and a week later I’m still chasing for a refund. I booked months in advance and it was not cheap. When I trying to find new accommodation I saw the price was half of what I paid and it was opening week for the festival so they should have been at capacity but with the state of the hotel I can see why it was deserted. Avoid this place at all costs.
Stayed 2 nights in May 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful throughout. Having a boxed breakfast delivered to the room is a nice perk. Room very clean but a bit small. Bed very comfy.
Stayed 1 night in May 2025

6/10 Okay

Gail

Traveled with group
Liked: Cleanliness
We had issues during our stay and in addition there was a problem with the rate we were charged. We were charged $1892 for 5 nights through Expedia. I happened to browse through the hotels website and saw that our room (the Windsor Suite) daily rate was around $215 but we paid $322 through your site. The hotel staff agreed it did not match their figures but said we had to contact you. I see by your notation above you have us there on May 24 but we were not booked in until May 25. Perhaps the discrepancy is because we were charged for an extra night? Normally Expedia rates are lower than the hotels but ours were much higher and even a mystery to the hotel staff. I hope you will correct this discrepancy- it certainly seems highly irregular. Secondly,the issues mainly concerned housekeeping services. Housekeeping came late most days and were inexperienced. They seemed to need our direction. One day we had no housekeeping service at all. Signage for the coffee machine with directions would be very helpful as it was unpredictable in how it worked. Signage about changing towels, etc. would also have been helpful. Probably housekeeping staff numbers were inadequate. There seemed to be one person only working from 9 to 4. We gave feedback to the hotel management about our housekeeping issues and their response is it will improve. The individual staff were pleasant and tried to respond. We paid an exorbitant rate for a nice room but the amenities were lacking. Gail Schnabl
Stayed 5 nights in May 2025

4/10 Poor

Cyril

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Unique place!
Stayed 1 night in May 2025

4/10 Poor

David G

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Room is very small, almost claustrophobic. No desk to work on. Not good water pressure. A 250$ damage deposit is unreasonable for the room. No cable tv so cannot watch live tv or news/sports
Stayed 1 night in May 2025

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

krishna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms. Good for traveling with young babies.
Stayed 1 night in May 2025

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was a really good stay. Clean, comfortable bed, great shower, and coffee pods were nice to have in the morning. Close to everything. Only one thing that wasn’t great was the internet service. It affected the tv as well as our phones. I ended up using data. The front desk agreed that the service wasn’t the best but it’s temporary due to renovations interfering with wifi. So all in all a lovely time. I’d stay again.
Stayed 2 nights in May 2025

10/10 Excellent

warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, lovely vintage hotel.
Stayed 1 night in May 2025

6/10 Okay

Jamuna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fabulous location, walkable to many restaurants. Paid secure parking onsite. Neutral decor. Comfortable and clean rooms. Would highly recommend!
Stayed 1 night in May 2025

8/10 Good

maria-teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in this hotel when it was Albert Hotel. It has truly improved since then - more elegant looking, better room furnishing, better room safety feature, and lobby service. Looking to see how the attached restaurant proceeds.
Stayed 1 night in May 2025

8/10 Good

Dawn

Stayed 1 night in May 2025

6/10 Okay

Eleni

Traveled with group
Disliked: Amenities
It’s ok…
Stayed 1 night in May 2025

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Windsor Hotel. The room was very clean, quiet, with a safe surrounding area. The "online" checkin worked very well. The only drawback was that the internet did not properly, and consequently the TV did not function. However, this was corrected in due course by the very friendly duty manager. if you need a place to "crash", then the Windsor is your place. BTW, the hotel is going through major renovations, which is sprucing it up even more.
Stayed 1 night in May 2025

10/10 Excellent

Barbra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the customer service and the quietness. Easily accessed.
Stayed 1 night in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were very friendly and helpful. The room (King Classic Room) was as seen in the photos. The room was very clean & comfortable. It is perfectly located in the center of downtown Stratford surrounded by plenty of dining options & shopping. The parking is located beside the hotel. We would return here.
Stayed 2 nights in Apr 2025

8/10 Good

Julia

Stayed 1 night in Mar 2025

8/10 Good

Chantal

Stayed 2 nights in Mar 2025

10/10 Excellent

Renee, Claremont

Traveled with family
Liked: Amenities
We had a great stay! Perfect location and perfect room. Would definitely recommend to others visiting Stratford.
Stayed 1 night in Mar 2025

6/10 Okay

Lewis

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Old bones given new life

This us a very old property in a very lovely town. The new management has done an admirable job of dressing it up, but the bones are still "old". The staff are all very friendly and try very hard to please.
Stayed 1 night in Nov 2024

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the fourth time I’ve stayed here. The last two have been drastic improvements. The refurbishments are obvious. The character of the bldg is somewhat respected. The staff are kind. The room is fresh. And the complimentary treats were a pleasant surprise. Love being downtown. Thank you. Will be back again.
Stayed 1 night in Nov 2024

6/10 Okay

Shauna

Traveled with family
Liked: Cleanliness, amenities
The room is what you would expect in an older building as far as size. It was clean and comfortable. But, according to the Expedia ad all rooms are queen or king. Our bed was a double. Also the ad says are room are accessible by elevator and my wife is currently using crutches. Room 221 and several others are up 12 steps after the elevator. We were told we could pay an additional $50 for an accessible room. Not cool.
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Oct 2024