2/10 Terrible
Sally G.
16 ago. 2025
No le gustó: Limpieza
Extremely disappointing and unsafe stay
We had booked for 10 nights but had to leave after 3 as my sister sustained injury after falling through the bridge that is the only access point to and from the property. If either my older parents or young children had fallen through the bridge, it could have been much worse. The condition of the bridge was unsafe and appears to have been poorly maintained. Although the owner attempted a repair on the same day of the accident, we had no confidence in its adequacy and left the property on an emergency basis. The booking agency Cocoonr did not assist us at all with this. Apart from this incident, there were additional problems:• there was a water leak inside the property after rainfall one night which caused a puddle to form on the tiled hallway floor – a clear slipping hazard, especially for children or older adults.• apart from the area around the pool, the garden was not well maintained and was strewn with debris and discarded tools — a stark contrast to the clean and well-kept outdoor space shown in the listing photos.• upon arrival, the property was not cleaned to an acceptable standard for a holiday rental. We had to mop floors, unclog overflowing shower drains, etc. The property is in a lovely location but the owner and agency should seriously reconsider the safety and cleanliness protocols for this listing before continuing to rent it out. We had hoped for a relaxing family holiday here but unfortunately for us it was anything but.
Sally G.
Se hospedó 3 noches en julio de 2025
