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Holiday Inn Express Hotel & Suites Jacksonville by IHG

2.5 star property
Hotel near Jacksonville Community Park in Jacksonville

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

Exterior
Free daily buffet breakfast
Exterior
Lobby lounge
Lobby lounge

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Gym

Explore the area

View in a map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Place, Jacksonville Community Park
    ‪3 min drive‬
  • Place, Lake Jacksonville
    ‪5 min drive‬
  • Place, Illinois College
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Room amenity

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(15 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 299 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

About the neighborhood

Jacksonville

In Jacksonville .At this Jacksonville hotel, you'll be within 3 miles (5 km) of Jacksonville Community Park and 6 miles (10 km) of Illinois College. Governor Duncan Mansion and Future Champions Sport Complex are also within 6 miles (10 km).

What's nearby

  • Jacksonville Community Park - 3 min drive - 2.4 miles
  • Small Eli Ferris Wheel - 4 min drive - 2.8 miles
  • Prairie Land Heritage Museam - 5 min drive - 2.6 miles
  • Lake Jacksonville - 5 min drive - 3.3 miles
  • Illinois College - 7 min drive - 3.5 miles

Getting around

  • St. Louis Lambert Intl. Airport (STL) - 98 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Love's Travel Stop - ‬4 min walk
  • ‪Casey's - ‬4 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Buffalo Wild Wings - ‬6 min drive

About this property

Holiday Inn Express Hotel & Suites Jacksonville by IHG

Hotel near Jacksonville Community Park in Jacksonville
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites Jacksonville by IHG also features multilingual staff, laundry facilities, and express check-in. Free self parking is available.

This Jacksonville hotel is smoke free.

  • 69 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers 69 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Exterior
Sleep Inn & Suites South Jacksonville
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 615 reviews
$78 nightly
The price is $87
Dec 7 - Dec 8
Total with taxes and fees
Sleep Inn & Suites South Jacksonville

Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar in shower (29 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville

Frequently asked questions

How close is Holiday Inn Express Hotel & Suites Jacksonville by IHG to the airport?

Holiday Inn Express Hotel & Suites Jacksonville by IHG is 80 mi (98-min drive) away from the St. Louis Lambert Intl. Airport (STL) airport, the closest popular airport to the property.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Hotel & Suites Jacksonville by IHG.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG offer free breakfast?

Holiday Inn Express Hotel & Suites Jacksonville by IHG offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Check-in start time: 3 PM; Check-in end time: 6 AM.

Is there free parking at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

This hotel offers free self parking.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG have a pool?

Holiday Inn Express Hotel & Suites Jacksonville by IHG features an indoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Hotel & Suites Jacksonville by IHG to downtown Jacksonville?

Holiday Inn Express Hotel & Suites Jacksonville by IHG is 1.2 mi away from South Jacksonville.

Reviews

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 169 out of 436 reviews
Rating 8 - Good. 126 out of 436 reviews
Rating 6 - Okay. 67 out of 436 reviews
Rating 4 - Poor. 43 out of 436 reviews
Rating 2 - Terrible. 31 out of 436 reviews

Reviews

10/10 Excellent

Kimberly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean and it was the perfect price for one night.
Stayed 1 night in Aug 2025

10/10 Excellent

Kavonte

Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST EXPERIENCE IN A HOTEL EVER! Direct TV was down our entire stay and of course no one bothered to mention that at check in and they were aware BEFORE we arrived (should have been my first sign to RUN) We get to our room it had not be cleaned or restocked, only the beds were made. We had no shampoo or conditioner, no toilet paper, no towels. The mirrors were filthy! Went to the pool Saturday and it was also a mess in there and had no towels….went back throughout our stay and the same mess was still there and the towels were never restocked either. They never cleaned our room while we were there and when we brought it to the front desk attendant’s attention she said “yea, sorry our housekeepers are lazy” and still never sent anyone to clean it. The place is gross and the staff is worse. Trust me, do yourself a favor and don’t stay here!
Stayed 2 nights in Aug 2025

6/10 Okay

shellie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
visable mousetraps in the hall and cockroach in the bathroom.
Stayed 1 night in Aug 2025

8/10 Good

JAMES

Disliked: Property conditions & facilities
Carpet was really stained. A/C not cool enough.
Stayed 1 night in Aug 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean with friendly staff
Stayed 2 nights in Aug 2025

8/10 Good

Matt

Stayed 1 night in Aug 2025

4/10 Poor

Colter

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is obviously recently under new management. The hotel staff are nice and polite and i can tell the new owners are trying but maybe hotel management isn't the right for for them. I will give them the credit of the bed was one of the comfiest I've slept in in a hotel in a long time. The list of things that made me not want to stay there again we're things like overly nice and slightly intruding owners, the pool area that was so humid it was worse than stepping outside of Orlando Airport, mouse traps in more areas than should be, rooms not ready by any means (after talking to others i think ours was the only one that was ready), needing to get new room keys at least 3 times, broken fixtures in bathroom, basic maintenance in the rooms not kept up, sketchy elevator and not to mention a "hold" when i checked in that was the entire amount and when i asked to have the charge moved to another card when i checked out i was charged two more times for the entire stay. Being charged three times, for whatever reason they want to give is unnecessary, thankfully i got that resolved and on the right card. No idea how the breakfast is, we opted to go to McDonald's instead. The bed was VERY comfy, i slept well but id rather pitch a tent in the field behind the hotel next time.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and took care of our needs. Clean, quiet room. Nice breakfast, will stay here again.
Stayed 1 night in Jul 2025

4/10 Poor

Daniel

Stayed 2 nights in Jul 2025

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned properly, no towels at all in the room, the room was moist and had humidity on the mirrors when we entered.
Stayed 1 night in Jul 2025

10/10 Excellent

Kamiell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay check in was slow due to short staff
Stayed 1 night in Jul 2025

2/10 Terrible

Cheerie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
I had never stayed at the Jacksonville HIE. I usually stay ay the Sleep Inn. After checking in I find they do not accept cash, the tvs in every room were not working. I have attached a picture of my bathroom. There was a chemical bottle left on the floor and there were no towels or wash clothes. The front desk seemed unconcerned about it. She did go get ne towels. No apologies. And I had to ask if someone was going to get the chemicals left in the bathroom.The pool and hot tub were not up to correct chemicals. (Ikky).The beds were comfortable, breakfast was excellent.Oh, and a man in the elevator said it was his 5th stay there and it was always something not working there. I have stayed in other HIE and was pleased. Probably will stay at Sleep Inn next time in Jacksonville.
Stayed 1 night in Jul 2025

2/10 Terrible

Steven

Liked: Staff & service, property conditions & facilities
I booked a king suite through Expedia and our room was a queen suite which they said is egat Expedia sent to them.
Stayed 1 night in Jul 2025

6/10 Okay

Karras

Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

Scotch

Stayed 2 nights in Jun 2025

4/10 Poor

Adair

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Robyn

Traveled with family
Liked: Staff & service

Decent one night stay.

This is a decent hotel. It is run down and a bit dirty, but rooms were decent. Good for a one night stay. Front desk and breakfast were very good.
Stayed 1 night in Jun 2025

10/10 Excellent

April

Clean and comfortable
Stayed 1 night in May 2025

10/10 Excellent

Juan

Stayed 2 nights in Apr 2025

4/10 Poor

Connie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathrooms in really rough shape, you could get hurt on the broken tile floor
Stayed 1 night in May 2025

10/10 Excellent

Emily

Stayed 2 nights in May 2025

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet in my room kept running, the exhust fan in the bathroom didnt work, there was no ice machine on the 3rd floor, and the bedding was all stained up and unclean. And most of the light housings in the halls were broken and the elevator was too slow. But the staff was awsome as well as the breakfast.
Stayed 2 nights in May 2025

8/10 Good

Lisabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family get together.

Great customer service. Very easy to work with and very willing to accommodate customers!
Stayed 2 nights in May 2025