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The Water Tower Inn, BW Premier Collection

3.5 star property
Family-friendly 3.5-star hotel with 3 indoor pools

Choose dates to view prices

Photo gallery for The Water Tower Inn, BW Premier Collection

Bar (on property)
Lobby
Desk, blackout drapes, iron/ironing board, free WiFi
3 indoor pools
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
360 Great Northern Rd, Sault Ste. Marie, ON, P6B4Z7
  • Place, Northern Ontario Country Music Hall of Fame
    ‪8 min walk‬
  • Place, Sault College
    ‪8 min walk‬
  • Place, Sault Area Hospital
    ‪3 min drive‬
  • Airport, Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.6 out of 10
Excellent
(61 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower) | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.2 out of 10
Wonderful
(18 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.0 out of 10
Wonderful
(14 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking, Kitchenette

8.8 out of 10
Excellent
(3 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 900 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 900 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(21 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(17 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

7.8 out of 10
Good
(25 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking, Jetted Tub

  • 1500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 600 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking, Kitchenette

8.6 out of 10
Excellent
(9 reviews)
  • 1194 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(12 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Double Room with Roll in Shower - Non-Smoking

  • Sleeps 2

Double Room with Two Double Beds - Non-Smoking

  • Sleeps 4

Double Room with Two Double Beds - Pet Friendly/Non-Smoking

  • Sleeps 4

Executive King Room - Non-Smoking

  • Sleeps 2

King Room - Non-Smoking

  • Sleeps 2

King Suite - Non-Smoking

  • Sleeps 2

Queen Room

  • Sleeps 2

1 Queen Bed, Non-Smoking, Walk In Shower, Microwave And Refrigerator

  • Sleeps 4

Queen Suite with Fireplace - Non-Smoking

  • Sleeps 4

Queen Suite with Spa Bath - Non-Smoking

  • Sleeps 2

Suite with Three Queen beds

  • Sleeps 6

Queen Suite with Kitchenette and Shower

  • Sleeps 4

1 Queen Bed, Non-Smoking, Refrigerator, Two Person Jetted Tub

  • Sleeps 2

2 Queen Beds, Non-Smoking, Jetted Tub, Refrigerator

  • Sleeps 4

2 Queen Beds, Non-Smoking, Refrigerator, Bathtub

  • Sleeps 5

View all photos for Double 1 Queen Bed, Non-Smoking, Refrigerator, Walk in Shower, Sofabed

Desk, blackout drapes, iron/ironing board, free WiFi

Double 1 Queen Bed, Non-Smoking, Refrigerator, Walk in Shower, Sofabed

  • Sleeps 2

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Comfort Inn Sault Ste. Marie - Canada

Sault Ste. Marie
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 1,001 reviews
$93 nightly
The price is $111
May 3 - May 4
Total with taxes and fees
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About the neighborhood

Sault Ste. Marie

In shopping district.Your stay at this Sault Ste. Marie hotel places you within a 10-minute walk of Northern Ontario Country Music Hall of Fame and Sault College. Sault Area Hospital and Fort Creek Conservation Area are also within 2 miles (3 km).

What's nearby

  • Northern Ontario Country Music Hall of Fame - 8 min walk - 0.5 miles
  • Sault College - 8 min walk - 0.5 miles
  • Sault Area Hospital - 3 min drive - 1.2 miles
  • Agawa Canyon Tour Trains - 5 min drive - 3.0 miles
  • Bellevue Park - 5 min drive - 2.1 miles

Getting around

  • Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) - 22 min drive

Restaurants

  • ‪Firehouse Subs - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪QDOBA Mexican Eats - ‬15 min walk

About this property

The Water Tower Inn, BW Premier Collection

Family-friendly 3.5-star hotel with 3 indoor pools
As a guest of The Water Tower Inn, BW Premier Collection, you'll find 3 indoor swimming pools and 2 hot tubs along with a 24-hour fitness center and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 7 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly The Water Tower Inn, BW Premier Collection. Free self parking is available.

This 3.5-star Sault Ste. Marie hotel is smoke free.

  • 175 guestrooms or units
  • 5 levels
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Water Tower Inn, BW Premier Collection offers 175 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Lobby sitting area
Holiday Inn Express Sault Ste Marie by IHG
Sault Ste. Marie
  • Pool
  • Hot tub
  • Breakfast included
  • Free WiFi
4.3 out of 5, Excellent, 1,138 reviews
$95 nightly
The price is $114
May 10 - May 11
Total with taxes and fees
Holiday Inn Express Sault Ste Marie by IHG

Property amenities

Family friendly

  • 3 indoor pools
  • Children's pool
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 5 to 15 for adults and CAD 4 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 4 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Algoma's Water Tower
Algoma's Water Tower Inn
Algoma's Water Tower Sault Ste. Marie
Water Tower Inn
Algoma`s Water Tower Hotel Sault Ste. Marie
Algoma`s Water Tower Inn And Suites
Algomas Water Hotel
Algoma's Water Tower Inn & Suites Sault Ste. Marie, Ontario
Hotel Algomas Water
Algoma's Water Tower Inn Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection
Algoma's Water Tower BW Premier Collection Sault Ste. Marie
Algoma's Water Tower BW Premier Collection
Water Tower Inn BW Premier Collection Sault Ste. Marie
Water Tower Inn BW Premier Collection
Water Tower BW Premier Collection Sault Ste. Marie
Water Tower BW Premier Collection
The Water Tower Inn, BW Premier Collection Hotel
The Water Tower Inn, BW Premier Collection Sault Ste. Marie

Frequently asked questions

How close is The Water Tower Inn, BW Premier Collection to the airport?

The Water Tower Inn, BW Premier Collection is 12 mi (22-min drive) away from the Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) airport, the closest popular airport to the property.

How much does it cost to stay at The Water Tower Inn, BW Premier Collection?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at The Water Tower Inn, BW Premier Collection on May 24, 2026 start from $115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Water Tower Inn, BW Premier Collection have an airport shuttle?

Airport shuttle services are not available at The Water Tower Inn, BW Premier Collection.

Does The Water Tower Inn, BW Premier Collection offer free breakfast?

Free breakfast isn’t offered at The Water Tower Inn, BW Premier Collection, but full breakfast is offered for a fee of between CAD 5 and 15 for adults, CAD 4 and 15 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at The Water Tower Inn, BW Premier Collection?

No, there is no casino at this hotel, but Gateway Casinos (4-min drive) and Kewadin Casino (16-min drive) are nearby.

What time is check-in at The Water Tower Inn, BW Premier Collection?

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM.

Is there free parking at The Water Tower Inn, BW Premier Collection?

This hotel offers free self parking.

Does The Water Tower Inn, BW Premier Collection have a pool?

The Water Tower Inn, BW Premier Collection features 3 indoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does The Water Tower Inn, BW Premier Collection have a restaurant?

The Water Tower Inn, BW Premier Collection is home to Caseys Grill.Bar, which features international cuisine.

Does The Water Tower Inn, BW Premier Collection have a spa?

There are no spa services available at this hotel.

How close is The Water Tower Inn, BW Premier Collection to downtown Sault Ste. Marie?

The Water Tower Inn, BW Premier Collection is 1.7 mi away from Sault Ste. Marie.

The Water Tower Inn, BW Premier Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 497 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 142 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Melissa

Stayed 1 night in Jan 2026

10/10 Excellent

Bobby

Stayed 1 night in Jan 2026

10/10 Excellent

Tyler

Stayed 1 night in Jan 2026

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I did not have Breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Stayed 3 nights in Jan 2026

10/10 Excellent

Lacey

Stayed 1 night in Jan 2026

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Jan 2026

8/10 Good

Devy.

Traveled with partner
Liked: Staff & service, amenities
Room and service was good. Just the bed was smaller than what we wanted. And the couch has stains on it. We didn’t wanna sit on it.
Stayed 1 night in Jan 2026

8/10 Good

Amber

Stayed 1 night in Jan 2026

2/10 Terrible

Norman

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I arrived @ 7Pm after a 15 hour drive, walked in the lobby and there were two people behind the desk. The gentleman was helping a guest, the second one whose name is Car, was chatting with a coworker about the nachos that coworker had just ordered from Casey’s. I stood there for a minute or two while they finish their conversation. The coworker walked away when Car looked up at me and said “Sup” I assume that meant that she was ready to check me in, I hadn’t booked yet so I asked her if the price direct was better than the price I would get on Expedia. She told me that Expedia was a rip off always and ask me what kind of room I wanted. I asked for some pricing to compare and Expedia turned out to be $60 cheaper today. So I booked on Expedia. No problem there. I askedHow do I get to 502 she then pointed me to the elevator said between the pillars, hit the button. I am in Sault Ste. Marie about 15 times a year. I have always stayed at the Quattro until today. I also book rooms for my clients when I’m here as they are all from out of the country and working in agriculture means I have to bring them to the field as I can’t bring the field to them. It was just me this time. I would be embarrassed if one of my clients told me this story. Where I put them up as a reflection on me, very unprofessional, and not at all great service.
Stayed 1 night in Jan 2026

2/10 Terrible

Larysa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very outdated and in disrepair they gave us the wrong room , and the heat was not working when it was -20° outside! Was supposed to be a suite but had no hot tub in the room not a nice room carpets were dirty out in the hallways..
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

gordon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent, early check in. Room was clean
Stayed 1 night in Jan 2026

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hot tub was out of order without notification that it would be out of order. The pool attendant was very particiular about who was in the pool area and was strict on what the children were doing. The rules are not posted on the website of what people can and cannot do, and people needed to sign a form stating the rules, however, other children were running up and down the hallway at all hours of the night. The phone didn't work to be able to call the front desk to let them know this.
Stayed 1 night in Dec 2025

6/10 Okay

Charlee-May

Traveled with partner, Traveled with pets
Disliked: Amenities
When we arrived we were informed that the pool, hot tub and sauna were not available for the entire three nights. This is not acceptable. The only reason why we chose this property is to use the hot tub and sauna due to our chronic pain. It was a real disappointment and they would not reward us in any way except a few free breakfasts.
Stayed 3 nights in Dec 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing stay. The pool closure was spun as a short term, just happened, “might be fixed tomorrow” situation, but with time it became clear it’s been an ongoing issue. With no notice of a weeks long pool issue until check-in our hands were tied and no effort was made to compensate. The hotel is a bit run down and dated, not bad but nothing special. We literally only chose it because of the pool. Issues, understandably, arise but the lack of honesty and transparency surrounding the main attraction to this hotel is frustrating. Would encourage future travelers to avoid until the pool is functioning as usual.
Stayed 2 nights in Dec 2025

2/10 Terrible

Lloyd

Disliked: Amenities, property conditions & facilities
The pool and hot tub were out of service and were not made aware of that at check in. Hall ways were run down.
Stayed 1 night in Dec 2025

6/10 Okay

Becky

Traveled with partner
Liked: Amenities
Staff was friendly. Hotel rooms are outdated but ok for the price.
Stayed 1 night in Dec 2025

4/10 Poor

Danny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool and hot in were closed for the night we picked to stay. We were not informed of this at check in
Stayed 1 night in Dec 2025

10/10 Excellent

Orlando

Stayed 2 nights in Dec 2025

6/10 Okay

Kendall

Stayed 1 night in Dec 2025

10/10 Excellent

Jana Kennisis

Liked: Cleanliness, amenities, property conditions & facilities
Great room, SUPER friendly and helpful staff. The bed was comfy and the ambiance was perfect.
Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Stayed 2 nights in Nov 2025

6/10 Okay

Micheal

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean, staff were pleasant. Amenities ok, continental breakfast was only offered to people who booked Directly with the water tower per the front deck staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Dec 2025