4/10 Poor
Rich, Clermont
Feb 23, 2026
Liked: Cleanliness, property conditions & facilities
The room was uncomfortable with the stange bathroom set up with barely any privacy, the lack of a chair to sit on, the lack of comfortable blanets and pillows on the bed, the old TV that didnt allow for personal app sign in, and the lack of an outlet on both sides of the bed. Money was spent on the unnecessary design and not spent on making guests comfortable. Additionally, the check in experience was poor since we waited a long time while one agent checked her email instead of turning around to see a line had formed and the other agent took forever to get her attention. When we did finally get to check in, the email-checking agent was also quite rude in her attitude. The breakfast was awful with soggy eggs, greasy bacon, burned sausage, sticky oatmeal, and a toaster that burns the toast. So from the room, to the staff, to the breakfast, this was a terrible experience. Thankfully at least the bed was comfortable, the curtains kept out the light, and the space was clean - so the bare minimum was met. But at almost $900, I expect far more for my money.
Rich
Stayed 3 nights in Feb 2026