![[22nd Premium Floor] Suite Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1620000/1611900/1611854/6e4854c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)
4/10 Poor
Verified traveler
Mar 8, 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Good location but won’t stay again
My 6 nights stay was super uncomfortable.
Pro: good location within 4-5 mins walk to train station. Room is clean upon check in.
Cons:
1. Toilet has a bad smell from the drain pipe, the smell penetrates to the bedroom even though the toilet door is closed.
2. The pillow was the killer. It was the flat soft type barely 5cm in height, we were literally sleeping “without pillow support”. Only two pillows provided for couple here.. I’d understand and put my name on waiting list if they run out of pillows but this hotel has a “no extra pillows policy”, I’ve never experienced this in Japan. Even a 3-star business Japanese hotel does offer extra pillows.
3. It was heavy snow in February. The hotel doesn’t clear the snow diligently like the neighbour hotel staff do periodically. The front porch was always slippery at anll times and you need to be extra careful when you step out the hotel front door.
Due to the snow festival, the room rate inflated tremendously during my stay. Absolutely not worth the bucks, most uncomfortable hotel in my 10 years of travel to Japan. Hotel wasn’t welcoming, doesn’t meet the bare minimum Japanese hotel service standard you would expect.
Verified traveler
Stayed 6 nights in Jan 2025